Question 1

Supply chains help organizations to create a competitive advantage in _____.

Accepted Answer

A) workforce engagement 
B) process mapping 
C) flexibility 
D) benchmarking 
A) workforce engagement 
B) process mapping 
C) flexibility 
D) benchmarking C

Question 2

The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets,strategies,and implementation is known as _____.

Accepted Answer

A) total quality management 
B) process mapping 
C) benchmarking 
D) reengineering 
A) total quality management 
B) process mapping 
C) benchmarking 
D) reengineering C

Question 3

What is a supplier certification process? What is the purpose of this process?

Accepted Answer

A supplier certification process help organizations to manage their supply chain.These processes are designed to rate and certify suppliers who provide quality materials in a cost-effective and timely manner.
Supplier certification helps companies to avoid routine testing on each lot of the stock received from a certified supplier.Certification also provides recognition for high-quality suppliers,which motivates them to improve continuously and attract more business.

Question 4

Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process.

Accepted Answer

A) True 
 B)False

Question 5

A(n) _____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.

Accepted Answer

A) Likert's scale 
B) flowchart 
C) quality manual 
D) affinity diagram 
A) Likert's scale 
B) flowchart 
C) quality manual 
D) affinity diagram

Question 6

Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

Accepted Answer

A) True 
 B)False

Question 7

How are team members empowered at K&N?

Accepted Answer

Each operation is designed so the team m

Question 8

Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems.

Accepted Answer

A) True 
 B)False

Question 9

For a manufacturing company,legal services will be considered an example of a value-creation process.

Accepted Answer

A) True 
 B)False

Question 10

Reduction in cycle time of a process leads to improvement in quality of products as it reduces the potential for mistakes and errors.

Accepted Answer

A) True 
 B)False

Question 11

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

Accepted Answer

A) improve the efficiency and timing of their service. 
B) improve the reliability of their service. 
C) provide a friendly and personable environment to their customers. 
D) minimize variations in their service standards. 
A) improve the efficiency and timing of their service. 
B) improve the reliability of their service. 
C) provide a friendly and personable environment to their customers. 
D) minimize variations in their service standards.

Question 12

Differentiate between value-creation processes and support processes.

Accepted Answer

Value-creation processes are those most

Question 13

Control in manufacturing starts with purchasing and receiving processes.

Accepted Answer

A) True 
 B)False

Question 14

Value-creation services that take the form of "projects":

Accepted Answer

A) are typically completed by individuals rather than by groups. 
B) do not add value directly to the product or service. 
C) tend to deliver unique products that are tailored to the specific needs of an individual customer. 
D) are generally completed by a single department and they do not cut across organizational boundaries. 
A) are typically completed by individuals rather than by groups. 
B) do not add value directly to the product or service. 
C) tend to deliver unique products that are tailored to the specific needs of an individual customer. 
D) are generally completed by a single department and they do not cut across organizational boundaries.

Question 15

Flowcharts enable management to study and analyze processes prior to implementation.

Accepted Answer

A) True 
 B)False

Question 16

The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied.

Accepted Answer

A) True 
 B)False

Question 17

Projects generally cut across organizational boundaries and require the coordination of many different departments and functions.

Accepted Answer

A) True 
 B)False

Question 18

In K&N's process management framework,which of the following is considered during process control and improvement?

Accepted Answer

A) Equipment needs 
B) Training team members 
C) Operating procedures 
D) Design of workstations 
A) Equipment needs 
B) Training team members 
C) Operating procedures 
D) Design of workstations

Question 19

Value-creation process requirements are driven by internal customer needs.

Accepted Answer

A) True 
 B)False

Question 20

What is K&N's terminology for its employees?

Accepted Answer

A) Grand-aides 
B) Representative members 
C) Friendly team members 
D) Group partners 
A) Grand-aides 
B) Representative members 
C) Friendly team members 
D) Group partners

Supply chains help organizations to create a competitive advantage in _____.

The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets,strategies,and implementation is known as _____.

What is a supplier certification process? What is the purpose of this process?

Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process.

A(n) _____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.

Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

How are team members empowered at K&N?

Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems.

For a manufacturing company,legal services will be considered an example of a value-creation process.

Reduction in cycle time of a process leads to improvement in quality of products as it reduces the potential for mistakes and errors.

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

Differentiate between value-creation processes and support processes.

Control in manufacturing starts with purchasing and receiving processes.

Value-creation services that take the form of "projects":

Flowcharts enable management to study and analyze processes prior to implementation.

The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied.

Projects generally cut across organizational boundaries and require the coordination of many different departments and functions.

In K&N's process management framework,which of the following is considered during process control and improvement?

Value-creation process requirements are driven by internal customer needs.

What is K&N's terminology for its employees?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 5: Process Focus

Supply chains help organizations to create a competitive advantage in _____.

The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets,strategies,and implementation is known as _____.

What is a supplier certification process? What is the purpose of this process?

Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process.

A(n) _____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance.

Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

How are team members empowered at K&N?

Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems.

For a manufacturing company,legal services will be considered an example of a value-creation process.

Reduction in cycle time of a process leads to improvement in quality of products as it reduces the potential for mistakes and errors.

The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to:

Differentiate between value-creation processes and support processes.

Control in manufacturing starts with purchasing and receiving processes.

Value-creation services that take the form of "projects":

Flowcharts enable management to study and analyze processes prior to implementation.

The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied.

Projects generally cut across organizational boundaries and require the coordination of many different departments and functions.

In K&N's process management framework,which of the following is considered during process control and improvement?

Value-creation process requirements are driven by internal customer needs.

What is K&N's terminology for its employees?

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters