Question 1

Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:

Accepted Answer

A) Wikis 
B) Business wikis 
C) File storage and sharing applications 
D) Knowledge management systems 
A) Wikis 
B) Business wikis 
C) File storage and sharing applications 
D) Knowledge management systems A

Question 2

Which of the following statement is correct?

Accepted Answer

A) The difference between shadowing and joint problem solving is that shadowing is more passive 
B) The difference between shadowing and joint problem solving is that shadowing is more active 
C) There is no difference between shadowing and joint problem solving 
D) Joint problem solving occurs when less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work 
A) The difference between shadowing and joint problem solving is that shadowing is more passive 
B) The difference between shadowing and joint problem solving is that shadowing is more active 
C) There is no difference between shadowing and joint problem solving 
D) Joint problem solving occurs when less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work A

Question 3

Which of the following statements is correct?

Accepted Answer

A) Groupware is software that supports team interaction and dynamics including calendaring, scheduling and video conferencing 
B) Database-based workflow systems store documents in multiple locations and automatically ask the team members to access the document and work on it simultaneously 
C) A workflow defines the inputs, outputs and resources required for a business process 
D) Workflow software helps automate a range of business tasks and it facilitates the manual routing of the right information to the right people at the right time 
A) Groupware is software that supports team interaction and dynamics including calendaring, scheduling and video conferencing 
B) Database-based workflow systems store documents in multiple locations and automatically ask the team members to access the document and work on it simultaneously 
C) A workflow defines the inputs, outputs and resources required for a business process 
D) Workflow software helps automate a range of business tasks and it facilitates the manual routing of the right information to the right people at the right time A

Question 4

What does the reporting phase of CRM do?

Accepted Answer

A) Reporting tracks employee information including payroll, benefits, compensation and performance assessment 
B) Reporting handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting and quality control 
C) Reporting helps organisations identify their customers across other applications 
D) None of the answers are correct 
A) Reporting tracks employee information including payroll, benefits, compensation and performance assessment 
B) Reporting handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting and quality control 
C) Reporting helps organisations identify their customers across other applications 
D) None of the answers are correct

Question 5

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Accepted Answer

A) Operational CRM 
B) Analytical CRM 
C) Collaborative CRM 
D) All of the answers are correct 
A) Operational CRM 
B) Analytical CRM 
C) Collaborative CRM 
D) All of the answers are correct

Question 6

Which of the following can be used to categorise knowledge management tools?

Accepted Answer

A) Discussion and chat technologies 
B) e-Learning applications and expertise tools 
C) Knowledge repositories (databases), and search and data mining tools 
D) Any of the answers can be used to classify knowledge management tools 
A) Discussion and chat technologies 
B) e-Learning applications and expertise tools 
C) Knowledge repositories (databases), and search and data mining tools 
D) Any of the answers can be used to classify knowledge management tools

Question 7

Though similar to document management,______ generally works with binary rather than text files,such as multimedia file types.________ places emphasis on allowing file manipulation and conversion,for example,converting GIF files to JPEG.

Accepted Answer

A) web content management, WCM 
B) digital asset management, DAM 
C) a document management system, A DMS 
D) a workflow management system, A WMS
Though similar to document management, DAM generally works with binary rather than text files, such as multimedia file types. DAM places emphasis on allowing file manipulation and conversion, for example, converting GIF files to JPEG. 
A) web content management, WCM 
B) digital asset management, DAM 
C) a document management system, A DMS 
D) a workflow management system, A WMS
Though similar to document management, DAM generally works with binary rather than text files, such as multimedia file types. DAM places emphasis on allowing file manipulation and conversion, for example, converting GIF files to JPEG.

Question 8

________________ is an organisation's key strength,a business function that it does better than any of its competitors.

Accepted Answer

A) Core competency 
B) Core competency strategy 
C) Information partnership 
D) Structured collaboration 
A) Core competency 
B) Core competency strategy 
C) Information partnership 
D) Structured collaboration

Question 9

A ___________________ facilitates the automation and management of business processes and control and movement of work through the business process.

Accepted Answer

A) workflow management system 
B) document management system 
C) web content management system 
D) digital asset management system 
A) workflow management system 
B) document management system 
C) web content management system 
D) digital asset management system

Question 10

What tasks do campaign management systems perform to guide users through marketing campaigns?

Accepted Answer

A) Planning 
B) Scheduling 
C) Segmentation 
D) All of the answers are correct 
A) Planning 
B) Scheduling 
C) Segmentation 
D) All of the answers are correct

Question 11

CRM moves far beyond technology by identifying customer needs and designing specific marketing campaigns tailored to each.How does this capability enable businesses to treat their customers?

Accepted Answer

A) As part of a family 
B) As individuals 
C) With respect 
D) All of the answers are correct 
A) As part of a family 
B) As individuals 
C) With respect 
D) All of the answers are correct

Question 12

The ________ ________ of an organisation is its key strength,a business function that it does better than any of its competitors.

Accepted Answer

The answer of The ________ ________ of an organisation is...

Question 13

CRM moves far beyond technology by identifying customer needs and designing specific marketing campaigns tailored to each.

Accepted Answer

A) True 
 B)False

Question 14

Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorising suppliers for different projects.What does supplier relationship management achieve?

Accepted Answer

A) Enhances supplier organisation communications 
B) Minimises supplier compensation 
C) Maximises supplier accountability 
D) Optimises supplier selection 
A) Enhances supplier organisation communications 
B) Minimises supplier compensation 
C) Maximises supplier accountability 
D) Optimises supplier selection

Question 15

________________ is a type of communication service that enables someone to create a kind of private chat room with another individual in order to communicate in real time over the Internet.

Accepted Answer

A) Wiki 
B) Instant messaging 
C) Web conferencing 
D) Knowledge management system 
A) Wiki 
B) Instant messaging 
C) Web conferencing 
D) Knowledge management system

Question 16

What does the predicting phase of CRM perform?

Accepted Answer

A) Predicting employee information including liabilities, for example, payroll, benefits and compensation 
B) Predicting helps organisations make predictions regarding customer behaviour 
C) Predicting augments accounting data and financial processes; for example, budgeting and asset management 
D) None of the answers are correct 
A) Predicting employee information including liabilities, for example, payroll, benefits and compensation 
B) Predicting helps organisations make predictions regarding customer behaviour 
C) Predicting augments accounting data and financial processes; for example, budgeting and asset management 
D) None of the answers are correct

Question 17

All of the following are advantages of groupware systems except:

Accepted Answer

A) Facilitating communication (faster, easier, clearer, more persuasive) 
B) Enabling telecommuting 
C) Increasing travel costs 
D) Facilitating group problem solving 
A) Facilitating communication (faster, easier, clearer, more persuasive) 
B) Enabling telecommuting 
C) Increasing travel costs 
D) Facilitating group problem solving

Question 18

_________________ is software that supports team interaction and dynamics including calendaring,scheduling and video conferencing.

Accepted Answer

A) Groupware 
B) Database-based workflow systems 
C) Document management systems 
D) Web content management systems 
A) Groupware 
B) Database-based workflow systems 
C) Document management systems 
D) Web content management systems

Question 19

What is groupware and what are its advantages?

Accepted Answer

Groupware is software that supports team

Question 20

________ ________ involves shared participation in business processes (such as workflows) in which knowledge is hard-coded as rules.

Accepted Answer

Structured

Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:

Which of the following statement is correct?

Which of the following statements is correct?

What does the reporting phase of CRM do?

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Which of the following can be used to categorise knowledge management tools?

Though similar to document management, generally works with binary rather than text files,such as multimedia file types.__ places emphasis on allowing file manipulation and conversion,for example,converting GIF files to JPEG.

________________ is an organisation's key strength,a business function that it does better than any of its competitors.

A ___________________ facilitates the automation and management of business processes and control and movement of work through the business process.

What tasks do campaign management systems perform to guide users through marketing campaigns?

CRM moves far beyond technology by identifying customer needs and designing specific marketing campaigns tailored to each.How does this capability enable businesses to treat their customers?

The of an organisation is its key strength,a business function that it does better than any of its competitors.

CRM moves far beyond technology by identifying customer needs and designing specific marketing campaigns tailored to each.

Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorising suppliers for different projects.What does supplier relationship management achieve?

________________ is a type of communication service that enables someone to create a kind of private chat room with another individual in order to communicate in real time over the Internet.

What does the predicting phase of CRM perform?

All of the following are advantages of groupware systems except:

_________________ is software that supports team interaction and dynamics including calendaring,scheduling and video conferencing.

What is groupware and what are its advantages?

involves shared participation in business processes (such as workflows) in which knowledge is hard-coded as rules.

Information Systems Are Business

Our Connected World

E-Business Mobile Business

Decisions and Processes

Essentials of Information Systems

Systems Development and Project Management

Enterprise Architecture and Security

Data and Business Intelligence

Enterprise Information Systems: ERP and SCN

Ethics, Privacy, Social Media and Future Trends

Filters

Exam 10: Enterprise Information Systems: CRM and Collaboration Systems

Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:

Which of the following statement is correct?

Which of the following statements is correct?

What does the reporting phase of CRM do?

What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?

Which of the following can be used to categorise knowledge management tools?

Though similar to document management,______ generally works with binary rather than text files,such as multimedia file types.________ places emphasis on allowing file manipulation and conversion,for example,converting GIF files to JPEG.

________________ is an organisation's key strength,a business function that it does better than any of its competitors.

A ___________________ facilitates the automation and management of business processes and control and movement of work through the business process.

What tasks do campaign management systems perform to guide users through marketing campaigns?

CRM moves far beyond technology by identifying customer needs and designing specific marketing campaigns tailored to each.How does this capability enable businesses to treat their customers?

The ________ ________ of an organisation is its key strength,a business function that it does better than any of its competitors.

CRM moves far beyond technology by identifying customer needs and designing specific marketing campaigns tailored to each.

Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorising suppliers for different projects.What does supplier relationship management achieve?

________________ is a type of communication service that enables someone to create a kind of private chat room with another individual in order to communicate in real time over the Internet.

What does the predicting phase of CRM perform?

All of the following are advantages of groupware systems except:

_________________ is software that supports team interaction and dynamics including calendaring,scheduling and video conferencing.

What is groupware and what are its advantages?

________ ________ involves shared participation in business processes (such as workflows) in which knowledge is hard-coded as rules.

Information Systems Are Business

Our Connected World

E-Business Mobile Business

Decisions and Processes

Essentials of Information Systems

Systems Development and Project Management

Enterprise Architecture and Security

Data and Business Intelligence

Enterprise Information Systems: ERP and SCN

Ethics, Privacy, Social Media and Future Trends

Filters

Though similar to document management, generally works with binary rather than text files,such as multimedia file types.__ places emphasis on allowing file manipulation and conversion,for example,converting GIF files to JPEG.

The of an organisation is its key strength,a business function that it does better than any of its competitors.

involves shared participation in business processes (such as workflows) in which knowledge is hard-coded as rules.