Question 1

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Accepted Answer

A) True 
 B)False

Question 2

Conflict is always a destructive force in a work environment.

Accepted Answer

A) True 
 B)False

Question 3

Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important.The issue is trivial,and he rarely works with anyone from that location.The issue should be resolved soon.What conflict management style should he use?

Accepted Answer

A) Avoidance 
B) Accommodation 
C) Competition 
D) Compromise 
E) Collaboration 
A) Avoidance 
B) Accommodation 
C) Competition 
D) Compromise 
E) Collaboration

Question 4

List the benefits of using the leverage of timing.

Accepted Answer

Some of the benefits of using the levera

Question 5

Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?

Accepted Answer

A) Inform 
B) Compromise 
C) Consolidate 
D) Combine 
E) Alternate 
A) Inform 
B) Compromise 
C) Consolidate 
D) Combine 
E) Alternate

Question 6

Making a deal look nonnegotiable is a lesson under the leverage of limited authority.

Accepted Answer

A) True 
 B)False

Question 7

One of Haley's best workers wants to work from 7 a.m.to 3 p.m.instead of the regular 9 a.m.to 5 p.m.shift for the next two weeks while her son plays in the championship series at a school across town.This arrangement will not hinder the employee's work.What should Haley do?

Accepted Answer

A) Avoid 
B) Compromise 
C) Collaborate 
D) Compete 
E) Accommodate 
A) Avoid 
B) Compromise 
C) Collaborate 
D) Compete 
E) Accommodate

Question 8

What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?

Accepted Answer

The following are the indicators that co

Question 9

From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?

Accepted Answer

A) All conflicts are of the same kind and arise from the same source. 
B) There is a significant body of evidence regarding different styles of conflict resolution. 
C) A manager must never interfere in a conflict and negotiate. 
D) A manager must be ready with solutions to every conflict. 
E) It is not a manager's duty to diagnose the conflict. 
A) All conflicts are of the same kind and arise from the same source. 
B) There is a significant body of evidence regarding different styles of conflict resolution. 
C) A manager must never interfere in a conflict and negotiate. 
D) A manager must be ready with solutions to every conflict. 
E) It is not a manager's duty to diagnose the conflict.

Question 10

Which of the following statements is true about relationship conflict?

Accepted Answer

A) It threatens productivity and interferes with the effort people put in a task, 
B) It occurs over ideas and issues. 
C) It is seen as the good conflict in an organization. 
D) It hikes personal power for many individuals. 
E) It engenders a healthy level of constructive criticism. 
A) It threatens productivity and interferes with the effort people put in a task, 
B) It occurs over ideas and issues. 
C) It is seen as the good conflict in an organization. 
D) It hikes personal power for many individuals. 
E) It engenders a healthy level of constructive criticism.

Question 11

According to research conducted,choice of conflict management style is based most often on:

Accepted Answer

A) the importance of the issue concerned. 
B) the importance of relationship. 
C) time constraints. 
D) the dominant conflict management style of the person. 
E) fact certainty. 
A) the importance of the issue concerned. 
B) the importance of relationship. 
C) time constraints. 
D) the dominant conflict management style of the person. 
E) fact certainty.

Question 12

When selecting a conflict management style to resolve a conflict where the need is for justice rather than mercy,choose to:

Accepted Answer

A) compete rather than accommodate. 
B) avoid the conflict. 
C) accommodate rather than compete. 
D) compromise. 
E) accommodate rather than collaborate. 
A) compete rather than accommodate. 
B) avoid the conflict. 
C) accommodate rather than compete. 
D) compromise. 
E) accommodate rather than collaborate.

Question 13

Billy's department is in an uproar.His most senior workers,Greta and Libby,are at the point of refusing to be in the same room at the same time.Billy investigated the problem and found that Greta established new procedures based on a corporate memo written in October last year.Libby refused to follow the procedures because of the follow-up memo written two weeks later.When Billy showed Greta and Libby both documents,the conflict ended.What was the source of the conflict?

Accepted Answer

A) Personality factors 
B) Environmental factors 
C) Informational factors 
D) Perceptual factors 
E) Role factors 
A) Personality factors 
B) Environmental factors 
C) Informational factors 
D) Perceptual factors 
E) Role factors

Question 14

_____ value the insight they gain from learning about other parties' interests and perspectives during the conflict resolution process.

Accepted Answer

A) Avoiders 
B) Competitors 
C) Accommodators 
D) Collaborators 
E) Compromisers 
A) Avoiders 
B) Competitors 
C) Accommodators 
D) Collaborators 
E) Compromisers

Question 15

Which of the following statements apply when using competition as a conflict resolution strategy?

Accepted Answer

A) Discomfort should be communicated nonverbally. 
B) Hold conflict management conversations in public areas. 
C) Express displeasure over the conflict being experienced. 
D) Discourage the expression of emotion. 
E) Make sure people know exactly what they are required to do. 
A) Discomfort should be communicated nonverbally. 
B) Hold conflict management conversations in public areas. 
C) Express displeasure over the conflict being experienced. 
D) Discourage the expression of emotion. 
E) Make sure people know exactly what they are required to do.

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Conflict is always a destructive force in a work environment.

Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important.The issue is trivial,and he rarely works with anyone from that location.The issue should be resolved soon.What conflict management style should he use?

List the benefits of using the leverage of timing.

Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?

Making a deal look nonnegotiable is a lesson under the leverage of limited authority.

One of Haley's best workers wants to work from 7 a.m.to 3 p.m.instead of the regular 9 a.m.to 5 p.m.shift for the next two weeks while her son plays in the championship series at a school across town.This arrangement will not hinder the employee's work.What should Haley do?

What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?

From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?

Which of the following statements is true about relationship conflict?

According to research conducted,choice of conflict management style is based most often on:

When selecting a conflict management style to resolve a conflict where the need is for justice rather than mercy,choose to:

_____ value the insight they gain from learning about other parties' interests and perspectives during the conflict resolution process.

Which of the following statements apply when using competition as a conflict resolution strategy?

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Solving Problems

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters

Exam 11: Resolving Conflict Through Negotiation and Mediation

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Conflict is always a destructive force in a work environment.

Carl decided that the conflict situation he faces with his fellow department heads at a remote location is not that important.The issue is trivial,and he rarely works with anyone from that location.The issue should be resolved soon.What conflict management style should he use?

List the benefits of using the leverage of timing.

Which of the following is part of the Thomas-Kilmann Conflict Resolution Grid?

Making a deal look nonnegotiable is a lesson under the leverage of limited authority.

One of Haley's best workers wants to work from 7 a.m.to 3 p.m.instead of the regular 9 a.m.to 5 p.m.shift for the next two weeks while her son plays in the championship series at a school across town.This arrangement will not hinder the employee's work.What should Haley do?

What are the indicators that could help determine if a party would use a competitive or cooperative approach to negotiation?

From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?

Which of the following statements is true about relationship conflict?

According to research conducted,choice of conflict management style is based most often on:

When selecting a conflict management style to resolve a conflict where the need is for justice rather than mercy,choose to:

_____ value the insight they gain from learning about other parties' interests and perspectives during the conflict resolution process.

Which of the following statements apply when using competition as a conflict resolution strategy?

Organizational Behavior and Your Personal Effectiveness

Managing Stress and Time

Solving Problems

Making Ethical Decisions

Communication

Motivating Others

Managing Employee Performance

Using Power and Influence

Leading Others

Team Effectiveness

Recruiting, Selecting, and Retaining Talent

Culture and Diversity

Making Change

Filters