Question 1

The purpose of listening is to

Accepted Answer

A) store,classify and label information 
B) be attentive,interpretative and sympathetic 
C) calculate time,effort and the process of communication 
D) receive sensation,catch information and transmit information 
A) store,classify and label information 
B) be attentive,interpretative and sympathetic 
C) calculate time,effort and the process of communication 
D) receive sensation,catch information and transmit information A

Question 2

The most effective way to start an assertive statement is for the speaker to inform the receiver of the behaviour that has caused the problem.

Accepted Answer

A) True 
 B)False  False

Question 3

Nonverbal behaviour can be interpreted without context.

Accepted Answer

A) True 
 B)False  False

Question 4

A relationship is built on performance,by acknowledging,owning and expressing feelings as feedback.

Accepted Answer

A) True 
 B)False

Question 5

According to Bolton 1987,active listening refers to

Accepted Answer

A) listening that allows the free expression of feelings and the causes of those feelings 
B) a combination of attending,encouraging and reflecting skills working together 
C) listening that engages with the affect and the effect of the speaker 
D) an interplay of critical and non-critical judgements and evaluations fed back to the speaker in a timely,appropriate way 
A) listening that allows the free expression of feelings and the causes of those feelings 
B) a combination of attending,encouraging and reflecting skills working together 
C) listening that engages with the affect and the effect of the speaker 
D) an interplay of critical and non-critical judgements and evaluations fed back to the speaker in a timely,appropriate way

Question 6

In universal nonverbal communication,the meaning is highly localised.

Accepted Answer

A) True 
 B)False

Question 7

Some listening techniques that encourage the speaker to continue are

Accepted Answer

A) taking up a position as close to the speaker as possible 
B) completing the speaker's sentences for him\her 
C) expressing your feelings and identity 
D) attending,encouraging and reflective listening 
A) taking up a position as close to the speaker as possible 
B) completing the speaker's sentences for him\her 
C) expressing your feelings and identity 
D) attending,encouraging and reflective listening

Question 8

Effective informational listeners

Accepted Answer

A) make premature judgements or assumptions 
B) respond to their own attitudes and feelings 
C) concentrate on the message and look for key points 
D) all of the above 
A) make premature judgements or assumptions 
B) respond to their own attitudes and feelings 
C) concentrate on the message and look for key points 
D) all of the above

Question 9

Listening is an unconscious response to a message.

Accepted Answer

A) True 
 B)False

Question 10

According to Hargie and his colleagues 1981,a crucial factor in interpersonal interaction is

Accepted Answer

A) mental alertness 
B) the process of listening 
C) being an equal partner 
D) cultural similarity 
A) mental alertness 
B) the process of listening 
C) being an equal partner 
D) cultural similarity

Question 11

Successful 'I' statements interpret another person's conduct.

Accepted Answer

A) True 
 B)False

Question 12

The nonverbal message can contradict the verbal components.

Accepted Answer

A) True 
 B)False

Question 13

An effective listening approach

Accepted Answer

A) reflects the sender's purpose 
B) deflects the sender's intended message 
C) matches the listening approach to the listening purpose 
D) is active,informational,evaluative and responsive 
A) reflects the sender's purpose 
B) deflects the sender's intended message 
C) matches the listening approach to the listening purpose 
D) is active,informational,evaluative and responsive

Question 14

The type of feedback and how it is given have an impact on interpersonal relationships and the communication climate in an organisation.

Accepted Answer

A) True 
 B)False

Question 15

If in doubt about the intended message,listeners should check the meaning of nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 16

Informational listening is done when we

Accepted Answer

A) want to test assumptions about the information delivered 
B) need to gather key points for decision-making 
C) want to understand content accurately 
D) want to get in touch with our own thoughts and feelings 
A) want to test assumptions about the information delivered 
B) need to gather key points for decision-making 
C) want to understand content accurately 
D) want to get in touch with our own thoughts and feelings

Question 17

Acceptable personal distance is similar across cultures.

Accepted Answer

A) True 
 B)False

Question 18

The quality of attending listening skills are improved by

Accepted Answer

A) a capacity to ignore distractions 
B) an understanding of the impact of moving into the personal space of others 
C) an understanding of the impact of the environment 
D) all of the above 
A) a capacity to ignore distractions 
B) an understanding of the impact of moving into the personal space of others 
C) an understanding of the impact of the environment 
D) all of the above

Question 19

The communication within a society is regulated by its

Accepted Answer

A) attitudes,beliefs,values and norms 
B) dialects 
C) body language 
D) media 
A) attitudes,beliefs,values and norms 
B) dialects 
C) body language 
D) media

Question 20

According to Forgas 1986,the most powerful and most common nonverbal signal is

Accepted Answer

A) eye contact 
B) facial expression 
C) hand gesture 
D) stance 
A) eye contact 
B) facial expression 
C) hand gesture 
D) stance

Exam 3: Interpersonal Communication

The purpose of listening is to

The most effective way to start an assertive statement is for the speaker to inform the receiver of the behaviour that has caused the problem.

Nonverbal behaviour can be interpreted without context.

A relationship is built on performance,by acknowledging,owning and expressing feelings as feedback.

According to Bolton 1987,active listening refers to

In universal nonverbal communication,the meaning is highly localised.

Some listening techniques that encourage the speaker to continue are

Effective informational listeners

Listening is an unconscious response to a message.

According to Hargie and his colleagues 1981,a crucial factor in interpersonal interaction is

Successful 'I' statements interpret another person's conduct.

The nonverbal message can contradict the verbal components.

An effective listening approach

The type of feedback and how it is given have an impact on interpersonal relationships and the communication climate in an organisation.

If in doubt about the intended message,listeners should check the meaning of nonverbal messages.

Informational listening is done when we

Acceptable personal distance is similar across cultures.

The quality of attending listening skills are improved by

The communication within a society is regulated by its

According to Forgas 1986,the most powerful and most common nonverbal signal is

Communication Foundations

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