Exam 4: Decisions and Processes

Explain the value of business processes for a company,and differentiate between customer-facing and business-facing process.

Demonstrate the value of business process modelling,and compare As-Is and To-Be models.

Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment.Which AI system would you categorise World of Warcraft?

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analysing sales data to help him manage his team.Today Jerry is analysing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information.Which of the following common digital dashboard capabilities is Jerry using to analyse his department's success?

If the transactional data used in the support system is wrong,then the managerial analysis is set to be wrong.What will the DSS and the EIS then assist with?

Digital dashboards integrate information from multiple components and tailor the information to individual preferences..

Improving the efficiency and effectiveness of its business processes improves a firm's value chain.

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders,fulfilling orders and ringing in sales.At what level of the organisational pyramid would you categorise Andy?

What is the difference between customer-facing processes and business-facing processes?

BPM systems include advanced features such as enhanced process modelling,simulation,execution and monitoring,providing a high level of flexibility,while reducing costs.

Loan processing is a customer-facing business process.

Which of the below examples indicates when the time is right to initiate a business process change?

Review the list of key terms below and determine which one typically occurs during operational business process improvement.

Explain the importance of decision making for managers at each of the three primary organisation levels along with the associated decision characteristics.

What is the system that integrates all of an organisation's business processes to make individual processes more efficient?

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

What can permit employees to react to information as soon as it becomes available and make decisions,solve problems and change strategies daily instead of monthly?

Describe artificial intelligence,and identify its five main types.

Which of the below offers a disadvantage for working virtually?