Question 1

Which of the following is NOT a strategy for coping with uncertainty?

Accepted Answer

A) Prevention 
B) Substitution 
C) Forecasting 
D) Absorption 
E) None of these is a strategy for coping with uncertainty. 
A) Prevention 
B) Substitution 
C) Forecasting 
D) Absorption 
E) None of these is a strategy for coping with uncertainty.

Question 2

A manager's legitimate power over subordinates exists when:

Accepted Answer

A) the organization grants formal authority over the employees. 
B) the manager is able to reward or punish the employees. 
C) employees agree to let the manager have power over them. 
D) employees are blinded by the manager's charisma. 
E) the organization grants formal authority AND employees agree to let the manager use this authority. 
A) the organization grants formal authority over the employees. 
B) the manager is able to reward or punish the employees. 
C) employees agree to let the manager have power over them. 
D) employees are blinded by the manager's charisma. 
E) the organization grants formal authority AND employees agree to let the manager use this authority.

Question 3

Axel wants to punish a subordinate that he personally dislikes.However,the subordinate fulfils all his job duties and produces excellent work.Both Axel and the subordinate are governed by very comprehensive policies and rules negotiated by a union in a collective agreement.Which contingency does Axel lack thereby preventing him from to punishing the subordinate?

Accepted Answer

A) Counterproductive power 
B) Non-substitutability 
C) Centrality 
D) Discretion 
E) Visibility 
A) Counterproductive power 
B) Non-substitutability 
C) Centrality 
D) Discretion 
E) Visibility

Question 4

Persuading people is more easily done when:

Accepted Answer

A) you only give the employee information that supports the policy. 
B) the information is written down rather than discussed orally. 
C) they believe you have expertise and credibility. 
D) the employee is publicly committed to an opposing attitude. 
E) Persuasion research recommends none of these activities. 
A) you only give the employee information that supports the policy. 
B) the information is written down rather than discussed orally. 
C) they believe you have expertise and credibility. 
D) the employee is publicly committed to an opposing attitude. 
E) Persuasion research recommends none of these activities.

Question 5

Which of the following statements is FALSE?

Accepted Answer

A) Exchange tactics tend to be more common and effective between supervisors and subordinates in Canada than in most Asian cultures. 
B) Ingratiation tends to minimize conflict and support a trusting relationship. 
C) A person's position in the organizational hierarchy is a factor when determining the best influence tactic to apply. 
D) People with strong expert power would be more successful applying persuasion than any other influence tactic. 
E) Employees lose respect for supervisors who engage in ingratiation and impression management. 
A) Exchange tactics tend to be more common and effective between supervisors and subordinates in Canada than in most Asian cultures. 
B) Ingratiation tends to minimize conflict and support a trusting relationship. 
C) A person's position in the organizational hierarchy is a factor when determining the best influence tactic to apply. 
D) People with strong expert power would be more successful applying persuasion than any other influence tactic. 
E) Employees lose respect for supervisors who engage in ingratiation and impression management.

Question 6

Which kind of power is derived from the person's ability to control the allocation of valued resources and to remove negative sanctions?

Accepted Answer

A) Allocative power 
B) Coercive power 
C) Reward power 
D) Ingratiation. 
E) All of the above 
A) Allocative power 
B) Coercive power 
C) Reward power 
D) Ingratiation. 
E) All of the above

Question 7

In organizational settings,power is defined as:

Accepted Answer

A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviours. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands. 
E) any situation where one person is dependent on another person,who is not at all dependent on the first person. 
A) the practice of trying to influence another person. 
B) the capacity to influence others. 
C) the act of changing another person's attitudes and behaviours. 
D) the extent to which one person is required to follow another person's commands even though he or she does not want to follow those commands. 
E) any situation where one person is dependent on another person,who is not at all dependent on the first person.

Question 8

Which of the following is NOT a distinct source of power?

Accepted Answer

A) Legitimate power 
B) Centrality power 
C) Referent power 
D) Coercive power 
E) Expert power 
A) Legitimate power 
B) Centrality power 
C) Referent power 
D) Coercive power 
E) Expert power

Question 9

One potent form of legitimate power occurs where people withhold the right to control the information that others receive.

Accepted Answer

A) True 
 B)False

Question 10

The area between two or more dense social network areas that lacks network ties is called a:

Accepted Answer

A) dead zone. 
B) structural hole. 
C) social hole. 
D) black hole 
E) social isolation zone. 
A) dead zone. 
B) structural hole. 
C) social hole. 
D) black hole 
E) social isolation zone.

Question 11

How we dress and the way we behave politely towards others represents a type of influence strategy.

Accepted Answer

A) True 
 B)False

Question 12

Suppose you have formal authority to allocate performance bonuses to your employees.What contingencies must exist before this source of power will translate into actual power?

Accepted Answer

This question requires students to consi

Question 13

Coping with uncertainty is a variation of:

Accepted Answer

A) legitimate power. 
B) expert power. 
C) coercive power. 
D) referent power. 
E) none of these. 
A) legitimate power. 
B) expert power. 
C) coercive power. 
D) referent power. 
E) none of these.

Question 14

Commitment typically results when people are influenced using which power bases?

Accepted Answer

A) Legitimate and coercive 
B) Legitimate and expert 
C) Reward and coercive 
D) Expert and referent 
E) Reward and referent 
A) Legitimate and coercive 
B) Legitimate and expert 
C) Reward and coercive 
D) Expert and referent 
E) Reward and referent

Question 15

A coalition attempts to influence people outside the group by pooling the resources and power of its members.

Accepted Answer

A) True 
 B)False

Question 16

Research indicates that ingratiation is more commonly used by managers in Canada than by managers in Hong Kong.

Accepted Answer

A) True 
 B)False

Question 17

One feature of influence is that it operates down the corporate hierarchy but not up or across that hierarchy.

Accepted Answer

A) True 
 B)False

Question 18

A senior executive wants to introduce a new reward system for salespeople.To support this change,the executive retained a consultant to determine the benefits of the reward system for salespeople in this organization.However,the consultant's report determined that the reward system would not work well for a variety of reasons.When the executive received the report,she discarded it without notifying others of its existence.Meanwhile,the executive continued to push for the reward system.What political tactic did the executive use?

Accepted Answer

A) Controlling information 
B) Exchange 
C) Forming coalitions 
D) Cultivating networks 
E) Persuasion 
A) Controlling information 
B) Exchange 
C) Forming coalitions 
D) Cultivating networks 
E) Persuasion

Which of the following is NOT a strategy for coping with uncertainty?

A manager's legitimate power over subordinates exists when:

Persuading people is more easily done when:

Which of the following statements is FALSE?

Which kind of power is derived from the person's ability to control the allocation of valued resources and to remove negative sanctions?

In organizational settings,power is defined as:

Which of the following is NOT a distinct source of power?

One potent form of legitimate power occurs where people withhold the right to control the information that others receive.

The area between two or more dense social network areas that lacks network ties is called a:

How we dress and the way we behave politely towards others represents a type of influence strategy.

Suppose you have formal authority to allocate performance bonuses to your employees.What contingencies must exist before this source of power will translate into actual power?

Coping with uncertainty is a variation of:

Commitment typically results when people are influenced using which power bases?

A coalition attempts to influence people outside the group by pooling the resources and power of its members.

Research indicates that ingratiation is more commonly used by managers in Canada than by managers in Hong Kong.

One feature of influence is that it operates down the corporate hierarchy but not up or across that hierarchy.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 10: Power and Influence in the Workplace

Which of the following is NOT a strategy for coping with uncertainty?

A manager's legitimate power over subordinates exists when:

Persuading people is more easily done when:

Which of the following statements is FALSE?

Which kind of power is derived from the person's ability to control the allocation of valued resources and to remove negative sanctions?

In organizational settings,power is defined as:

Which of the following is NOT a distinct source of power?

One potent form of legitimate power occurs where people withhold the right to control the information that others receive.

The area between two or more dense social network areas that lacks network ties is called a:

How we dress and the way we behave politely towards others represents a type of influence strategy.

Suppose you have formal authority to allocate performance bonuses to your employees.What contingencies must exist before this source of power will translate into actual power?

Coping with uncertainty is a variation of:

Commitment typically results when people are influenced using which power bases?

A coalition attempts to influence people outside the group by pooling the resources and power of its members.

Research indicates that ingratiation is more commonly used by managers in Canada than by managers in Hong Kong.

One feature of influence is that it operates down the corporate hierarchy but not up or across that hierarchy.

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters