Question 1

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Accepted Answer

A) True 
 B)False

Question 2

Persuasion is the most common form of influence in high power distance cultures.

Accepted Answer

A) True 
 B)False

Question 3

The norm of reciprocity creates a feeling of obligation to help someone who has helped you in the past.

Accepted Answer

A) True 
 B)False

Question 4

The ______________ is a felt obligation and social expectation of helping or otherwise giving something of value to someone who has already helped or given something to you.

Accepted Answer

A) norm of expectation 
B) norm of replication 
C) norm of reciprocity 
D) norm of obligation 
E) norm of equity 
A) norm of expectation 
B) norm of replication 
C) norm of reciprocity 
D) norm of obligation 
E) norm of equity

Question 5

The most appropriate influence strategy:

Accepted Answer

A) is impression management. 
B) depends on personal,organizational,and cultural values. 
C) is based on legitimate power. 
D) is assertiveness and other hard tactics rather than soft tactics. 
E) is to use soft tactics,never hard tactics. 
A) is impression management. 
B) depends on personal,organizational,and cultural values. 
C) is based on legitimate power. 
D) is assertiveness and other hard tactics rather than soft tactics. 
E) is to use soft tactics,never hard tactics.

Question 6

People are more persuasive when they rely on logical arguments and avoid emotional appeals.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an influence strategy?

Accepted Answer

A) Dressing appropriately for the occasion. 
B) Being polite to others. 
C) Reminding co-workers of their obligation to serve customers. 
D) All of these are influence strategies. 
E) None of these are influence strategies. 
A) Dressing appropriately for the occasion. 
B) Being polite to others. 
C) Reminding co-workers of their obligation to serve customers. 
D) All of these are influence strategies. 
E) None of these are influence strategies.

Question 8

Legitimate power is an agreement between people that one person has the right to request specific behaviours from the other person.

Accepted Answer

A) True 
 B)False

Question 9

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Accepted Answer

A) True 
 B)False

Question 10

The preferred influence tactics vary across cultures.

Accepted Answer

A) True 
 B)False

Question 11

According to the textbook,social networks potentially increases a person's power by:

Accepted Answer

A) increasing the person's legitimate power. 
B) decreasing the person's centrality. 
C) increasing the person's referent power. 
D) increasing the person's expert power. 
E) increasing the person's referent power and expert power. 
A) increasing the person's legitimate power. 
B) decreasing the person's centrality. 
C) increasing the person's referent power. 
D) increasing the person's expert power. 
E) increasing the person's referent power and expert power.

Question 12

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process.So Krystal spoke to--and received support from--the heads of two departments that would benefit from the proposed budgeting process.She also found support from several co-workers in the accounting department,because they believed the new budgeting process would be simpler and fairer.When Krystal's boss realized that several key people supported the new budgeting system,he reluctantly agreed to test it in a pilot project.What influence is Krystal mainly using here?

Accepted Answer

A) Silent authority 
B) Coalition formation 
C) Assertiveness 
D) Impression management 
E) Both silent authority AND coalition formation. 
A) Silent authority 
B) Coalition formation 
C) Assertiveness 
D) Impression management 
E) Both silent authority AND coalition formation.

Question 13

People have more power when their actions quickly affect many other people throughout the organization.

Accepted Answer

A) True 
 B)False

Question 14

When your boss requests that you complete a particular task,he is applying which form of influence?

Accepted Answer

A) Silent authority 
B) Referent 
C) Assertiveness 
D) Exchange 
E) Expert 
A) Silent authority 
B) Referent 
C) Assertiveness 
D) Exchange 
E) Expert

Question 15

Which of the following are forms of impression management?

Accepted Answer

A) Blaming others for problems that would otherwise look like your fault. 
B) Preventing negative information about your job performance from reaching senior management. 
C) Hanging your awards and educational diplomas on the wall of your office. 
D) All of these are forms of impression management. 
E) None of the above represent impression management. 
A) Blaming others for problems that would otherwise look like your fault. 
B) Preventing negative information about your job performance from reaching senior management. 
C) Hanging your awards and educational diplomas on the wall of your office. 
D) All of these are forms of impression management. 
E) None of the above represent impression management.

Question 16

Silent authority and deference to authority are related concepts.

Accepted Answer

A) True 
 B)False

Question 17

Your team has been put in charge of a major project involving a client.Although the organization has many clients,this is the largest source of revenue and affects the work of several other teams in the organization.The project requires continuous involvement with the client,so any problems with the client are immediately felt by others in the organization.According to the model of power,your team has:

Accepted Answer

A) very little power in the organization 
B) a high degree of centrality 
C) a high degree of substitutability 
D) a low level of visibility 
E) a lot of referent power 
A) very little power in the organization 
B) a high degree of centrality 
C) a high degree of substitutability 
D) a low level of visibility 
E) a lot of referent power

Question 18

Employees are losing their expert power as society moves from an industrial to a knowledge-based economy.

Accepted Answer

A) True 
 B)False

Question 19

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Accepted Answer

A) True 
 B)False

Question 20

Power does not exist until the power holder actually applies power to influence someone else.

Accepted Answer

A) True 
 B)False

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Persuasion is the most common form of influence in high power distance cultures.

The norm of reciprocity creates a feeling of obligation to help someone who has helped you in the past.

The ______________ is a felt obligation and social expectation of helping or otherwise giving something of value to someone who has already helped or given something to you.

The most appropriate influence strategy:

People are more persuasive when they rely on logical arguments and avoid emotional appeals.

Which of the following is an influence strategy?

Legitimate power is an agreement between people that one person has the right to request specific behaviours from the other person.

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

The preferred influence tactics vary across cultures.

According to the textbook,social networks potentially increases a person's power by:

People have more power when their actions quickly affect many other people throughout the organization.

When your boss requests that you complete a particular task,he is applying which form of influence?

Which of the following are forms of impression management?

Silent authority and deference to authority are related concepts.

Employees are losing their expert power as society moves from an industrial to a knowledge-based economy.

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Power does not exist until the power holder actually applies power to influence someone else.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

An employee's ability to influence others increases as the source of his or her power becomes more substitutable.

Persuasion is the most common form of influence in high power distance cultures.

The norm of reciprocity creates a feeling of obligation to help someone who has helped you in the past.

The ______________ is a felt obligation and social expectation of helping or otherwise giving something of value to someone who has already helped or given something to you.

The most appropriate influence strategy:

People are more persuasive when they rely on logical arguments and avoid emotional appeals.

Which of the following is an influence strategy?

Legitimate power is an agreement between people that one person has the right to request specific behaviours from the other person.

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

The preferred influence tactics vary across cultures.

According to the textbook,social networks potentially increases a person's power by:

People have more power when their actions quickly affect many other people throughout the organization.

When your boss requests that you complete a particular task,he is applying which form of influence?

Which of the following are forms of impression management?

Silent authority and deference to authority are related concepts.

Employees are losing their expert power as society moves from an industrial to a knowledge-based economy.

In persuasive communication,the inoculation effect involves warning listeners that others will try to influence them in the future and that they should be aware of the opponent's arguments.

Power does not exist until the power holder actually applies power to influence someone else.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters