Question 1

Compromise is an appropriate management style when the conflict involves scarce resources that cannot be expanded.

Accepted Answer

A) True 
 B)False

Question 2

Research shows that people in conflict with an employee are least likely to:

Accepted Answer

A) try to convince. 
B) listen carefully. 
C) discuss with outsiders. 
D) discuss the issue. 
E) discuss with a co-worker. 
A) try to convince. 
B) listen carefully. 
C) discuss with outsiders. 
D) discuss the issue. 
E) discuss with a co-worker.

Question 3

Mabel,a sales manager,just received new rules and regulations from her company's headquarters about the use of expense accounts.Dan and Trey,two of her best salespeople,have ignored other corporate directives with impunity.Law,however,requires these changes.Mabel knows there will be objections to the changes.What conflict resolution strategy must Mabel use?

Accepted Answer

A) Avoidance 
B) Compromise 
C) Collaboration 
D) Competition 
E) Accommodation 
A) Avoidance 
B) Compromise 
C) Collaboration 
D) Competition 
E) Accommodation

Question 4

Accommodation is the opposite of the competition conflict management style.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements is a positive effect of conflict?

Accepted Answer

A) People are motivated to understand others' positions and ideas. 
B) Conflict removes negative emotions and stress. 
C) Conflict increases communication between participants and improves work coordination. 
D) Leaders are motivated toward participative leadership. 
E) Workgroup divisions reduce significantly. 
A) People are motivated to understand others' positions and ideas. 
B) Conflict removes negative emotions and stress. 
C) Conflict increases communication between participants and improves work coordination. 
D) Leaders are motivated toward participative leadership. 
E) Workgroup divisions reduce significantly.

Question 6

Research shows that people in conflict with a co-worker are most likely to:

Accepted Answer

A) try to convince. 
B) listen carefully. 
C) discuss with outsiders. 
D) discuss the issue. 
E) discuss with a co-worker. 
A) try to convince. 
B) listen carefully. 
C) discuss with outsiders. 
D) discuss the issue. 
E) discuss with a co-worker.

Question 7

As a mediator,what guidelines will you follow to help the parties involved trust you?

Accepted Answer

To help the parties involved trust the m

Question 8

_____ factors exert their influence and give rise to conflicts when people have different images or interpretations of the same thing.

Accepted Answer

A) Informational 
B) Perceptual 
C) Environmental 
D) Role 
E) Personal 
A) Informational 
B) Perceptual 
C) Environmental 
D) Role 
E) Personal

Question 9

Draw the differences between task and relationship conflicts.

Accepted Answer

Relationship conflict is the bad conflic

Question 10

Competition is an appropriate conflict management style when someone has to be in charge to effectively coordinate complex systems.

Accepted Answer

A) True 
 B)False

Question 11

When negotiating,an agreement worse than your BATNA should not be accepted.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a disadvantage of employing the collaborative conflict management style?

Accepted Answer

A) It does not take relationships into account. 
B) It does not save time. 
C) There is no commitment to reach a solution under which everyone benefits. 
D) Perspectives from different groups cannot be merged. 
E) People do not feel committed to the agreed upon solution. 
A) It does not take relationships into account. 
B) It does not save time. 
C) There is no commitment to reach a solution under which everyone benefits. 
D) Perspectives from different groups cannot be merged. 
E) People do not feel committed to the agreed upon solution.

Question 13

In organizations,the two kinds of conflicts that generally occur are:

Accepted Answer

A) time and money. 
B) resource and relationship. 
C) task and relationship. 
D) task and idea. 
E) idea and issue. 
A) time and money. 
B) resource and relationship. 
C) task and relationship. 
D) task and idea. 
E) idea and issue.

Question 14

Managers who ignore or fail to manage conflict are likely to incur the disadvantages of conflict without enjoying any of the advantages.Argue against this statement.

Accepted Answer

Avoidance is behaving in a submissive,no

Question 15

Throw light on the advantages of using the collaboration style of managing conflict.

Accepted Answer

Collaborative approaches to conflict man

Question 16

The trial balloon tactic should be avoided because it is inherently dishonest,but this does not mean that others will not try it when you are negotiating with them.

Accepted Answer

A) True 
 B)False

Question 17

As a negotiator,you would use a competitive approach to negotiating with parties who have an interest in maintaining good relationships.

Accepted Answer

A) True 
 B)False

Question 18

To help the parties involved trust the mediator,he/she must pick sides and support one party.

Accepted Answer

A) True 
 B)False

Question 19

Competition is the best conflict management style.

Accepted Answer

A) True 
 B)False

Question 20

Due to budget restrictions,a business school could afford to hire only one new faculty member for the next academic year.However,the school needed additional faculty members in both finance and marketing.After a lengthy discussion,it was decided that the budget would be shared and part-time instructors would be hired for the next year.What kind of conflict management strategy was used?

Accepted Answer

A) Avoidance 
B) Accommodation 
C) Compromise 
D) Competition 
E) Collaboration 
A) Avoidance 
B) Accommodation 
C) Compromise 
D) Competition 
E) Collaboration

Compromise is an appropriate management style when the conflict involves scarce resources that cannot be expanded.

Research shows that people in conflict with an employee are least likely to:

Accommodation is the opposite of the competition conflict management style.

Which of the following statements is a positive effect of conflict?

Research shows that people in conflict with a co-worker are most likely to:

As a mediator,what guidelines will you follow to help the parties involved trust you?

_____ factors exert their influence and give rise to conflicts when people have different images or interpretations of the same thing.

Draw the differences between task and relationship conflicts.

Competition is an appropriate conflict management style when someone has to be in charge to effectively coordinate complex systems.

When negotiating,an agreement worse than your BATNA should not be accepted.

Which of the following is a disadvantage of employing the collaborative conflict management style?

In organizations,the two kinds of conflicts that generally occur are:

Managers who ignore or fail to manage conflict are likely to incur the disadvantages of conflict without enjoying any of the advantages.Argue against this statement.

Throw light on the advantages of using the collaboration style of managing conflict.

The trial balloon tactic should be avoided because it is inherently dishonest,but this does not mean that others will not try it when you are negotiating with them.

As a negotiator,you would use a competitive approach to negotiating with parties who have an interest in maintaining good relationships.

To help the parties involved trust the mediator,he/she must pick sides and support one party.

Competition is the best conflict management style.

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Solving Problems

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters

Exam 11: Resolving Conflict Through Negotiation and Mediation

Compromise is an appropriate management style when the conflict involves scarce resources that cannot be expanded.

Research shows that people in conflict with an employee are least likely to:

Accommodation is the opposite of the competition conflict management style.

Which of the following statements is a positive effect of conflict?

Research shows that people in conflict with a co-worker are most likely to:

As a mediator,what guidelines will you follow to help the parties involved trust you?

_____ factors exert their influence and give rise to conflicts when people have different images or interpretations of the same thing.

Draw the differences between task and relationship conflicts.

Competition is an appropriate conflict management style when someone has to be in charge to effectively coordinate complex systems.

When negotiating,an agreement worse than your BATNA should not be accepted.

Which of the following is a disadvantage of employing the collaborative conflict management style?

In organizations,the two kinds of conflicts that generally occur are:

Managers who ignore or fail to manage conflict are likely to incur the disadvantages of conflict without enjoying any of the advantages.Argue against this statement.

Throw light on the advantages of using the collaboration style of managing conflict.

The trial balloon tactic should be avoided because it is inherently dishonest,but this does not mean that others will not try it when you are negotiating with them.

As a negotiator,you would use a competitive approach to negotiating with parties who have an interest in maintaining good relationships.

To help the parties involved trust the mediator,he/she must pick sides and support one party.

Competition is the best conflict management style.

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Solving Problems

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters