Exam 8: Enterprise Applications: Business Communications

Sales management, contact management, and __________ management are the three primary operational CRM technologies used in the sales department.

(Short Answer)

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Question 141

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

(Multiple Choice)

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Question 142

Materials flow from suppliers and their _______________ suppliers at all levels.

(Short Answer)

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Question 143

Sales, marketing, and customer service are the primary users of ______ systems.

(Short Answer)

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Question 144

Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.

(Short Answer)

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Question 145

What are the primary business benefits of an ERP system?

(Multiple Choice)

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Question 146

Which of the following metrics represents the frequency of inventory replacement?

(Multiple Choice)

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Question 147

What automates order processes from initial customer inquiry to final product delivery?

(Multiple Choice)

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Question 148

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

(Multiple Choice)

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Question 149

Which of the following is an organizational result from an effective and efficient supply chain management system?

(Multiple Choice)

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Question 150

__________ management systems automate each phase of the sales process, helping individual sales representatives coordinate and organization all of their accounts.

(Short Answer)

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Question 151

What helps organizations reduce inventory investments, while improving customer satisfaction?

(Multiple Choice)

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Question 152

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

(Short Answer)

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Question 153

Integrations are achieved by using ___________.

(Short Answer)

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Question 154

In which industry area will CRM remain a major strategic focus for years to come?

(Multiple Choice)

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Question 155

Contact management falls under the category of the customer service department's CRM tools.

(True/False)

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Question 156

The evolution of CRM is reporting, analyzing, and predicting.

(True/False)

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Question 157

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

(Multiple Choice)

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Question 158

Which of the following metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

(Multiple Choice)

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Question 159

What is enterprise resource planning?

(Multiple Choice)

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Question 160

Showing 141 - 160 of 177

Sales management, contact management, and __________ management are the three primary operational CRM technologies used in the sales department.

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Materials flow from suppliers and their _______________ suppliers at all levels.

Sales, marketing, and customer service are the primary users of ______ systems.

Collaborative ______________ allows an organization to reduce the cost and time required during the design process of a product.

What are the primary business benefits of an ERP system?

Which of the following metrics represents the frequency of inventory replacement?

What automates order processes from initial customer inquiry to final product delivery?

What discovers optimal sales channels by selecting the right partners and identifying mutual customers?

Which of the following is an organizational result from an effective and efficient supply chain management system?

__________ management systems automate each phase of the sales process, helping individual sales representatives coordinate and organization all of their accounts.

What helps organizations reduce inventory investments, while improving customer satisfaction?

Enterprise resource planning integrates all departments and functions through an organization into a ________ IT system so that employees can make decisions by viewing enterprisewide information on all business operations.

Integrations are achieved by using ___________.

In which industry area will CRM remain a major strategic focus for years to come?

Contact management falls under the category of the customer service department's CRM tools.

The evolution of CRM is reporting, analyzing, and predicting.

What made-to-order views can analytical CRM tools slice-and-dice customer information into?

Which of the following metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

What is enterprise resource planning?

Management Information Systems: Business Driven MIS

Decision and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructure: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software

Networks and Telecommunications

Designing Databases

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