Question 1

Discuss the ABM Master Six Sigma certification offered by Honeywell International to its employees.

Accepted Answer

An ABM Master certification is given to a person who has the skills of an expert plus the ability to develop and deliver ABM learning courses.Certification typically takes one year and involves demonstrating the use of ABM data for multiple purposes with repeatable and sustainable results.ABM Masters are proficient in the use of advanced cost management tools and have the ability to tailor cost data and analysis to a business's vision and strategy.

Question 2

Small organizations and nonprofits have generally been quick to adopt quality initiatives.

Accepted Answer

A) True 
 B)False  False

Question 3

With respect to the six stages of a quality life cycle,in which of the following stages has the quality initiative had a limited impact,is failing,and is awaiting termination?

Accepted Answer

A) Stagnation 
B) Maturation 
C) Decline 
D) Adoption 
A) Stagnation 
B) Maturation 
C) Decline 
D) Adoption C

Question 4

According to the observations of A.V.Feigenbaum and Donald S.Feigenbaum,quality has become one of the twentieth century's most important management ideas.

Accepted Answer

A) True 
 B)False

Question 5

With respect to American Express's change process,which of the following steps answer the question "What will the change look like?"

Accepted Answer

A) Driving Commitment 
B) Creating a vision 
C) Sustaining momentum 
D) Accelerating the transition 
A) Driving Commitment 
B) Creating a vision 
C) Sustaining momentum 
D) Accelerating the transition

Question 6

With respect to American Express's change process,which of the following steps answer the question "What have we learned and how can we leverage it?"

Accepted Answer

A) Sustaining momentum 
B) Driving commitment 
C) Creating a vision 
D) Accelerating the transition 
A) Sustaining momentum 
B) Driving commitment 
C) Creating a vision 
D) Accelerating the transition

Question 7

Describe the characteristics of Six Sigma plus.

Accepted Answer

Six Sigma Plus combines the characterist

Question 8

_____ refers to the harmonization of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

Accepted Answer

A) Integration 
B) Interlinking 
C) Perseverance 
D) Accountability 
A) Integration 
B) Interlinking 
C) Perseverance 
D) Accountability

Question 9

Describe the qualifications required for an employee at Honeywell International to get a Master Black Belt Six Sigma certification.

Accepted Answer

A Master Black Belt must be a Six Sigma

Question 10

_____ refers to consistency of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

Accepted Answer

A) Creativity 
B) Alignment 
C) Sustainability 
D) Perseverance 
A) Creativity 
B) Alignment 
C) Sustainability 
D) Perseverance

Question 11

A $50 million information system has been upgraded by a healthcare organization as they discovered weaknesses in the organization's ability to collect and analyze information.This is an example of a _____ change within the organization.

Accepted Answer

A) policy 
B) strategic 
C) process 
D) tactical 
A) policy 
B) strategic 
C) process 
D) tactical

Question 12

With respect to American Express's change process,which of the following steps answer the question "Why are we doing this?"

Accepted Answer

A) Scoping the change 
B) Driving commitment 
C) Creating a vision 
D) Sustaining momentum 
A) Scoping the change 
B) Driving commitment 
C) Creating a vision 
D) Sustaining momentum

Question 13

Summarize a culture of performance excellence within an organization.

Accepted Answer

A culture of performance excellence can

Question 14

An example of a dysfunctional culture is a high-tech company that stresses on teamwork while innovation depends on individuality.

Accepted Answer

A) True 
 B)False

Question 15

_____ is the basis for Deming's plan-do-study-act cycle.

Accepted Answer

A) Incremental gains 
B) Experimentation 
C) Stagnation 
D) Slow pace of change 
A) Incremental gains 
B) Experimentation 
C) Stagnation 
D) Slow pace of change

Question 16

Which of the following is true about the stage 2 of the Baldrige roadmap to performance excellence?

Accepted Answer

A) At this stage projects succeed often enough for most of the organizations,but the overall culture does not change and system-wide performance excellence is elusive. 
B) At this stage approaches of leadership,such as values deployment and culture building,begin to link and align with the operational processes of the organization. 
C) At this stage organizations opt to wait for mandates and regulations,and they implement change when required to maintain compliance. 
D) At this stage senior leaders begin to experience traction on their organizational transformation strategies. 
A) At this stage projects succeed often enough for most of the organizations,but the overall culture does not change and system-wide performance excellence is elusive. 
B) At this stage approaches of leadership,such as values deployment and culture building,begin to link and align with the operational processes of the organization. 
C) At this stage organizations opt to wait for mandates and regulations,and they implement change when required to maintain compliance. 
D) At this stage senior leaders begin to experience traction on their organizational transformation strategies.

Question 17

With respect to the six stages of a quality life cycle,in which of the following stages is a new quality initiative used in conjunction with an existing one to give rise to new energy and impact?

Accepted Answer

A) Stagnation 
B) Adoption 
C) Maturation 
D) Regeneration 
A) Stagnation 
B) Adoption 
C) Maturation 
D) Regeneration

Question 18

As performance excellence practices are used routinely within an organization,its people learn to believe in the underlying principles of total quality,and cultural changes can occur.

Accepted Answer

A) True 
 B)False

Question 19

An accumulation of continuously improving process changes always leads to a positive and sustainable culture change.

Accepted Answer

A) True 
 B)False

Question 20

The Six Sigma certification given to a Honeywell International employee with working knowledge of Six Sigma Plus methodology and tools,who has completed four weeks of lean training and one or more projects that have demonstrated significant,auditable business results and the appropriate application of Six Sigma Plus lean tools is:

Accepted Answer

A) TPM expert. 
B) lean expert. 
C) green belt. 
D) lean master. 
A) TPM expert. 
B) lean expert. 
C) green belt. 
D) lean master.

Discuss the ABM Master Six Sigma certification offered by Honeywell International to its employees.

Small organizations and nonprofits have generally been quick to adopt quality initiatives.

With respect to the six stages of a quality life cycle,in which of the following stages has the quality initiative had a limited impact,is failing,and is awaiting termination?

According to the observations of A.V.Feigenbaum and Donald S.Feigenbaum,quality has become one of the twentieth century's most important management ideas.

With respect to American Express's change process,which of the following steps answer the question "What will the change look like?"

With respect to American Express's change process,which of the following steps answer the question "What have we learned and how can we leverage it?"

Describe the characteristics of Six Sigma plus.

_____ refers to the harmonization of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

Describe the qualifications required for an employee at Honeywell International to get a Master Black Belt Six Sigma certification.

_____ refers to consistency of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

A $50 million information system has been upgraded by a healthcare organization as they discovered weaknesses in the organization's ability to collect and analyze information.This is an example of a _____ change within the organization.

With respect to American Express's change process,which of the following steps answer the question "Why are we doing this?"

Summarize a culture of performance excellence within an organization.

An example of a dysfunctional culture is a high-tech company that stresses on teamwork while innovation depends on individuality.

_____ is the basis for Deming's plan-do-study-act cycle.

Which of the following is true about the stage 2 of the Baldrige roadmap to performance excellence?

With respect to the six stages of a quality life cycle,in which of the following stages is a new quality initiative used in conjunction with an existing one to give rise to new energy and impact?

As performance excellence practices are used routinely within an organization,its people learn to believe in the underlying principles of total quality,and cultural changes can occur.

An accumulation of continuously improving process changes always leads to a positive and sustainable culture change.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Filters

Exam 14: Building and Sustaining Quality and Performance Excellence

Discuss the ABM Master Six Sigma certification offered by Honeywell International to its employees.

Small organizations and nonprofits have generally been quick to adopt quality initiatives.

With respect to the six stages of a quality life cycle,in which of the following stages has the quality initiative had a limited impact,is failing,and is awaiting termination?

According to the observations of A.V.Feigenbaum and Donald S.Feigenbaum,quality has become one of the twentieth century's most important management ideas.

With respect to American Express's change process,which of the following steps answer the question "What will the change look like?"

With respect to American Express's change process,which of the following steps answer the question "What have we learned and how can we leverage it?"

Describe the characteristics of Six Sigma plus.

_____ refers to the harmonization of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

Describe the qualifications required for an employee at Honeywell International to get a Master Black Belt Six Sigma certification.

_____ refers to consistency of plans,processes,information,resource decisions,actions,results,and analyses to support key organization-wide goals.

A $50 million information system has been upgraded by a healthcare organization as they discovered weaknesses in the organization's ability to collect and analyze information.This is an example of a _____ change within the organization.

With respect to American Express's change process,which of the following steps answer the question "Why are we doing this?"

Summarize a culture of performance excellence within an organization.

An example of a dysfunctional culture is a high-tech company that stresses on teamwork while innovation depends on individuality.

_____ is the basis for Deming's plan-do-study-act cycle.

Which of the following is true about the stage 2 of the Baldrige roadmap to performance excellence?

With respect to the six stages of a quality life cycle,in which of the following stages is a new quality initiative used in conjunction with an existing one to give rise to new energy and impact?

As performance excellence practices are used routinely within an organization,its people learn to believe in the underlying principles of total quality,and cultural changes can occur.

An accumulation of continuously improving process changes always leads to a positive and sustainable culture change.

Introduction to Quality

Foundations of Quality Management

Customer Focus

Workforce Focus

Process Focus

Statistical Methods in Quality Management

Design for Quality and Product Excellence

Measuring and Controlling Quality

Process Improvement and Six Sigma

The Baldrige Framework for Performance Excellence

Strategy and Performance Excellence

Measurement and Knowledge Management for Performance Excellence

Leadership for Performance Excellence

Filters