Question 1

Which of the following is TRUE concerning standing plans?

Accepted Answer

A) They provide guidance for activities repeatedly performed in the organization. 
B) They specify general guidelines. 
C) They are specifically designed to meet the needs of a unique situation. 
D) They are more flexible than directional plans. 
A) They provide guidance for activities repeatedly performed in the organization. 
B) They specify general guidelines. 
C) They are specifically designed to meet the needs of a unique situation. 
D) They are more flexible than directional plans.

Question 2

In traditional goal setting,what happens to goals as they make their way down from top management to lower levels?

Accepted Answer

A) They lose clarity and unity. 
B) They unite the workforce. 
C) They are continually revised and corrected by middle management. 
D) They purposely remain vague and nonspecific to provide flexibility. 
A) They lose clarity and unity. 
B) They unite the workforce. 
C) They are continually revised and corrected by middle management. 
D) They purposely remain vague and nonspecific to provide flexibility.

Question 3

A-Z Goal Setting and Planning (Scenario)
Organizations ABC and XYZ are both in the same industry and vie for the same set of customers in the marketplace. At ABC, goals are set at the top level of management each year and then broken into subgoals for each organizational level. Similarly, plans are developed at the top level and then reformulated and delegated to managers at the middle and lower levels. At XYZ, goals are developed at the top level, and then those managers meet with their subordinates at the next lower level to establish mutually agreeable goals. The middle managers then meet with the first-level managers to establish mutually agreeable goals. Finally, the first-level managers meet with each of their employees and establish mutually agreeable goals. Annual plans are then developed by organization members at all levels to meet their specific needs.
-Which organization is most likely to achieve the highest level of employee performance and organizational productivity?

Accepted Answer

A) ABC because the plans are formulated by management for each level of the organization 
B) XYZ because the goals are set participatively with employees 
C) both because the hierarchy of organizational goals is clearly defined at each level 
D) neither because they both use goals to control employees rather than to motivate them 
A) ABC because the plans are formulated by management for each level of the organization 
B) XYZ because the goals are set participatively with employees 
C) both because the hierarchy of organizational goals is clearly defined at each level 
D) neither because they both use goals to control employees rather than to motivate them

Question 4

In a typical MBO program,________.

Accepted Answer

A) objectives are determined by management 
B) goals are only reviewed at the time of completion 
C) goals are used primarily as controls 
D) progress is periodically reviewed 
A) objectives are determined by management 
B) goals are only reviewed at the time of completion 
C) goals are used primarily as controls 
D) progress is periodically reviewed

Question 5

In a short essay,describe how managers can effectively plan when the external environment is continually changing.Give examples of environmental factors that affect planning.

Accepted Answer

In an uncertain environment,managers wan

Question 6

Williamson is the owner of a small company that sells corporate gifts through an online store.Business has slowed down in recent months and he realizes that the organization must move in a different direction if it is to survive.He has reset some of the company's overall goals and wants to develop a plan to achieve those goals.He is anticipating the business environment to be volatile for the next few years.Considering the above information,it can be determined that his plan must be ________.

Accepted Answer

A) operational,directional,and rigid 
B) informal,unwritten,and flexible 
C) strategic,general,and operational 
D) strategic,directional,and flexible 
A) operational,directional,and rigid 
B) informal,unwritten,and flexible 
C) strategic,general,and operational 
D) strategic,directional,and flexible

Question 7

Directional plans provide ________,while specific plans provide ________.

Accepted Answer

A) clarity; flexibility 
B) flexibility; clarity 
C) urgency; flexibility 
D) specificity; urgency 
A) clarity; flexibility 
B) flexibility; clarity 
C) urgency; flexibility 
D) specificity; urgency

Question 8

Plans that encompass only production or sales goals of a company are called ________ plans.

Accepted Answer

A) operational 
B) strategic 
C) financial 
D) standing 
A) operational 
B) strategic 
C) financial 
D) standing

Question 9

The quality of the planning process and the appropriate implementation of the plans likely ________.

Accepted Answer

A) don't contribute to high performance nearly as much as the extent of planning 
B) contribute more to high performance than does the extent of planning 
C) contribute less to financial performance than does the extent of planning 
D) have little impact on overall organizational performance 
A) don't contribute to high performance nearly as much as the extent of planning 
B) contribute more to high performance than does the extent of planning 
C) contribute less to financial performance than does the extent of planning 
D) have little impact on overall organizational performance

Question 10

Strategic goals focus exclusively on the financial performance of the organization.

Accepted Answer

A) True 
 B)False

Question 11

Standing plans create guidance for regularly occurring activities and events.

Accepted Answer

A) True 
 B)False

Question 12

An organization is in the process of goal setting.It has finished reviewing the mission statement.What should it do next?

Accepted Answer

A) Write down the goals and communicate them. 
B) Review the organization's mission. 
C) Evaluate available resources. 
D) Determine the goals individually or with input from others. 
A) Write down the goals and communicate them. 
B) Review the organization's mission. 
C) Evaluate available resources. 
D) Determine the goals individually or with input from others.

Question 13

E-Biz Dreams (Scenario)
Robert Lee has just completed a Bachelor of Computer Science degree at Carleton University. He now wants to begin a new Internet business selling his services as a website developer for companies in Ottawa. He estimates that within one year, if his business idea is a success, he will be employing five programmers and two analysts.
-To ensure that the objectives are clearly defined and do not leave room for interpretation,he will have to develop ________ plans.

Accepted Answer

A) flexible 
B) specific 
C) directional 
D) strategic 
A) flexible 
B) specific 
C) directional 
D) strategic

Question 14

When uncertainty is high and managers must be flexible,which type of plan is most preferable?

Accepted Answer

A) long term 
B) specific 
C) standing 
D) directional 
A) long term 
B) specific 
C) standing 
D) directional

Question 15

MBO (Scenario)
Kay was excited. She had just returned from a manager's retreat where MBO was discussed. MBO had never been used in her organization before, and Kay was enthusiastic about implementing it in her department. She received permission from her manager, the division head, who vaguely remembered learning about MBO in university several years earlier. Kay looked over the information she had received but was still confused about who was to choose the goals for the employees. However, she knew that once the goals were chosen they needed to be specific and have explicit time periods attached. Even though it would take a lot of work to implement the program, Kay was confident that MBO would prove to be very beneficial to the organization.
-Based on Kay's observations about effective goal setting,which of the following is an appropriate goal for a MBO program?

Accepted Answer

A) increase productivity by 5 percent 
B) decrease waste by the end of the year 
C) reduce product defects by 1 percent 
D) increase sales by 5 percent over the next three months 
A) increase productivity by 5 percent 
B) decrease waste by the end of the year 
C) reduce product defects by 1 percent 
D) increase sales by 5 percent over the next three months

Question 16

In a short essay,explain and discuss in detail the six characteristics of well-designed goals.Give two examples of well-written goals.

Accepted Answer

(1)A well-designed goal should be writte

Question 17

Plans that are clearly defined and leave no room for interpretation are called ________ plans.

Accepted Answer

A) single-use 
B) directional 
C) standing 
D) specific 
A) single-use 
B) directional 
C) standing 
D) specific

Question 18

Which of the following is the first step in the goal-setting process?

Accepted Answer

A) evaluate available resources 
B) determine the goals individually or with input from others 
C) review the organization's mission 
D) write down the goals and communicate them 
A) evaluate available resources 
B) determine the goals individually or with input from others 
C) review the organization's mission 
D) write down the goals and communicate them

Question 19

MBO programs use goals to ________ employees rather than to ________ them.

Accepted Answer

A) control; motivate 
B) motivate; control 
C) reward; punish 
D) control; reward 
A) control; motivate 
B) motivate; control 
C) reward; punish 
D) control; reward

Question 20

A well-designed goal should be written in terms of actions rather than outcomes.

Accepted Answer

A) True 
 B)False

Which of the following is TRUE concerning standing plans?

In traditional goal setting,what happens to goals as they make their way down from top management to lower levels?

In a typical MBO program,________.

In a short essay,describe how managers can effectively plan when the external environment is continually changing.Give examples of environmental factors that affect planning.

Directional plans provide ,while specific plans provide .

Plans that encompass only production or sales goals of a company are called ________ plans.

The quality of the planning process and the appropriate implementation of the plans likely ________.

Strategic goals focus exclusively on the financial performance of the organization.

Standing plans create guidance for regularly occurring activities and events.

An organization is in the process of goal setting.It has finished reviewing the mission statement.What should it do next?

When uncertainty is high and managers must be flexible,which type of plan is most preferable?

In a short essay,explain and discuss in detail the six characteristics of well-designed goals.Give two examples of well-written goals.

Plans that are clearly defined and leave no room for interpretation are called ________ plans.

Which of the following is the first step in the goal-setting process?

MBO programs use goals to employees rather than to them.

A well-designed goal should be written in terms of actions rather than outcomes.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 9: Foundations of Planning

Which of the following is TRUE concerning standing plans?

In traditional goal setting,what happens to goals as they make their way down from top management to lower levels?

In a typical MBO program,________.

In a short essay,describe how managers can effectively plan when the external environment is continually changing.Give examples of environmental factors that affect planning.

Directional plans provide ________,while specific plans provide ________.

Plans that encompass only production or sales goals of a company are called ________ plans.

The quality of the planning process and the appropriate implementation of the plans likely ________.

Strategic goals focus exclusively on the financial performance of the organization.

Standing plans create guidance for regularly occurring activities and events.

An organization is in the process of goal setting.It has finished reviewing the mission statement.What should it do next?

When uncertainty is high and managers must be flexible,which type of plan is most preferable?

In a short essay,explain and discuss in detail the six characteristics of well-designed goals.Give two examples of well-written goals.

Plans that are clearly defined and leave no room for interpretation are called ________ plans.

Which of the following is the first step in the goal-setting process?

MBO programs use goals to ________ employees rather than to ________ them.

A well-designed goal should be written in terms of actions rather than outcomes.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Directional plans provide ,while specific plans provide .

MBO programs use goals to employees rather than to them.