Exam 4: Decisions and Processes

The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

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(True/False)

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Question 1

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What type of view allows managers to understand the impact business processes have across the entire organisation,so that both can be improved?

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(Multiple Choice)

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Question 2

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Differentiate among streamlining,bottlenecks,and redundancy.

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(Essay)

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Question 3

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Streamlining improves business process efficiencies by simplifying or eliminating unnecessary steps.Bottlenecks occur when resources reach full capacity and cannot handle any additional demands;they limit throughput and impede operations.A computer working at its maximum capacity will be unable to handle increased demand and will become a bottleneck in the process.Redundancy occurs when a task or activity is unnecessarily repeated;for example,if both the sales department and the accounting department check customer credit.

What is the primary goal of using As-Is and To-Be process models?

(Multiple Choice)

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Question 4

What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?

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Question 5

Which of the categories of artificial intelligence (AI) below is used extensively in the finance industry to identify potentially fraudulent customer credit card transactions?

(Multiple Choice)

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Question 6

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

(Multiple Choice)

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Question 7

What type of management can encourage systems thinking throughout the organisation?

(Multiple Choice)

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Question 8

The local florist in town is Cheryl Steffan who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?

(Multiple Choice)

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Question 9

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analysing sales data to help him manage his team.Today Jerry is analysing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyse his department's success?

(Multiple Choice)

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Question 10

What is the primary goal of the As-Is process model?

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Question 11

What would a company like eBay or Amazon be constantly benchmarking?

(Multiple Choice)

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Question 12

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

(Multiple Choice)

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Question 13

Define critical success factors (CSFs) and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

(Essay)

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Question 14

The primary goal of an As-Is process model is to simplify,eliminate and improve the To-Be processes.

(True/False)

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Question 15

Provide examples of the types of decisions made at the operational,managerial and strategic levels including whether the decision is structured or otherwise.

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Question 16

Alternative business processes should be adaptable or flexible and support change as customers,market forces and technology shift.

(True/False)

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Question 17

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

(Multiple Choice)

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Question 18

What is slice-and-dice capability?

(Multiple Choice)

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Question 19

Which of the processes below attempts to understand and measure the current process and make improvements?

(Multiple Choice)

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Question 20

Showing 1 - 20 of 80

The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

What type of view allows managers to understand the impact business processes have across the entire organisation,so that both can be improved?

Differentiate among streamlining,bottlenecks,and redundancy.

What is the primary goal of using As-Is and To-Be process models?

What is the process of learning from ecosystems and adapting their characteristics to human and organisation situations?

Which of the categories of artificial intelligence (AI) below is used extensively in the finance industry to identify potentially fraudulent customer credit card transactions?

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

What type of management can encourage systems thinking throughout the organisation?

What is the primary goal of the As-Is process model?

What would a company like eBay or Amazon be constantly benchmarking?

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?

Define critical success factors (CSFs) and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.

The primary goal of an As-Is process model is to simplify,eliminate and improve the To-Be processes.

Provide examples of the types of decisions made at the operational,managerial and strategic levels including whether the decision is structured or otherwise.

Alternative business processes should be adaptable or flexible and support change as customers,market forces and technology shift.

As a manager for your company,some of your responsibilities include measuring metrics and overseeing company strategies.You observe some critical success factors and see large increases in productivity.What would you suspect would be the primary reason for the large increases in productivity?

What is slice-and-dice capability?

Which of the processes below attempts to understand and measure the current process and make improvements?

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