Question 1

The purpose of knowledge management in a business is to

Accepted Answer

A) enlarge the knowledge in an organisation 
B) enlarge the business itself 
C) improve performance and organisational competitiveness 
D) improve the skills of staff 
A) enlarge the knowledge in an organisation 
B) enlarge the business itself 
C) improve performance and organisational competitiveness 
D) improve the skills of staff C

Question 2

In case-based reasoning,knowledge about past experiences is used to solve a current problem.

Accepted Answer

A) True 
 B)False  True

Question 3

Knowledge resides in and is generated by people.Therefore,knowledge management

Accepted Answer

A) does not require additional training 
B) is about providing appropriate environment,motivation and role models 
C) predominantly involves people management 
D) predominantly involves the management of processes 
A) does not require additional training 
B) is about providing appropriate environment,motivation and role models 
C) predominantly involves people management 
D) predominantly involves the management of processes C

Question 4

According to Harrison 1997,in case-based reasoning systems expertise is encoded in what we know should happen classical rules.

Accepted Answer

A) True 
 B)False

Question 5

As well as formalising methods for collecting and distributing knowledge,effective knowledge management and leadership includes

Accepted Answer

A) designing,implementing and reviewing activities and processes 
B) listening and choosing the appropriate medium for communication 
C) introducing and maintaining knowledge-management meetings 
D) enhancing intellectual relationships among the staff 
A) designing,implementing and reviewing activities and processes 
B) listening and choosing the appropriate medium for communication 
C) introducing and maintaining knowledge-management meetings 
D) enhancing intellectual relationships among the staff

Question 6

Because they share,create,organise,review and accumulate knowledge,the relationship between members of a community of practice is one of

Accepted Answer

A) power-plays among the members 
B) emotional enrichment 
C) disengagement 
D) mutual engagement 
A) power-plays among the members 
B) emotional enrichment 
C) disengagement 
D) mutual engagement

Question 7

According to the theory of brainstorming Sutton and Hargadon,1996,we are less efficient at generating ideas

Accepted Answer

A) when they are encouraged 
B) on the Internet 
C) in face-to-face brainstorming meetings 
D) when working alone 
A) when they are encouraged 
B) on the Internet 
C) in face-to-face brainstorming meetings 
D) when working alone

Question 8

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower,and encourage knowledge sharing is

Accepted Answer

A) knowledge in processes 
B) organisational memory 
C) customer knowledge 
D) knowledge in people 
A) knowledge in processes 
B) organisational memory 
C) customer knowledge 
D) knowledge in people

Question 9

The boundaries of a community of practice are less flexible than those of an organisational unit.

Accepted Answer

A) True 
 B)False

Question 10

According to Schank and Abelson 1977,we are able to set up expectations and make inferences in problem solving because of

Accepted Answer

A) the experiences we have had 
B) general knowledge about situations 
C) what we have inherited from our ancestors 
D) what we have learned from our colleagues 
A) the experiences we have had 
B) general knowledge about situations 
C) what we have inherited from our ancestors 
D) what we have learned from our colleagues

Question 11

According to Robertson 2004,one of the key elements of a community of practice in knowledge management is

Accepted Answer

A) group responsibility for the stewardship of the knowledge within their domain 
B) disagreement about key issues 
C) agreement about key issues 
D) a focus on individual knowledge bases 
A) group responsibility for the stewardship of the knowledge within their domain 
B) disagreement about key issues 
C) agreement about key issues 
D) a focus on individual knowledge bases

Question 12

What is knowledge management? What are the main features of effective knowledge management? How does knowledge management develop people and organisations?

Accepted Answer

Knowledge management is the process of c

Question 13

A community of practice provides an opportunity to reflect on practice.

Accepted Answer

A) True 
 B)False

Question 14

What is the role of managers and leaders in relation to knowledge management?

Accepted Answer

Managers and leaders play a crucial role

Question 15

The organisation allows individuals to apply knowledge-management practices to themselves,their role in the organisation and their career development.

Accepted Answer

A) True 
 B)False

Question 16

Knowledge management is defined as the range of practices used by organisations to identify,create,represent and distribute knowledge for reuse,awareness and learning across the organisation.

Accepted Answer

A) True 
 B)False

Question 17

Case-based reasoning is suitable for solving a complex problem.

Accepted Answer

A) True 
 B)False

Question 18

A successful organisation achieves its business goals with a knowledge-management process by

Accepted Answer

A) using web-based and digital technology only 
B) exploring the potential of its staff 
C) changing how people work and earn an income 
D) aligning its knowledge-management strategies with business objectives and people management 
A) using web-based and digital technology only 
B) exploring the potential of its staff 
C) changing how people work and earn an income 
D) aligning its knowledge-management strategies with business objectives and people management

Question 19

A function of task forces,committees,networks,communities of practice and other groups is

Accepted Answer

A) to review decisions 
B) to foreshadow problems 
C) to share knowledge 
D) to create knowledge 
A) to review decisions 
B) to foreshadow problems 
C) to share knowledge 
D) to create knowledge

Question 20

Pivotal knowledge workers within a community of practice are defined as

Accepted Answer

A) central connectors 
B) boundary spanners 
C) information brokers and peripheral specialists 
D) all of the above 
A) central connectors 
B) boundary spanners 
C) information brokers and peripheral specialists 
D) all of the above

Exam 13: Knowledge Management and Decision Making

The purpose of knowledge management in a business is to

In case-based reasoning,knowledge about past experiences is used to solve a current problem.

Knowledge resides in and is generated by people.Therefore,knowledge management

According to Harrison 1997,in case-based reasoning systems expertise is encoded in what we know should happen classical rules.

As well as formalising methods for collecting and distributing knowledge,effective knowledge management and leadership includes

Because they share,create,organise,review and accumulate knowledge,the relationship between members of a community of practice is one of

According to the theory of brainstorming Sutton and Hargadon,1996,we are less efficient at generating ideas

The area of knowledge in an organisation which ensures that processes nurture and harness brainpower,and encourage knowledge sharing is

The boundaries of a community of practice are less flexible than those of an organisational unit.

According to Schank and Abelson 1977,we are able to set up expectations and make inferences in problem solving because of

According to Robertson 2004,one of the key elements of a community of practice in knowledge management is

What is knowledge management? What are the main features of effective knowledge management? How does knowledge management develop people and organisations?

A community of practice provides an opportunity to reflect on practice.

What is the role of managers and leaders in relation to knowledge management?

The organisation allows individuals to apply knowledge-management practices to themselves,their role in the organisation and their career development.

Knowledge management is defined as the range of practices used by organisations to identify,create,represent and distribute knowledge for reuse,awareness and learning across the organisation.

Case-based reasoning is suitable for solving a complex problem.

A successful organisation achieves its business goals with a knowledge-management process by

A function of task forces,committees,networks,communities of practice and other groups is

Pivotal knowledge workers within a community of practice are defined as

Communication Foundations

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

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