Question 1

In Australia, managers tend to prefer informal over formal communication.

Accepted Answer

A) True 
 B)False  False

Question 2

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Accepted Answer

A) True 
 B)False  True

Question 3

Compare and contrast integrative and distributive bargaining.

Accepted Answer

In contrast to distributive bargaining, integrative bargaining operates under the assumption that there is at least one settlement that can create a win-win solution.In general, integrative bargaining is preferable to distributive bargaining because it builds long-term relationships and facilitates working together in the future.Distributive bargaining leaves one party a loser.It tends to build animosities and deepen divisions between people.Though integrative bargaining is clearly preferable to distributive bargaining, it is not more common.That is because many organisational cultures and intra-organisational relationships are not characterised by the openness, trust and flexibility necessary for integrative bargaining to succeed.

Question 4

What are communities of practice?

Accepted Answer

Communities of practice are groups of pe

Question 5

Today, most organisations understand that social media is a distraction to employees and should be banned from the workplace.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a legal problem for companies resulting from social media?

Accepted Answer

A) Inappropriate employee usage of social media using the company's name 
B) Deliberate disclosure of proprietary company information 
C) Inadvertent disclosure of proprietary company information 
D) Hackers gaining access to company information 
A) Inappropriate employee usage of social media using the company's name 
B) Deliberate disclosure of proprietary company information 
C) Inadvertent disclosure of proprietary company information 
D) Hackers gaining access to company information

Question 7

Deloitte Australia's Innovation Academy is an example of _________.

Accepted Answer

A) a data security organisation 
B) a hacking group 
C) a company that has banned email altogether 
D) an internal social media network 
A) a data security organisation 
B) a hacking group 
C) a company that has banned email altogether 
D) an internal social media network

Question 8

Which of the following is designed for employees to vote on ideas?

Accepted Answer

A) A Blog 
B) An instant messenger 
C) An in-house developed social networking software 
D) A wiki 
A) A Blog 
B) An instant messenger 
C) An in-house developed social networking software 
D) A wiki

Question 9

Decoding is a response that confirms a message.

Accepted Answer

A) True 
 B)False

Question 10

When men talk, they typically place more emphasis on creating connections than on status or authority.

Accepted Answer

A) True 
 B)False

Question 11

In order to be an effective communicator in today's organisations, one must be _________.

Accepted Answer

A) connected 
B) organised 
C) intexticated 
D) generous 
A) connected 
B) organised 
C) intexticated 
D) generous

Question 12

Which phrase best reflects the problems associated with jargon?

Accepted Answer

A) Within a specialised, close-knit group 
B) As shorthand for technical terms 
C) In spoken rather than written language 
D) Words mean different things to different people 
A) Within a specialised, close-knit group 
B) As shorthand for technical terms 
C) In spoken rather than written language 
D) Words mean different things to different people

Question 13

_________ a manager does involves communicating.

Accepted Answer

A) Nothing 
B) Some things 
C) Most things 
D) Everything 
A) Nothing 
B) Some things 
C) Most things 
D) Everything

Question 14

Which of the following essential elements of active listening requires the listener to withhold judgment on the speaker's message?

Accepted Answer

A) Empathy 
B) Acceptance 
C) Willingness to take responsibility for completeness 
D) Intensity 
A) Empathy 
B) Acceptance 
C) Willingness to take responsibility for completeness 
D) Intensity

Question 15

The communication process begins with this.

Accepted Answer

A) A thought or purpose 
B) A message 
C) An encoded message 
D) A noise 
A) A thought or purpose 
B) A message 
C) An encoded message 
D) A noise

Question 16

In a short essay, define negotiation and describe the distributive bargaining strategy.

Accepted Answer

Negotiation is a process in which two or

Question 17

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be _________.

Accepted Answer

A) good speakers 
B) good listeners 
C) slow talkers 
D) poor listeners 
A) good speakers 
B) good listeners 
C) slow talkers 
D) poor listeners

Question 18

Everything a manager does involves communication.

Accepted Answer

A) True 
 B)False

Question 19

An example of filtering is telling your boss what she wants to hear.

Accepted Answer

A) True 
 B)False

Question 20

Success in communication partly involves reasoning skills.

Accepted Answer

A) True 
 B)False

In Australia, managers tend to prefer informal over formal communication.

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Compare and contrast integrative and distributive bargaining.

What are communities of practice?

Today, most organisations understand that social media is a distraction to employees and should be banned from the workplace.

Which of the following is a legal problem for companies resulting from social media?

Deloitte Australia's Innovation Academy is an example of _________.

Which of the following is designed for employees to vote on ideas?

Decoding is a response that confirms a message.

When men talk, they typically place more emphasis on creating connections than on status or authority.

In order to be an effective communicator in today's organisations, one must be _________.

Which phrase best reflects the problems associated with jargon?

_________ a manager does involves communicating.

Which of the following essential elements of active listening requires the listener to withhold judgment on the speaker's message?

The communication process begins with this.

In a short essay, define negotiation and describe the distributive bargaining strategy.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be _________.

Everything a manager does involves communication.

An example of filtering is telling your boss what she wants to hear.

Success in communication partly involves reasoning skills.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters

Exam 12: Managing Communication and Information

In Australia, managers tend to prefer informal over formal communication.

Not allowing the use of emails is an existing strategy for increasing the frequency of face-to-face interactions among employees.

Compare and contrast integrative and distributive bargaining.

What are communities of practice?

Today, most organisations understand that social media is a distraction to employees and should be banned from the workplace.

Which of the following is a legal problem for companies resulting from social media?

Deloitte Australia's Innovation Academy is an example of _________.

Which of the following is designed for employees to vote on ideas?

Decoding is a response that confirms a message.

When men talk, they typically place more emphasis on creating connections than on status or authority.

In order to be an effective communicator in today's organisations, one must be _________.

Which phrase best reflects the problems associated with jargon?

_________ a manager does involves communicating.

Which of the following essential elements of active listening requires the listener to withhold judgment on the speaker's message?

The communication process begins with this.

In a short essay, define negotiation and describe the distributive bargaining strategy.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be _________.

Everything a manager does involves communication.

An example of filtering is telling your boss what she wants to hear.

Success in communication partly involves reasoning skills.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Foundations of Control

Filters