Exam 12: Managing Communication and Information

Knowledge is not a resource because it cannot be captured or protected within the organisation.

Integrative bargaining is _________.

Ross can create web pages that are accessible only to members of his organisation on _________.

Four conditions influence the content of an encoded message: the skills, attitudes, knowledge and _________ of the sender.

Which organisation would most likely offer more opportunities for filtering?

In-house social media is usually developed to support older workers, who are more overwhelmed with emails than younger ones.

Managers often travel long distances to have a face-to-face meeting with someone for this reason.

Which organisational level should focus on creating learning capabilities?

Selective perception involves deception on the part of the person receiving a message.

Which of following is the least appropriate theme for a community of practice?

An example of nonverbal communication is _________.

List the seven elements of the communication process and explain the process of interpersonal communication.

An advantage of email is that it has built in feedback mechanisms.

Active listening is enhanced by developing _________ with the speaker.

A spelling mistake in a message is an example of _________.

Identify the three components of the service delivery process.

Feedback is a message that travels from _________.

Holding town-hall meetings and investing in training are strategies that organisations are using to _________.

Describe two managerial challenges that have been created by information technology.

Which kind of electronic meeting format allows participants access to verbal communication that includes voice intonation but not body language?