Question 1

The word "technology" is used only to refer to "information technology".

Accepted Answer

A) True 
 B)False  False

Question 2

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Accepted Answer

A) True 
 B)False  False

Question 3

Assembly lines achieved productivity but at the expense of standard of living.

Accepted Answer

A) True 
 B)False  False

Question 4

People who work in the field of operations should have skills that include both knowledge and people skills.

Accepted Answer

A) True 
 B)False

Question 5

Manufacturing work sent to other countries is called:

Accepted Answer

A) downsized 
B) outsourced 
C) internationalization 
D) vertical integration 
E) entrepreneurial ship 
A) downsized 
B) outsourced 
C) internationalization 
D) vertical integration 
E) entrepreneurial ship

Question 6

Measurements taken at various points in the transformation process for control purposes are called:

Accepted Answer

A) plans 
B) directions 
C) controls 
D) feedback 
E) budgets 
A) plans 
B) directions 
C) controls 
D) feedback 
E) budgets

Question 7

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making.

Accepted Answer

A) True 
 B)False

Question 8

'Value added' by definition is always a positive number since 'added' implies increases.

Accepted Answer

A) True 
 B)False

Question 9

Marketing depends on operations for information regarding ___________.

Accepted Answer

A) productivity 
B) lead time 
C) cash flow 
D) budgeting 
E) corporate intelligence 
A) productivity 
B) lead time 
C) cash flow 
D) budgeting 
E) corporate intelligence

Question 10

The responsibilities of the operations manager are:

Accepted Answer

A) planning, organizing, staffing, procuring, and reviewing 
B) planning, organizing, staffing, directing, and controlling 
C) forecasting, designing, planning, organizing, and controlling 
D) forecasting, designing, operating, procuring, and reviewing 
E) designing and operating 
A) planning, organizing, staffing, procuring, and reviewing 
B) planning, organizing, staffing, directing, and controlling 
C) forecasting, designing, planning, organizing, and controlling 
D) forecasting, designing, operating, procuring, and reviewing 
E) designing and operating

Question 11

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 12

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

A) operation 
B) marketing 
C) purchasing 
D) finance 
E) internal audit 
A) operation 
B) marketing 
C) purchasing 
D) finance 
E) internal audit

Question 13

Which of the following is not a type of operations?

Accepted Answer

A) goods production 
B) storage/transportation 
C) entertainment 
D) communication 
E) all the above involve operations 
A) goods production 
B) storage/transportation 
C) entertainment 
D) communication 
E) all the above involve operations

Question 14

A 'product package' consists of:

Accepted Answer

A) the exterior wrapping 
B) the shipping container 
C) a combination of goods and services 
D) goods if a manufacturing organization 
E) customer relations if a service organization 
A) the exterior wrapping 
B) the shipping container 
C) a combination of goods and services 
D) goods if a manufacturing organization 
E) customer relations if a service organization

Question 15

Technology choices seldom affect:

Accepted Answer

A) costs. 
B) productivity. 
C) union activity. 
D) quality. 
E) flexibility. 
A) costs. 
B) productivity. 
C) union activity. 
D) quality. 
E) flexibility.

Question 16

The greater the degree of customer involvement, the more challenging the design and management of operations.

Accepted Answer

A) True 
 B)False

Question 17

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________.

Accepted Answer

A) flexibility; pressure to be more efficient 
B) offshoring; need to promote domestic production 
C) sustainability; threat of global warming 
D) technology; impact of random variation 
E) forecasting; stabilization of demand 
A) flexibility; pressure to be more efficient 
B) offshoring; need to promote domestic production 
C) sustainability; threat of global warming 
D) technology; impact of random variation 
E) forecasting; stabilization of demand

Question 18

Which of the following statements about variation is FALSE?

Accepted Answer

A) Variation prevents a production process from being as efficient as it can be. 
B) Some variation can be prevented. 
C) Variation can either be assignable or random. 
D) Any variation makes a production process less productive. 
E) Random variation generally cannot be influenced by managers. 
A) Variation prevents a production process from being as efficient as it can be. 
B) Some variation can be prevented. 
C) Variation can either be assignable or random. 
D) Any variation makes a production process less productive. 
E) Random variation generally cannot be influenced by managers.

Question 19

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Accepted Answer

A) True 
 B)False

Question 20

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Accepted Answer

A) True 
 B)False

Exam 1: Introduction to Operations Management

The word "technology" is used only to refer to "information technology".

Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services.

Assembly lines achieved productivity but at the expense of standard of living.

People who work in the field of operations should have skills that include both knowledge and people skills.

Manufacturing work sent to other countries is called:

Measurements taken at various points in the transformation process for control purposes are called:

Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making.

'Value added' by definition is always a positive number since 'added' implies increases.

Marketing depends on operations for information regarding ___________.

The responsibilities of the operations manager are:

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Which of the following is not a type of operations?

A 'product package' consists of:

Technology choices seldom affect:

The greater the degree of customer involvement, the more challenging the design and management of operations.

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________.

Which of the following statements about variation is FALSE?

A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency.

Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ____ in response to the _.