Exam 9: Process Improvement and Six Sigma

The term six sigma is based on a statistical measure that equates to 4.3 or fewer errors or defects per million opportunities.

Many organizations use the Deming cycle as the basis for their organizational performance improvement activities.

Six Sigma is owned by business leader champions.

Data such as production volume,cost,and customer satisfaction indexes are often plotted on a _____,which displays the data over time.

The cause-and-effect diagrams are constructed in a brainstorming type of atmosphere.

Both Six Sigma and lean approaches are driven by customer requirements,focus on real dollar savings,have the ability to make significant financial impacts on the organization,and can easily be used in non-manufacturing environments.

Which stage of the PDSA cycle consists of studying the current situation,understanding customer expectations,gathering data,and testing theories of causes?

List some of the contrasting features between total quality management (TQM) and six sigma.

In the context of Six Sigma teams,who among the following are fully-trained Six Sigma experts with extensive technical training who perform much of the technical analysis required in Six Sigma projects,usually on a full-time basis?

In which of the following stages of the FADE approach,the solution is implemented and a monitoring plan is established?

Which of the following categories of problems is characterized by unsatisfactory performance that causes dissatisfaction from the standpoint of noncustomer stakeholders,such as managers of financial or supply chain functions?

Projects are the vehicles that are used to organize and to implement Six Sigma.

The "do" stage in the PDSA cycle involves identifying problems.

In a bottom-up approach to Six Sigma projects,_____ choose the projects that are well-suited to the capabilities of teams.

List the errors which were well documented and those which were known to be a significant source of error at Froedtert Hospital in Milwaukee,Wisconsin.

With respect to 5S,which of the following Japanese terms refer to formalizing procedures and practices to create consistency and ensure that all steps are performed correctly?

One useful quality control tool to help identify the most important issue among a mess of symptoms is _____.

Which of the following activities in the order fulfillment process was identified as the largest contributor to order processing delays,when the average times of these activities were analyzed with the Pareto diagram?

What is the Six Sigma quality level when the process standard deviation is 1σ and the tolerance range is 10 σ?

The bottom-up way to generate six sigma projects is generally tied to business strategy and is aligned with customer needs.