Question 1

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Accepted Answer

A) Bullwhip effect 
B) Demand planning systems 
C) Supply chain planning systems 
D) Supply chain execution systems 
A) Bullwhip effect 
B) Demand planning systems 
C) Supply chain planning systems 
D) Supply chain execution systems A

Question 2

What does the average company spend on production needs?

Accepted Answer

A) Almost 10 percent of every dollar that it earns 
B) Almost 20 percent of every dollar that it earns 
C) Almost 40 percent of every dollar that it earns 
D) Almost 50 percent of every dollar that it earns 
A) Almost 10 percent of every dollar that it earns 
B) Almost 20 percent of every dollar that it earns 
C) Almost 40 percent of every dollar that it earns 
D) Almost 50 percent of every dollar that it earns D

Question 3

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return B

Question 4

What is the key word in ERP?

Accepted Answer

A) Enterprise 
B) Resource 
C) Planning 
D) All of these 
A) Enterprise 
B) Resource 
C) Planning 
D) All of these

Question 5

What guides users through marketing campaigns, performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator 
A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator

Question 6

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

Accepted Answer

The answer of Enterprise resource planning systems ______________ all departments...

Question 7

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Accepted Answer

A) Legitimate system 
B) Legacy system 
C) List generator system 
D) All of these 
A) Legitimate system 
B) Legacy system 
C) List generator system 
D) All of these

Question 8

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 9

What is the ability to view all areas up and down the supply chain in real time?

Accepted Answer

A) Bullwhip effect 
B) Demand planning software 
C) Supply chain visibility 
D) Supply chain execution software 
A) Bullwhip effect 
B) Demand planning software 
C) Supply chain visibility 
D) Supply chain execution software

Question 10

What allows an organization to reduce product development costs?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 11

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

The answer of Supply chain ________ management enables an organization...

Question 12

Distribution of products flow from customers and their _____________ customers at all levels.

Accepted Answer

The answer of Distribution of products flow from customers and...

Question 13

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 14

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 15

McDonald's is ____________-selling when it asks their customers if they would like to super-size their meals.

Accepted Answer

The answer of McDonald's is ____________-selling when it asks their...

Question 16

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

Accepted Answer

The answer of List ____________ compile customer information from a...

Question 17

_________ dialing automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.

Accepted Answer

The answer of _________ dialing automatically dials outbound calls; when...

Question 18

What is automatic call distribution?

Accepted Answer

A) It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent. 
B) It directs customers to use touch-tone phones or keywords to navigate or provide information. 
C) A phone switch routes inbound calls to available agents. 
D) None of these. 
A) It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent. 
B) It directs customers to use touch-tone phones or keywords to navigate or provide information. 
C) A phone switch routes inbound calls to available agents. 
D) None of these.

Question 19

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Question 20

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Accepted Answer

The answer of ______________ application integration middleware takes a new...

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

What does the average company spend on production needs?

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

What is the key word in ERP?

What guides users through marketing campaigns, performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Production and materials management is a core ERP component.

What is the ability to view all areas up and down the supply chain in real time?

What allows an organization to reduce product development costs?

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Distribution of products flow from customers and their _____________ customers at all levels.

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

McDonald's is ____________-selling when it asks their customers if they would like to super-size their meals.

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

_________ dialing automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.

What is automatic call distribution?

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Management Information Systems: Business Driven MIS

Decision and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

What does the average company spend on production needs?

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

What is the key word in ERP?

What guides users through marketing campaigns, performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.

What is a current or existing system that will become the base for upgrading or integrating with a new system?

Production and materials management is a core ERP component.

What is the ability to view all areas up and down the supply chain in real time?

What allows an organization to reduce product development costs?

Supply chain ________ management enables an organization to react more quickly to resolve supply chain issues.

Distribution of products flow from customers and their _____________ customers at all levels.

In which of the five basic supply chain activities do you plan for the transportation of goods to customers?

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

McDonald's is ____________-selling when it asks their customers if they would like to super-size their meals.

List ____________ compile customer information from a variety of sources and segment the information for different marketing campaigns.

_________ dialing automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.

What is automatic call distribution?

What is an organization performing when it asks questions such as, "Which customers are at risk of leaving"?

______________ application integration middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Management Information Systems: Business Driven MIS

Decision and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters