Question 1

Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.

Accepted Answer

A) True 
 B)False

Question 2

The purpose of benchmarking is to establish a standard against which the organization's performance can be judged, and to identify a model for possible improvement.

Accepted Answer

A) True 
 B)False

Question 3

When considering service quality, convenience often is a major factor.

Accepted Answer

A) True 
 B)False

Question 4

Firms that wish to do business with the European Community can benefit from having a quality management system that meets ISO 9000 standards.

Accepted Answer

A) True 
 B)False

Question 5

Quality certification refers to a process of 100 percent inspection to catch all defective products before they leave the company; this allows every item to be certified defect free.

Accepted Answer

A) True 
 B)False

Question 6

The typical difference between "quality circles" and "continuous improvement teams" is ________.

Accepted Answer

A) Quality circles work on product design only 
B) Continuous improvement teams work on product and process design 
C) Continuous improvement teams use only engineers while quality circles use just the workers doing the work 
D) the amount of employee empowerment 
E) There is no difference-they are just the same 
A) Quality circles work on product design only 
B) Continuous improvement teams work on product and process design 
C) Continuous improvement teams use only engineers while quality circles use just the workers doing the work 
D) the amount of employee empowerment 
E) There is no difference-they are just the same

Question 7

The degree to which a product or service satisfies its intended purpose is determined by service after delivery, ease of use, design, and conformance to design.

Accepted Answer

A) True 
 B)False

Question 8

One criticism of total quality management is that it may produce blind pursuit of quality to the neglect of other priority considerations.

Accepted Answer

A) True 
 B)False

Question 9

Giving workers responsibility for quality improvements and authority to make changes is known as:

Accepted Answer

A) continuous improvement 
B) passing the buck 
C) benchmarking 
D) employee empowerment 
E) employee involvement 
A) continuous improvement 
B) passing the buck 
C) benchmarking 
D) employee empowerment 
E) employee involvement

Question 10

Quality at the source means returning all defects to the source - our vendors.

Accepted Answer

A) True 
 B)False

Question 11

Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.

Accepted Answer

A) True 
 B)False

Question 12

Focusing a supply chain on ________________ is a modern way of ensuring high quality inputs and a ready supply of process-improvement ideas.

Accepted Answer

A) lowest cost-per unit sourced 
B) close, collaborative ties with suppliers 
C) suppliers that emphasized continuous-flow production 
D) ISO 14000 customers 
E) partners pursuing similar strategies 
A) lowest cost-per unit sourced 
B) close, collaborative ties with suppliers 
C) suppliers that emphasized continuous-flow production 
D) ISO 14000 customers 
E) partners pursuing similar strategies

Question 13

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer.

Accepted Answer

A) True 
 B)False

Question 14

Continuous improvement attempts to achieve major breakthroughs in product or service quality.

Accepted Answer

A) True 
 B)False

Question 15

In order for TQM to be successful, it is essential that most of the organization be _________.

Accepted Answer

A) members of quality circles 
B) under contract 
C) ISO certified 
D) trained in error detection techniques 
E) in agreement with the philosophy and its goals 
A) members of quality circles 
B) under contract 
C) ISO certified 
D) trained in error detection techniques 
E) in agreement with the philosophy and its goals

Question 16

Which of the following is an element of TQM?

Accepted Answer

A) continuous improvement 
B) competitive benchmarking 
C) employee empowerment 
D) team approach 
E) all of the above 
A) continuous improvement 
B) competitive benchmarking 
C) employee empowerment 
D) team approach 
E) all of the above

Question 17

Total quality management is a collection of techniques, such as quality control charts, ISO 9000, and quality function deployment.

Accepted Answer

A) True 
 B)False

Question 18

ISO standards apply only to manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 19

So long as quality input resources are used to make a product, we can expect quality output from the process.

Accepted Answer

A) True 
 B)False

Question 20

ISO standards aid in transferring technology to developing countries.

Accepted Answer

A) True 
 B)False

Exam 9: Management of Quality

Juran describes quality management as a trilogy that consists of quality planning, quality control, and quality improvement.

The purpose of benchmarking is to establish a standard against which the organization's performance can be judged, and to identify a model for possible improvement.

When considering service quality, convenience often is a major factor.

Firms that wish to do business with the European Community can benefit from having a quality management system that meets ISO 9000 standards.

Quality certification refers to a process of 100 percent inspection to catch all defective products before they leave the company; this allows every item to be certified defect free.

The typical difference between "quality circles" and "continuous improvement teams" is ________.

The degree to which a product or service satisfies its intended purpose is determined by service after delivery, ease of use, design, and conformance to design.

One criticism of total quality management is that it may produce blind pursuit of quality to the neglect of other priority considerations.

Giving workers responsibility for quality improvements and authority to make changes is known as:

Quality at the source means returning all defects to the source - our vendors.

Crosby's concept of "quality is free" means that it is less expensive to do it right initially than to do it over.

Focusing a supply chain on ________________ is a modern way of ensuring high quality inputs and a ready supply of process-improvement ideas.

The degree to which a product or service satisfies its intended purpose is determined by design, conformance to design, cost, and reputation of the producer.

Continuous improvement attempts to achieve major breakthroughs in product or service quality.

In order for TQM to be successful, it is essential that most of the organization be _________.

Which of the following is an element of TQM?

Total quality management is a collection of techniques, such as quality control charts, ISO 9000, and quality function deployment.

ISO standards apply only to manufacturing organizations.

So long as quality input resources are used to make a product, we can expect quality output from the process.

ISO standards aid in transferring technology to developing countries.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters