Question 1

At the managerial level,which organisational abilities must employees continuously evaluate?

Accepted Answer

A) Identifying change 
B) Adapting to change 
C) Leveraging change 
D) All the answers are correct 
A) Identifying change 
B) Adapting to change 
C) Leveraging change 
D) All the answers are correct

Question 2

What is consolidation?

Accepted Answer

A) It involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) The ability to look at information from different perspectives 
C) It enables users to get details, and details of details, of information 
D) It finds the inputs necessary to achieve a goal such as a desired level of output 
A) It involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) The ability to look at information from different perspectives 
C) It enables users to get details, and details of details, of information 
D) It finds the inputs necessary to achieve a goal such as a desired level of output

Question 3

Which of the following should a business follow for success?

Accepted Answer

A) MIS choices should drive business processes 
B) Business processes should drive MIS choices 
C) MIS choices should drive business strategies and goals 
D) All the answers are correct, depending on the industry 
A) MIS choices should drive business processes 
B) Business processes should drive MIS choices 
C) MIS choices should drive business strategies and goals 
D) All the answers are correct, depending on the industry

Question 4

Redundancy occurs when a task or activity is never repeated.

Accepted Answer

A) True 
 B)False

Question 5

Which of the below is an example of a critical success factor?

Accepted Answer

A) Increase customer satisfaction 
B) Number of new customers 
C) Number of new products 
D) Percentage of employee turnover 
A) Increase customer satisfaction 
B) Number of new customers 
C) Number of new products 
D) Percentage of employee turnover

Question 6

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Accepted Answer

A) True 
 B)False

Question 7

Business processes should never drive MIS choices and should be based on business strategies and goals.

Accepted Answer

A) True 
 B)False

Question 8

Business process modelling usually begins with a functional process representation of what?

Accepted Answer

A) The business problem 
B) The business function 
C) The process function 
D) The process problem 
A) The business problem 
B) The business function 
C) The process function 
D) The process problem

Question 9

What is drill-down capability?

Accepted Answer

A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) The ability to look at information from different perspectives 
C) Enables users to get details, and details of details, of information 
D) Finds the inputs necessary to achieve a goal such as a desired level of output 
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information 
B) The ability to look at information from different perspectives 
C) Enables users to get details, and details of details, of information 
D) Finds the inputs necessary to achieve a goal such as a desired level of output

Question 10

At the strategic decision-making level,employees develop,control and maintain core business activities.

Accepted Answer

A) True 
 B)False

Question 11

Drew Savage is an MIS manager for an international consulting firm.Drew travels to different European countries where he implements news response tracking systems.Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station,as well as the speed and accuracy of content posted on numerous websites and social media sites.What type of metrics is Drew using to measure his system?

Accepted Answer

A) Customer satisfaction metrics 
B) Efficiency metrics 
C) Effectiveness metrics 
D) Benchmarking metrics 
A) Customer satisfaction metrics 
B) Efficiency metrics 
C) Effectiveness metrics 
D) Benchmarking metrics

Question 12

What do Executive information systems use to quickly deliver specific key information to top managers without them having to interact deeply with the system?

Accepted Answer

A) Interactability 
B) Virtualisation 
C) Visualisation 
D) None of these, it varies from organisation to organisation 
A) Interactability 
B) Virtualisation 
C) Visualisation 
D) None of these, it varies from organisation to organisation

Question 13

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Accepted Answer

A) True 
 B)False

Question 14

Organisations face decision-making environments for all types of problems that require optimisation techniques.Under which circumstances might a manager use optimisation techniques?

Accepted Answer

A) To help them decide which combination of projects a firm should invest in 
B) To help in investment trading decisions 
C) To determine the optimal configuration of fibre-optic cable in a network that may include many thousands of connection points 
D) All of the above are appropriate environments for use of optimisation techniques
Organisations face decision-making environments for all types of problems that require optimisation techniques, such as the following.
• Business executives use genetic algorithms to help them decide which combination of projects a firm should invest in, taking complicated tax considerations into account.
• Investment companies use genetic algorithms to help in trading decisions. 
A) To help them decide which combination of projects a firm should invest in 
B) To help in investment trading decisions 
C) To determine the optimal configuration of fibre-optic cable in a network that may include many thousands of connection points 
D) All of the above are appropriate environments for use of optimisation techniques
Organisations face decision-making environments for all types of problems that require optimisation techniques, such as the following.
• Business executives use genetic algorithms to help them decide which combination of projects a firm should invest in, taking complicated tax considerations into account.
• Investment companies use genetic algorithms to help in trading decisions.

Question 15

What does BPR assume about the current process in the extreme?

Accepted Answer

A) Current process is irrelevant 
B) Current process is broken 
C) Current process must be overhauled from scratch 
D) All the answers are correct 
A) Current process is irrelevant 
B) Current process is broken 
C) Current process must be overhauled from scratch 
D) All the answers are correct

Question 16

Describe business process management and its value to an organisation.

Accepted Answer

Where business process re-engineering is

Question 17

Benchmarks are baseline values the system seeks to attain.

Accepted Answer

A) True 
 B)False

Question 18

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

Accepted Answer

A) Develop core business activities required to run the day-to-day operations 
B) Control core business activities required to run the day-to-day operations 
C) Maintain core business activities required to run the day-to-day operations 
D) All the answers are correct 
A) Develop core business activities required to run the day-to-day operations 
B) Control core business activities required to run the day-to-day operations 
C) Maintain core business activities required to run the day-to-day operations 
D) All the answers are correct

Question 19

What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?

Accepted Answer

A) Critical success factors 
B) Crucial success factors 
C) Key performance indicators 
D) Key performance factors 
A) Critical success factors 
B) Crucial success factors 
C) Key performance indicators 
D) Key performance factors

Question 20

CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Accepted Answer

A) CSFs are business strategy elements; whereas KPIs measure the progress of the CSFs 
B) CSFs build the business environment; whereas KPIs explain how to build the CSFs 
C) KPIs are used first; whereas CSFs are applied after 
D) KPIs promote employees on their performance; whereas CSFs demote employees based on their performance level 
A) CSFs are business strategy elements; whereas KPIs measure the progress of the CSFs 
B) CSFs build the business environment; whereas KPIs explain how to build the CSFs 
C) KPIs are used first; whereas CSFs are applied after 
D) KPIs promote employees on their performance; whereas CSFs demote employees based on their performance level

At the managerial level,which organisational abilities must employees continuously evaluate?

What is consolidation?

Which of the following should a business follow for success?

Redundancy occurs when a task or activity is never repeated.

Which of the below is an example of a critical success factor?

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Business processes should never drive MIS choices and should be based on business strategies and goals.

Business process modelling usually begins with a functional process representation of what?

What is drill-down capability?

At the strategic decision-making level,employees develop,control and maintain core business activities.

What do Executive information systems use to quickly deliver specific key information to top managers without them having to interact deeply with the system?

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Organisations face decision-making environments for all types of problems that require optimisation techniques.Under which circumstances might a manager use optimisation techniques?

What does BPR assume about the current process in the extreme?

Describe business process management and its value to an organisation.

Benchmarks are baseline values the system seeks to attain.

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?

CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Information Systems Are Business

Our Connected World

E-Business Mobile Business

Essentials of Information Systems

Systems Development and Project Management

Enterprise Architecture and Security

Data and Business Intelligence

Enterprise Information Systems: ERP and SCN

Enterprise Information Systems: CRM and Collaboration Systems

Ethics, Privacy, Social Media and Future Trends

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Exam 4: Decisions and Processes

At the managerial level,which organisational abilities must employees continuously evaluate?

What is consolidation?

Which of the following should a business follow for success?

Redundancy occurs when a task or activity is never repeated.

Which of the below is an example of a critical success factor?

Operational decisions or semi-structured decisions arise in situations where established processes offer potential solutions.

Business processes should never drive MIS choices and should be based on business strategies and goals.

Business process modelling usually begins with a functional process representation of what?

What is drill-down capability?

At the strategic decision-making level,employees develop,control and maintain core business activities.

What do Executive information systems use to quickly deliver specific key information to top managers without them having to interact deeply with the system?

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Organisations face decision-making environments for all types of problems that require optimisation techniques.Under which circumstances might a manager use optimisation techniques?

What does BPR assume about the current process in the extreme?

Describe business process management and its value to an organisation.

Benchmarks are baseline values the system seeks to attain.

Which of the below would you include as decisions and responsibilities typically found at the operational level of a company?

What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?

CSFs and KPIs are the two core metrics used within a business to track progress or success.What is the relationship between CSFs and KPIs?

Information Systems Are Business

Our Connected World

E-Business Mobile Business

Essentials of Information Systems

Systems Development and Project Management

Enterprise Architecture and Security

Data and Business Intelligence

Enterprise Information Systems: ERP and SCN

Enterprise Information Systems: CRM and Collaboration Systems

Ethics, Privacy, Social Media and Future Trends

Filters