Question 1

The inspection and testing function in a manufacturing system contributes to the quality of the product by:

Accepted Answer

A) gathering information that can be used to improve the quality of the products. 
B) selecting quality-conscious suppliers and ensuring that purchase orders clearly define the quality requirements specified by product design and engineering. 
C) designing and maintaining the tools used in manufacturing of products. 
D) selecting appropriate technologies,equipment,and work methods for producing quality products. 
A) gathering information that can be used to improve the quality of the products. 
B) selecting quality-conscious suppliers and ensuring that purchase orders clearly define the quality requirements specified by product design and engineering. 
C) designing and maintaining the tools used in manufacturing of products. 
D) selecting appropriate technologies,equipment,and work methods for producing quality products. A

Question 2

Which of the following is true of the transcendent or judgmental perspective of quality?

Accepted Answer

A) It is of little practical value to the managers,as standards of excellence vary considerably among individuals. 
B) It provides a precise and universally acceptable definition for quality. 
C) It defines quality on the basis of the relationship of product benefits to price. 
D) It provides a means by which quality can be measured or assessed as a basis for practical business decisions. 
A) It is of little practical value to the managers,as standards of excellence vary considerably among individuals. 
B) It provides a precise and universally acceptable definition for quality. 
C) It defines quality on the basis of the relationship of product benefits to price. 
D) It provides a means by which quality can be measured or assessed as a basis for practical business decisions. A

Question 3

The marketing and sales department in an organization contributes to the quality of the product by:

Accepted Answer

A) bringing together technical staffs from both the buyer's and suppliers' companies to design products and solve technical problems. 
B) designing and maintaining the tools used in manufacturing and inspection of goods. 
C) learning the products and product features that consumers want and knowing the prices that consumers are willing to pay for them. 
D) ensuring that the items delivered by the suppliers are of the quality specified by the purchase contract. 
A) bringing together technical staffs from both the buyer's and suppliers' companies to design products and solve technical problems. 
B) designing and maintaining the tools used in manufacturing and inspection of goods. 
C) learning the products and product features that consumers want and knowing the prices that consumers are willing to pay for them. 
D) ensuring that the items delivered by the suppliers are of the quality specified by the purchase contract. C

Question 4

The quality assurance function helps to achieve quality by:

Accepted Answer

A) ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries. 
B) ensuring that the firm complies with laws and regulations regarding such things as product labeling,packaging,safety,and transportation. 
C) providing special statistical studies and analyses to the manufacturing or business support functions. 
D) authorizing sufficient budgeting for equipment,training,and other means of assuring quality. 
A) ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries. 
B) ensuring that the firm complies with laws and regulations regarding such things as product labeling,packaging,safety,and transportation. 
C) providing special statistical studies and analyses to the manufacturing or business support functions. 
D) authorizing sufficient budgeting for equipment,training,and other means of assuring quality.

Question 5

Which of the following is true of quality management during the age of craftsmanship that existed before the advent of industrial revolution?

Accepted Answer

A) Inspection was the primary means of quality control. 
B) Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output. 
C) Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products. 
D) Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them. 
A) Inspection was the primary means of quality control. 
B) Various statistical methods and control charts were being used to identify quality problems in production processes and to ensure consistency of output. 
C) Ensuring quality of the products was the responsibility of the quality departments and not the workers who were directly involved in creating the products. 
D) Quality assurance was informal and efforts were made to ensure that quality was built into products by the people who produced them.

Question 6

The quality assurance team in a firm is solely responsible for ensuring that the products produced meet the required quality specifications.

Accepted Answer

A) True 
 B)False

Question 7

Explain the role of information technology in service industries.

Accepted Answer

Many service industries exploit informat

Question 8

What were the four goals that Leadership Through Quality process was directed at achieving in all Xerox activities?

Accepted Answer

Leadership Through Quality was directed

Question 9

Who among the following in an organization are responsible for selecting appropriate technologies,equipment,and work methods for producing quality products?

Accepted Answer

A) Production workers 
B) Salespeople 
C) Industrial engineers 
D) Tool engineers 
A) Production workers 
B) Salespeople 
C) Industrial engineers 
D) Tool engineers

Question 10

Which of the following perspectives of quality is meaningful for production workers who are responsible for guaranteeing that design specifications are met during production?

Accepted Answer

A) User perspective 
B) Customer perspective 
C) Product perspective 
D) Manufacturing perspective 
A) User perspective 
B) Customer perspective 
C) Product perspective 
D) Manufacturing perspective

Question 11

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

Accepted Answer

A) True 
 B)False

Question 12

High quality of products is an important source of competitive advantage for organizations.

Accepted Answer

A) True 
 B)False

Question 13

Improved conformance in production or service delivery tends to increase profitability as:

Accepted Answer

A) it helps in differentiating the product from its competitors and improves the perceived value of the product. 
B) it ensures that the services are performed according to the convenience of the customer. 
C) it leads to lower costs through savings in rework,scrap,resolution of errors,and warranty expenses. 
D) it leads to improved employee motivation. 
A) it helps in differentiating the product from its competitors and improves the perceived value of the product. 
B) it ensures that the services are performed according to the convenience of the customer. 
C) it leads to lower costs through savings in rework,scrap,resolution of errors,and warranty expenses. 
D) it leads to improved employee motivation.

Question 14

Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

Accepted Answer

A) True 
 B)False

Question 15

The user perspective of quality judges a product based on how well the product performs its intended function.

Accepted Answer

A) True 
 B)False

Question 16

The transcendent definition of quality provides a means by which quality can be measured or assessed as a basis for practical business decisions.

Accepted Answer

A) True 
 B)False

Question 17

If quality is built into the product properly,inspection should be unnecessary except for auditing purposes and functional testing.

Accepted Answer

A) True 
 B)False

Question 18

Customers evaluate a service primarily by the:

Accepted Answer

A) speed of the service. 
B) accuracy of the service. 
C) quality of the human contact. 
D) degree of customization offered by the service. 
A) speed of the service. 
B) accuracy of the service. 
C) quality of the human contact. 
D) degree of customization offered by the service.

Question 19

Manufacturing is generally more labor intensive compared to services.

Accepted Answer

A) True 
 B)False

Question 20

The book "Quality Is Free" is written by _____.

Accepted Answer

A) Philip Crosby 
B) Edwards Deming 
C) Malcolm Baldrige 
D) Joseph Juran 
A) Philip Crosby 
B) Edwards Deming 
C) Malcolm Baldrige 
D) Joseph Juran

The inspection and testing function in a manufacturing system contributes to the quality of the product by:

Which of the following is true of the transcendent or judgmental perspective of quality?

The marketing and sales department in an organization contributes to the quality of the product by:

The quality assurance function helps to achieve quality by:

Which of the following is true of quality management during the age of craftsmanship that existed before the advent of industrial revolution?

The quality assurance team in a firm is solely responsible for ensuring that the products produced meet the required quality specifications.

Explain the role of information technology in service industries.

What were the four goals that Leadership Through Quality process was directed at achieving in all Xerox activities?

Who among the following in an organization are responsible for selecting appropriate technologies,equipment,and work methods for producing quality products?

Which of the following perspectives of quality is meaningful for production workers who are responsible for guaranteeing that design specifications are met during production?

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

High quality of products is an important source of competitive advantage for organizations.

Improved conformance in production or service delivery tends to increase profitability as:

Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

The user perspective of quality judges a product based on how well the product performs its intended function.

The transcendent definition of quality provides a means by which quality can be measured or assessed as a basis for practical business decisions.

If quality is built into the product properly,inspection should be unnecessary except for auditing purposes and functional testing.

Customers evaluate a service primarily by the:

Manufacturing is generally more labor intensive compared to services.

The book "Quality Is Free" is written by _____.

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters

Exam 1: Introduction to Quality

The inspection and testing function in a manufacturing system contributes to the quality of the product by:

Which of the following is true of the transcendent or judgmental perspective of quality?

The marketing and sales department in an organization contributes to the quality of the product by:

The quality assurance function helps to achieve quality by:

Which of the following is true of quality management during the age of craftsmanship that existed before the advent of industrial revolution?

The quality assurance team in a firm is solely responsible for ensuring that the products produced meet the required quality specifications.

Explain the role of information technology in service industries.

What were the four goals that Leadership Through Quality process was directed at achieving in all Xerox activities?

Who among the following in an organization are responsible for selecting appropriate technologies,equipment,and work methods for producing quality products?

Which of the following perspectives of quality is meaningful for production workers who are responsible for guaranteeing that design specifications are met during production?

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

High quality of products is an important source of competitive advantage for organizations.

Improved conformance in production or service delivery tends to increase profitability as:

Today,organizations are asking employees to take more responsibility for acting as the point of contact between the organization and the customer.

The user perspective of quality judges a product based on how well the product performs its intended function.

The transcendent definition of quality provides a means by which quality can be measured or assessed as a basis for practical business decisions.

If quality is built into the product properly,inspection should be unnecessary except for auditing purposes and functional testing.

Customers evaluate a service primarily by the:

Manufacturing is generally more labor intensive compared to services.

The book "Quality Is Free" is written by _____.

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Building and Sustaining Quality and Performance Excellence

Filters