Exam 13: Foundations of Control

In general, _________ that falls outside of an acceptable range of variation must be dealt with by a manager.

An effective feedforward strategy for dealing with employee theft is to _________.

Effective controlling can help managers who are afraid to delegate authority _________.

What is the third step in the control process?

Which kind of control takes place while the actual work is carried out?

After an extended period of unseasonably warm and sunny weather, revenues are down sharply during the month of July at an indoor tennis club.The best strategy for the club manager is to _________.

The control function is intended to protect the organisation from threats.

Performance feedback should focus on general rather than specific employee work behaviours.

_________ is a measure of how readily a company can use its assets to generate profits.

For process conflict to be productive, it must be _________.

Due to a recent construction of an upscale housing community near a tennis club, customer use has skyrocketed during the year and the club is operating at all-time high levels, far beyond the goals set the previous year.The best strategy for the manager is to _________.

Direct supervision is the best-known form of concurrent control.

A manager measuring actual performance is like a teacher _________.

Compare and contrast immediate corrective action and basic corrective action.

Which method of acquiring information is often the best way to keep tabs on work performance in small organisations?

The first step in the control process is to _________.

A good manager can resolve every conflict effectively.

Direct supervision of employees is a form of _________ control.

All of the following are important in efforts to protect information in an organisation except _________.

While traditional balanced scorecards looked at four key areas, current balanced scorecards have added criteria related to _________.