Question 1

Collaboration is known as the win-win conflict management style.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements is true about task conflict?

Accepted Answer

A) It causes managers significant stress. 
B) It is seen as the bad conflict in an organization. 
C) It results in less constructive criticism. 
D) It stimulates evidence-based discussions. 
E) It is more beneficial for non-top management teams than for top management. 
A) It causes managers significant stress. 
B) It is seen as the bad conflict in an organization. 
C) It results in less constructive criticism. 
D) It stimulates evidence-based discussions. 
E) It is more beneficial for non-top management teams than for top management.

Question 3

Role factors contribute to conflict when people have different images or interpretations of the same thing.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an example of conflict caused by environmental factors?

Accepted Answer

A) Conflicts caused when people have developed their point of views on the basis of a different set of facts. 
B) Conflicts stemming from incomparable personal values of employees. 
C) Conflicts over trivial problems when work procedures in a company are changed with little notice to the employees. 
D) Conflicts that occur when division managers believe they have to fight for their work unit in budget allocation meetings. 
E) Conflicts caused when people have different images or interpretations of the same data. 
A) Conflicts caused when people have developed their point of views on the basis of a different set of facts. 
B) Conflicts stemming from incomparable personal values of employees. 
C) Conflicts over trivial problems when work procedures in a company are changed with little notice to the employees. 
D) Conflicts that occur when division managers believe they have to fight for their work unit in budget allocation meetings. 
E) Conflicts caused when people have different images or interpretations of the same data.

Question 5

As a manager,how would you reach to the bait-and-switch tactic?

Accepted Answer

The bait-and-switch tactic should be avo

Question 6

How is an effective negotiation characterized?

Accepted Answer

The most successful negotiations are cha

Question 7

For which of the following situations would avoidance be an appropriate conflict management strategy?

Accepted Answer

A) When delaying an issue presents imminent danger 
B) When the issue can be addressed at a specific but later time. 
C) There are no other important concerns pressing beyond this current conflict. 
D) The parties have all the information concerning the conflict. 
E) The parties involved in the conflict work directly for you and effects of the conflict are affecting the work environment. 
A) When delaying an issue presents imminent danger 
B) When the issue can be addressed at a specific but later time. 
C) There are no other important concerns pressing beyond this current conflict. 
D) The parties have all the information concerning the conflict. 
E) The parties involved in the conflict work directly for you and effects of the conflict are affecting the work environment.

Question 8

The highest levels of both relationship conflict and task conflict occur in low-performing teams during late project stages.

Accepted Answer

A) True 
 B)False

Question 9

List down three positive and three negative effects of conflict in an organization.

Accepted Answer

The positive effects of conflicts are:
•

Question 10

Informational factors contribute to conflict when people have developed their point of view on the basis of different sets of facts.

Accepted Answer

A) True 
 B)False

Question 11

The mocker unnerves others by making nasty comments about their previous performance or other remarks to belittle the opponent.

Accepted Answer

A) True 
 B)False

Question 12

When using the accommodation conflict management style,a manager should never let the other parties know he/she is consciously giving them what they want.

Accepted Answer

A) True 
 B)False

Question 13

A sheep's clothing negotiator appears to be reasonable while making impossible demands.

Accepted Answer

A) True 
 B)False

Question 14

Competent managers know that the goal is not to eliminate conflict,but to manage it in a way that reduces its potential harm to engagement and performance.

Accepted Answer

A) True 
 B)False

Question 15

Collaboration is the opposite of accommodation as a conflict management style.

Accepted Answer

A) True 
 B)False

Question 16

Paola,a corporate trainer,was sent to the Michigan plant as a last-minute replacement to train a batch of new employees on work behaviors.Paola's brother-in-law Ramon,a machinist in the Michigan plant,happened to be part of the batch Paola was to train.On the first day of class,before she could realize,Ramon was hugging her in front of the whole class.Paola could not help but frown and said,"Either settle down or leave.I have to teach these people proper work behaviors! I'll talk to you during the break." What factor caused this conflict?

Accepted Answer

A) Personality 
B) Perceptual 
C) Environmental 
D) Role 
E) Informational 
A) Personality 
B) Perceptual 
C) Environmental 
D) Role 
E) Informational

Question 17

Mick decided that the conflict situation with his junior staff members is high in issue importance and low in relationship importance.He needs to resolve this conflict fairly quickly.What conflict management style should he use?

Accepted Answer

A) Avoidance 
B) Accommodation 
C) Competition 
D) Compromise 
E) Collaboration 
A) Avoidance 
B) Accommodation 
C) Competition 
D) Compromise 
E) Collaboration

Question 18

Outrageous behavior can be categorized as any form of socially unacceptable conduct intended to force the other side to make a move.

Accepted Answer

A) True 
 B)False

Question 19

Gaining an opportunity to consult with others is an advantage while employing the leverage of timing.

Accepted Answer

A) True 
 B)False

Question 20

Once the list of options for processing is ready,the evaluation of processes follows next.

Accepted Answer

A) True 
 B)False

Collaboration is known as the win-win conflict management style.

Which of the following statements is true about task conflict?

Role factors contribute to conflict when people have different images or interpretations of the same thing.

Which of the following is an example of conflict caused by environmental factors?

As a manager,how would you reach to the bait-and-switch tactic?

How is an effective negotiation characterized?

For which of the following situations would avoidance be an appropriate conflict management strategy?

The highest levels of both relationship conflict and task conflict occur in low-performing teams during late project stages.

List down three positive and three negative effects of conflict in an organization.

Informational factors contribute to conflict when people have developed their point of view on the basis of different sets of facts.

The mocker unnerves others by making nasty comments about their previous performance or other remarks to belittle the opponent.

When using the accommodation conflict management style,a manager should never let the other parties know he/she is consciously giving them what they want.

A sheep's clothing negotiator appears to be reasonable while making impossible demands.

Competent managers know that the goal is not to eliminate conflict,but to manage it in a way that reduces its potential harm to engagement and performance.

Collaboration is the opposite of accommodation as a conflict management style.

Mick decided that the conflict situation with his junior staff members is high in issue importance and low in relationship importance.He needs to resolve this conflict fairly quickly.What conflict management style should he use?

Outrageous behavior can be categorized as any form of socially unacceptable conduct intended to force the other side to make a move.

Gaining an opportunity to consult with others is an advantage while employing the leverage of timing.

Once the list of options for processing is ready,the evaluation of processes follows next.

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Solving Problems

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters

Exam 11: Resolving Conflict Through Negotiation and Mediation

Collaboration is known as the win-win conflict management style.

Which of the following statements is true about task conflict?

Role factors contribute to conflict when people have different images or interpretations of the same thing.

Which of the following is an example of conflict caused by environmental factors?

As a manager,how would you reach to the bait-and-switch tactic?

How is an effective negotiation characterized?

For which of the following situations would avoidance be an appropriate conflict management strategy?

The highest levels of both relationship conflict and task conflict occur in low-performing teams during late project stages.

List down three positive and three negative effects of conflict in an organization.

Informational factors contribute to conflict when people have developed their point of view on the basis of different sets of facts.

The mocker unnerves others by making nasty comments about their previous performance or other remarks to belittle the opponent.

When using the accommodation conflict management style,a manager should never let the other parties know he/she is consciously giving them what they want.

A sheep's clothing negotiator appears to be reasonable while making impossible demands.

Competent managers know that the goal is not to eliminate conflict,but to manage it in a way that reduces its potential harm to engagement and performance.

Collaboration is the opposite of accommodation as a conflict management style.

Mick decided that the conflict situation with his junior staff members is high in issue importance and low in relationship importance.He needs to resolve this conflict fairly quickly.What conflict management style should he use?

Outrageous behavior can be categorized as any form of socially unacceptable conduct intended to force the other side to make a move.

Gaining an opportunity to consult with others is an advantage while employing the leverage of timing.

Once the list of options for processing is ready,the evaluation of processes follows next.

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Solving Problems

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters