Exam 12: Managing Communication and Information

Nonverbal communication is a major part of the communication that takes place during a conversation.

Watching a movie in a foreign language you do not understand, without subtitles, allows you to perceive _________ forms of communication.

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Members of a company sharing efficient shortcuts in a complex computer software program is an example of _________.

How can managers encourage ethical communication?

Which of the following essential elements of active listening requires a listener to suspend his or her own thoughts and feelings and focus on the thoughts and feelings of the speaker?

Lars travels to Melbourne several times per year for business and eats at Thai Bistro.When he comes into the restaurant, he is always seated at his favourite table by the window and immediately served his favourite drink.Last week, the restaurant manager surprised Lars with a special dessert for his birthday.Thai Bistro is using the customer service strategy known as _________

Emotions can distort communication _________.

In order to transmit a message, the thought originating with the sender must be _________ to symbolic form.

During an interview, minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

Which of the following essential elements of active listening requires a listener to focus completely on what a speaker is saying?

Reading is an example of this communication step.

What is unethical communication? Provide two examples of unethical communication in the workplace.

An extranet is different from an intranet in that it _________.

Which term is central to the concept of knowledge management?

Australian managers tend to rely on this style of communication.

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives, on the other hand, do not want these terms used.The cause of their disagreement is _________.

In Japan, managers use formal communication to seek consensus.

List the two main issues resulting from communication in the Internet world.

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor fuel efficiency that the model will get, she is engaging in this.