Question 1

Organizational politics can result in lower job satisfaction,and high levels of work-related stress.

Accepted Answer

A) True 
 B)False

Question 2

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Accepted Answer

A) True 
 B)False

Question 3

Which source of power tends to produce compliance or resistance,but not commitment,to the requested behaviour?

Accepted Answer

A) Reward power 
B) Legitimate power 
C) Referent power 
D) All of these produce compliance or resistance,but not commitment. 
E) Reward AND legitimate power produce compliance or resistance,but not commitment. 
A) Reward power 
B) Legitimate power 
C) Referent power 
D) All of these produce compliance or resistance,but not commitment. 
E) Reward AND legitimate power produce compliance or resistance,but not commitment.

Question 4

Power is only ______________ and not _____________.

Accepted Answer

A) good; bad 
B) weak; strong 
C) potential; behaviour 
D) apparent; hidden 
E) intended; unintended 
A) good; bad 
B) weak; strong 
C) potential; behaviour 
D) apparent; hidden 
E) intended; unintended

Question 5

What do we mean by the statement: "Power does not flow to unknown people in the organization'?

Accepted Answer

This statement refers to the relevance o

Question 6

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Accepted Answer

A) Legitimate 
B) Silent authority 
C) Referent 
D) Assertiveness 
E) Persuasion 
A) Legitimate 
B) Silent authority 
C) Referent 
D) Assertiveness 
E) Persuasion

Question 7

A bread products manufacturer relies on maintenance employees to keep its rather old production equipment operating.Whenever the equipment breaks down,the maintenance team is able to repair the equipment quickly.However,they are less effective at avoiding these breakdowns and cannot predict when the equipment will break down.The maintenance group has modified the equipment over the years and,in any event,the manufacturer of the production equipment is no longer in business.The maintenance employees teach each other how to repair the equipment,but have refused to document any of this information (saying that it is too difficult to document these details).The company owner has thought about firing the maintenance staff unless they document the maintenance procedures,but realizes that there is no one else who can repair the equipment.Discuss the sources and contingencies of power among the maintenance employees in this situation.

Accepted Answer

Students must discuss both the sources a

Question 8

Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his social networking,Jason has:

Accepted Answer

A) increased his level of Machiavellianism. 
B) reduced his centrality. 
C) increased his coercive power. 
D) increased his referent power. 
E) reduced his visibility. 
A) increased his level of Machiavellianism. 
B) reduced his centrality. 
C) increased his coercive power. 
D) increased his referent power. 
E) reduced his visibility.

Question 9

Peer pressure typically represents a form of coercive power.

Accepted Answer

A) True 
 B)False

Question 10

Even though you should be visiting clients most of the time,you make a point of stopping by the office each day so your boss sees that you are working.This increases your power by increasing your centrality.

Accepted Answer

A) True 
 B)False

Question 11

Locating oneself within social networks helps to increase a person's expert power and centrality.

Accepted Answer

A) True 
 B)False

Question 12

The power that the dependent party has over the dominant party in order to maintain the exchange relationship is known as:

Accepted Answer

A) reverse dependence 
B) substitutability 
C) countervailing power 
D) visibility 
E) legitimate power 
A) reverse dependence 
B) substitutability 
C) countervailing power 
D) visibility 
E) legitimate power

Question 13

Which of the following is an example of the influence tactic of forming coalitions?

Accepted Answer

A) A group of employees band together to show management that they collectively demand that the company purchase new computer equipment. 
B) Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
C) A new executive immediately posts her diplomas and awards on the office wall for others to see. 
D) To demonstrate that cost overrun errors aren't due to production employees,the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
E) None of these involves forming coalitions. 
A) A group of employees band together to show management that they collectively demand that the company purchase new computer equipment. 
B) Airline employees threaten to go on strike just a few weeks before the company begins its busiest season and most profitable part of the year. 
C) A new executive immediately posts her diplomas and awards on the office wall for others to see. 
D) To demonstrate that cost overrun errors aren't due to production employees,the production manager privately shows senior executives examples of how the marketing manager makes mistakes on orders. 
E) None of these involves forming coalitions.

Question 14

Which of the following IS a contingency of power?

Accepted Answer

A) Coercive 
B) Legitimate 
C) Referent 
D) All of these are contingencies of power. 
E) None of these are contingencies of power. 
A) Coercive 
B) Legitimate 
C) Referent 
D) All of these are contingencies of power. 
E) None of these are contingencies of power.

Question 15

By going on strike at a critical time in the company's business cycle,unions are mainly applying which contingency of power?

Accepted Answer

A) Visibility 
B) Discretion 
C) Centrality 
D) Indiscretion 
E) Coercive 
A) Visibility 
B) Discretion 
C) Centrality 
D) Indiscretion 
E) Coercive

Question 16

A 360-degree feedback system gives employees which source of power over their bosses?

Accepted Answer

A) Referent 
B) Reward 
C) Legitimate 
D) Expert 
E) 360-degree feedback is not a source of power for employees over their bosses 
A) Referent 
B) Reward 
C) Legitimate 
D) Expert 
E) 360-degree feedback is not a source of power for employees over their bosses

Question 17

Which of the following is one of the five main sources of power?

Accepted Answer

A) Discretion 
B) Visibility 
C) Substitutability 
D) All of these are sources of power 
E) None of these are sources of power 
A) Discretion 
B) Visibility 
C) Substitutability 
D) All of these are sources of power 
E) None of these are sources of power

Question 18

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

Accepted Answer

A) Discussing the issue face-to-face with the employee rather than through a memo. 
B) Convincing the employee that you have no vested interest in the childcare facility other than the belief that it is good for the organization. 
C) Starting by saying something about the childcare facility that the employee agrees with. 
D) Describing both positive and negative features of the childcare facility. 
E) All of these would help to persuade an employee to support your recommendation. 
A) Discussing the issue face-to-face with the employee rather than through a memo. 
B) Convincing the employee that you have no vested interest in the childcare facility other than the belief that it is good for the organization. 
C) Starting by saying something about the childcare facility that the employee agrees with. 
D) Describing both positive and negative features of the childcare facility. 
E) All of these would help to persuade an employee to support your recommendation.

Question 19

The four contingencies of power include substitutability,visibility,referent and utilitarian.

Accepted Answer

A) True 
 B)False

Question 20

In persuasive communication,the inoculation effect refers to:

Accepted Answer

A) warning listeners about arguments that others will use to influence them against your position. 
B) warning listeners that your ideas are probably incorrect and should therefore be ignored. 
C) the situation in which listeners have heard too many of your arguments and consequently feel that you are pressuring them too much on this issue. 
D) the situation in which you use written rather than verbal channels of communication to persuade other people. 
E) the situation in which you easily persuade others because they perceive you as highly credible and trustworthy. 
A) warning listeners about arguments that others will use to influence them against your position. 
B) warning listeners that your ideas are probably incorrect and should therefore be ignored. 
C) the situation in which listeners have heard too many of your arguments and consequently feel that you are pressuring them too much on this issue. 
D) the situation in which you use written rather than verbal channels of communication to persuade other people. 
E) the situation in which you easily persuade others because they perceive you as highly credible and trustworthy.

Organizational politics can result in lower job satisfaction,and high levels of work-related stress.

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Which source of power tends to produce compliance or resistance,but not commitment,to the requested behaviour?

Power is only __ and not _.

What do we mean by the statement: "Power does not flow to unknown people in the organization'?

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his social networking,Jason has:

Peer pressure typically represents a form of coercive power.

Even though you should be visiting clients most of the time,you make a point of stopping by the office each day so your boss sees that you are working.This increases your power by increasing your centrality.

Locating oneself within social networks helps to increase a person's expert power and centrality.

The power that the dependent party has over the dominant party in order to maintain the exchange relationship is known as:

Which of the following is an example of the influence tactic of forming coalitions?

Which of the following IS a contingency of power?

By going on strike at a critical time in the company's business cycle,unions are mainly applying which contingency of power?

A 360-degree feedback system gives employees which source of power over their bosses?

Which of the following is one of the five main sources of power?

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

The four contingencies of power include substitutability,visibility,referent and utilitarian.

In persuasive communication,the inoculation effect refers to:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

Organizational politics can result in lower job satisfaction,and high levels of work-related stress.

Playing the "face time" instead of working productively behind closed doors is a strategy for gaining increased visibility at work.

Which source of power tends to produce compliance or resistance,but not commitment,to the requested behaviour?

Power is only ______________ and not _____________.

What do we mean by the statement: "Power does not flow to unknown people in the organization'?

A supervisor pushes employee performance by constantly checking their work and reminding them of their deadlines.This supervisor is mainly using which form of influence?

Jason is effective at forming friendships with other people in the organization.Over time,he becomes well known and respected by numerous people in key positions in the organization.Through his social networking,Jason has:

Peer pressure typically represents a form of coercive power.

Even though you should be visiting clients most of the time,you make a point of stopping by the office each day so your boss sees that you are working.This increases your power by increasing your centrality.

Locating oneself within social networks helps to increase a person's expert power and centrality.

The power that the dependent party has over the dominant party in order to maintain the exchange relationship is known as:

Which of the following is an example of the influence tactic of forming coalitions?

Which of the following IS a contingency of power?

By going on strike at a critical time in the company's business cycle,unions are mainly applying which contingency of power?

A 360-degree feedback system gives employees which source of power over their bosses?

Which of the following is one of the five main sources of power?

Which of these actions would help persuade an employee to support your recommendation about the company introducing an on-site childcare facility?

The four contingencies of power include substitutability,visibility,referent and utilitarian.

In persuasive communication,the inoculation effect refers to:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Power is only __ and not _.