Question 1

What does supply chain management involve?

Accepted Answer

A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
D) None of these 
A) The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency 
B) The management of information flows between and among stages in a supply chain to maximize total supply chain costs 
C) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability 
D) None of these

Question 2

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Accepted Answer

A) Manufacturing; distribution 
B) Distribution; manufacturing 
C) Stores; distribution 
D) Distribution; stores 
A) Manufacturing; distribution 
B) Distribution; manufacturing 
C) Stores; distribution 
D) Distribution; stores

Question 3

SCM, CRM, and ERP are all extended ERP components.

Accepted Answer

A) True 
 B)False

Question 4

_________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Accepted Answer

The answer of _________ integration takes information entered into a...

Question 5

Cross-selling is selling _________ products or services to a customer.

Accepted Answer

The answer of Cross-selling is selling _________ products or services...

Question 6

Elogistics manage the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 7

Plan, source, make, deliver, and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an extended ERP component?

Accepted Answer

A) Business intelligence 
B) Ebusiness 
C) Customer relationship management 
D) All of these 
A) Business intelligence 
B) Ebusiness 
C) Customer relationship management 
D) All of these

Question 9

Which of the following is not an example of a primary enterprise system?

Accepted Answer

A) Supply chain management 
B) Customer relationship management 
C) Enterprise revenue planning 
D) Enterprise resource planning 
A) Supply chain management 
B) Customer relationship management 
C) Enterprise revenue planning 
D) Enterprise resource planning

Question 10

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware

Question 11

Which of the following represents sales force automation?

Accepted Answer

A) Helping an organization identify its customers across applications 
B) Selling additional products or services to a customer 
C) A system that automatically tracks all of the steps in the sales process 
D) Selling larger products or services to a customer 
A) Helping an organization identify its customers across applications 
B) Selling additional products or services to a customer 
C) A system that automatically tracks all of the steps in the sales process 
D) Selling larger products or services to a customer

Question 12

List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Accepted Answer

The answer of List generator, ________ management, and cross-selling/up-selling are...

Question 13

Who are the primary users of ERP systems?

Accepted Answer

A) Sales, marketing, and customer service 
B) Accounting, finance, logistics, and production 
C) Customers, resellers, partners, suppliers, and distributors 
D) All of these 
A) Sales, marketing, and customer service 
B) Accounting, finance, logistics, and production 
C) Customers, resellers, partners, suppliers, and distributors 
D) All of these

Question 14

_________ technologies help organizations identify their customers across applications.

Accepted Answer

The answer of _________ technologies help organizations identify their customers...

Question 15

Which of the following metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

Question 16

Who are the primary users of SCM systems?

Accepted Answer

A) Sales, marketing, and customer service 
B) Accounting, finance, logistics, and production 
C) Customers, resellers, partners, suppliers, and distributors 
D) All of these 
A) Sales, marketing, and customer service 
B) Accounting, finance, logistics, and production 
C) Customers, resellers, partners, suppliers, and distributors 
D) All of these

Question 17

The human resource component is one of the three most common _________ ERP components.

Accepted Answer

The answer of The human resource component is one of...

Question 18

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware

Question 19

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 20

A _________ system is a current or existing system that will become the base for upgrading or integrating with a new system.

Accepted Answer

The answer of A _________ system is a current or...

What does supply chain management involve?

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to P&G's _ centers.

SCM, CRM, and ERP are all extended ERP components.

_________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Cross-selling is selling _________ products or services to a customer.

Elogistics manage the transportation and storage of goods.

Plan, source, make, deliver, and return are the five basic supply chain management components.

Which of the following is an extended ERP component?

Which of the following is not an example of a primary enterprise system?

What are several different types of software that sit between and provide connectivity for two or more software applications?

Which of the following represents sales force automation?

List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Who are the primary users of ERP systems?

_________ technologies help organizations identify their customers across applications.

Which of the following metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Who are the primary users of SCM systems?

The human resource component is one of the three most common _________ ERP components.

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

In the past, departments made decisions independent of each other.

A _________ system is a current or existing system that will become the base for upgrading or integrating with a new system.

Management Information Systems: Business Driven MIS

Decision and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Exam 8: Enterprise Applications: Business Communications

What does supply chain management involve?

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

SCM, CRM, and ERP are all extended ERP components.

_________ integration takes information entered into a given system and sends it automatically to all upstream systems and processes.

Cross-selling is selling _________ products or services to a customer.

Elogistics manage the transportation and storage of goods.

Plan, source, make, deliver, and return are the five basic supply chain management components.

Which of the following is an extended ERP component?

Which of the following is not an example of a primary enterprise system?

What are several different types of software that sit between and provide connectivity for two or more software applications?

Which of the following represents sales force automation?

List generator, ________ management, and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Who are the primary users of ERP systems?

_________ technologies help organizations identify their customers across applications.

Which of the following metrics represents the time it takes to manufacture a product and deliver it to the retailer?

Who are the primary users of SCM systems?

The human resource component is one of the three most common _________ ERP components.

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

In the past, departments made decisions independent of each other.

A _________ system is a current or existing system that will become the base for upgrading or integrating with a new system.

Management Information Systems: Business Driven MIS

Decision and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

Filters

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to P&G's _ centers.