Exam 8: Enterprise Applications: Business Communications

Production and materials management components handle the various aspects of production planning and execution such as __________ forecasting, production scheduling, job cost accounting, and quality control.

(Short Answer)

4.8/5

(41)

Question 101

_________ relationship management focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel.

(Short Answer)

4.9/5

(41)

Question 102

List generators fall under the category of the sales department's CRM tools.

(True/False)

4.8/5

(36)

Question 103

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

(True/False)

4.9/5

(38)

Question 104

Which of the following describes how customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

(Multiple Choice)

4.9/5

(30)

Question 105

Which of the following represents operational CRM?

(Multiple Choice)

4.8/5

(38)

Question 106

Which activities do accounting and finance components perform?

(Multiple Choice)

4.9/5

(41)

Question 107

Call scripting falls under the category of the sales department's CRM tools.

(True/False)

4.9/5

(45)

Question 108

Which of the following is not a valid way that a CRM system can collect information?

(Multiple Choice)

4.8/5

(39)

Question 109

Today, SCM systems focus on extending beyond an organization's four walls to influence:

(Multiple Choice)

4.9/5

(30)

Question 110

Which of the following operational CRM technologies does the customer service department typically use?

(Multiple Choice)

4.8/5

(28)

Question 111

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

(Multiple Choice)

4.8/5

(42)

Question 112

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

(Multiple Choice)

4.7/5

(34)

Question 113

What are two of the primary features of ebusiness components?

(Multiple Choice)

4.7/5

(40)

Question 114

There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting.What do CRM predicting technologies help organizations accomplish?

(Multiple Choice)

4.8/5

(31)

Question 115

What provides web-based self-service tools that streamline and automate the human resource department?

(Multiple Choice)

4.8/5

(31)

Question 116

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

(Short Answer)

4.8/5

(36)

Question 117

Which of the following represents the bullwhip effect?

(Multiple Choice)

4.8/5

(36)

Question 118

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

(True/False)

4.9/5

(42)

Question 119

What is at the heart of any ERP system?

(Multiple Choice)

4.8/5

(37)

Question 120

Showing 101 - 120 of 177

Production and materials management components handle the various aspects of production planning and execution such as __________ forecasting, production scheduling, job cost accounting, and quality control.

_________ relationship management focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel.

List generators fall under the category of the sales department's CRM tools.

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm-such as marketing, sales, finance, manufacturing, and distribution-and between firms.

Which of the following describes how customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

Which of the following represents operational CRM?

Which activities do accounting and finance components perform?

Call scripting falls under the category of the sales department's CRM tools.

Which of the following is not a valid way that a CRM system can collect information?

Today, SCM systems focus on extending beyond an organization's four walls to influence:

Which of the following operational CRM technologies does the customer service department typically use?

Which of the following ensures supply chain cohesion by automating the different activities of the supply chain?

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

What are two of the primary features of ebusiness components?

There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting.What do CRM predicting technologies help organizations accomplish?

What provides web-based self-service tools that streamline and automate the human resource department?

"Why did sales not meet forecasts?" is an example of _________ technologies in CRM.

Which of the following represents the bullwhip effect?

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

What is at the heart of any ERP system?

Management Information Systems: Business Driven MIS

Decision and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters