Question 1

Changes in technology and legislation

Accepted Answer

A) require an organisation to adapt to influences beyond its control 
B) are constant factors in any organisation's planning 
C) can be anticipated 
D) can be managed 
A) require an organisation to adapt to influences beyond its control 
B) are constant factors in any organisation's planning 
C) can be anticipated 
D) can be managed A

Question 2

According to Lehman and Dufrence 2011,the purpose of ethics is to

Accepted Answer

A) deal with customers quickly 
B) get away with unlawful or improper behaviour 
C) make 'right' decisions 
D) be good at the technical side of the job 
A) deal with customers quickly 
B) get away with unlawful or improper behaviour 
C) make 'right' decisions 
D) be good at the technical side of the job C

Question 3

Social network services are primarily web-based and offer various ways for users to interact: discussion groups,messaging,chat rooms,email,videos,blogging and file sharing.

Accepted Answer

A) True 
 B)False  True

Question 4

Social media services are generally only available through the internet.

Accepted Answer

A) True 
 B)False

Question 5

Encoding the message when communicating is initially done by

Accepted Answer

A) the sender of the message 
B) the medium used to capture the message 
C) the receiver of the message 
D) an interplay between sender,receiver and the medium selected 
A) the sender of the message 
B) the medium used to capture the message 
C) the receiver of the message 
D) an interplay between sender,receiver and the medium selected

Question 6

Diagonal channels of communication are normally used for day-to-day reporting to one's supervisor.

Accepted Answer

A) True 
 B)False

Question 7

Within an organisation,messages are sent and received

Accepted Answer

A) primarily through emails 
B) primarily through informal communication channels 
C) primarily through formal channels 
D) through a combination of all of the above channels 
A) primarily through emails 
B) primarily through informal communication channels 
C) primarily through formal channels 
D) through a combination of all of the above channels

Question 8

The primary difference between the transmission and circular models of communication is

Accepted Answer

A) channel of communication 
B) direction of communication 
C) source of communication 
D) effect of communication 
A) channel of communication 
B) direction of communication 
C) source of communication 
D) effect of communication

Question 9

Communication is generally defined as

Accepted Answer

A) any behaviour which is received by another 
B) knowledge,feelings and thoughts that are encoded 
C) verbal and nonverbal behaviours perceived by another 
D) human experiences transmitted via a channel 
A) any behaviour which is received by another 
B) knowledge,feelings and thoughts that are encoded 
C) verbal and nonverbal behaviours perceived by another 
D) human experiences transmitted via a channel

Question 10

Employers expect their employees to communicate in

Accepted Answer

A) an informative,persuasive manner that promotes goodwill 
B) a strong and aggressive manner that differentiates them from competitors 
C) a controlling and reactive manner 
D) a creative,spontaneous and indirect manner 
A) an informative,persuasive manner that promotes goodwill 
B) a strong and aggressive manner that differentiates them from competitors 
C) a controlling and reactive manner 
D) a creative,spontaneous and indirect manner

Question 11

Ethical constraints affect the way we think about what is wrong and the way business is conducted.

Accepted Answer

A) True 
 B)False

Question 12

The purpose of an audience-centred approach is to provide ideas and give feedback to enhance understanding.

Accepted Answer

A) True 
 B)False

Question 13

Effective business communication bridges the different perspectives of individuals

Accepted Answer

A) within an organisation 
B) nationally and globally 
C) outside an organisation 
D) all of the above 
A) within an organisation 
B) nationally and globally 
C) outside an organisation 
D) all of the above

Question 14

Communication is best defined as human experiences transmitted by the spoken word via a channel.

Accepted Answer

A) True 
 B)False

Question 15

Workplace diversity in an organisational setting is best defined as

Accepted Answer

A) heterogeneity in the employee,customer and management stakeholder groups 
B) a global approach to management 
C) communicating across cultures 
D) working to avoid misunderstandings 
A) heterogeneity in the employee,customer and management stakeholder groups 
B) a global approach to management 
C) communicating across cultures 
D) working to avoid misunderstandings

Question 16

Employees need to avoid prejudice and discrimination at work because

Accepted Answer

A) it is illegal 
B) organisations are increasingly global in their operations 
C) it is difficult to build positive relationships and collaborate if this exists 
D) all of the above 
A) it is illegal 
B) organisations are increasingly global in their operations 
C) it is difficult to build positive relationships and collaborate if this exists 
D) all of the above

Question 17

Senders and receivers are able to communicate more effectively in terms of different cultural diversities by

Accepted Answer

A) understanding different rules for the use of humour,irony and courtesy 
B) perceiving the intended message 
C) understanding their own cultural filter and accepting other cultural filters 
D) identifying dimensions in the context 
A) understanding different rules for the use of humour,irony and courtesy 
B) perceiving the intended message 
C) understanding their own cultural filter and accepting other cultural filters 
D) identifying dimensions in the context

Question 18

Illegal and unethical behaviour are the same and have the same ramifications for an organisation.

Accepted Answer

A) True 
 B)False

Question 19

Discuss the following statement and provide supporting reasons or evidence for your main ideas: "Something other than the intended message is received because noise or interference interrupts the intended message."

Accepted Answer

The answer of Discuss the following statement and provide supporting...

Question 20

One of the biggest emerging challenges for local,national and global business is the need to look after the interests of business owners.

Accepted Answer

A) True 
 B)False

Exam 1: Communication Foundations

Changes in technology and legislation

According to Lehman and Dufrence 2011,the purpose of ethics is to

Social network services are primarily web-based and offer various ways for users to interact: discussion groups,messaging,chat rooms,email,videos,blogging and file sharing.

Social media services are generally only available through the internet.

Encoding the message when communicating is initially done by

Diagonal channels of communication are normally used for day-to-day reporting to one's supervisor.

Within an organisation,messages are sent and received

The primary difference between the transmission and circular models of communication is

Communication is generally defined as

Employers expect their employees to communicate in

Ethical constraints affect the way we think about what is wrong and the way business is conducted.

The purpose of an audience-centred approach is to provide ideas and give feedback to enhance understanding.

Effective business communication bridges the different perspectives of individuals

Communication is best defined as human experiences transmitted by the spoken word via a channel.

Workplace diversity in an organisational setting is best defined as

Employees need to avoid prejudice and discrimination at work because

Senders and receivers are able to communicate more effectively in terms of different cultural diversities by

Illegal and unethical behaviour are the same and have the same ramifications for an organisation.

Discuss the following statement and provide supporting reasons or evidence for your main ideas: "Something other than the intended message is received because noise or interference interrupts the intended message."

One of the biggest emerging challenges for local,national and global business is the need to look after the interests of business owners.

Social Media

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Service

Public Relations

Knowledge Management and Decision Making

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking,Argument,logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking in the Professions

Writing for the Professions

Writing Correspondence,Emails and Short Reports

Writing Long Reports

Writing for the Web

Writing Reflective Journals

Academic Writing

The Job Search, Résumés and Interviews

Filters