Question 1

Designing for recycling helps facilitate ______.

Accepted Answer

A) Reduced legal liability 
B) Compliance with regulatory environments 
C) Increased product reliability 
D) Reduced standardization costs 
E) None of the above 
A) Reduced legal liability 
B) Compliance with regulatory environments 
C) Increased product reliability 
D) Reduced standardization costs 
E) None of the above

Question 2

The goal of value analysis is to find ways of _______.

Accepted Answer

A) I.Reducing the cost of parts and materials 
B) II.Improving the performance of the product or service 
C) III.Incorporating multiple cultural values in global system design 
D) Both I and III 
E) Both I and II 
A) I.Reducing the cost of parts and materials 
B) II.Improving the performance of the product or service 
C) III.Incorporating multiple cultural values in global system design 
D) Both I and III 
E) Both I and II

Question 3

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

Accepted Answer

A) True 
 B)False

Question 4

One step that isn't part of service blueprinting is:

Accepted Answer

A) Eliminate boundaries for the service and decide on the level of interaction needed 
B) Identify and determine the sequence of customer and service actions and interactions 
C) Develop time estimates for each phase of the process 
D) Understand the time variability involved 
E) Identify potential failure points and develop a plan to minimize them 
A) Eliminate boundaries for the service and decide on the level of interaction needed 
B) Identify and determine the sequence of customer and service actions and interactions 
C) Develop time estimates for each phase of the process 
D) Understand the time variability involved 
E) Identify potential failure points and develop a plan to minimize them

Question 5

One way to increase reliability is to:

Accepted Answer

A) eliminate backup component 
B) improve preventive maintenance procedures 
C) increase mean repair time 
D) increase the number of independent components 
E) none of the above 
A) eliminate backup component 
B) improve preventive maintenance procedures 
C) increase mean repair time 
D) increase the number of independent components 
E) none of the above

Question 6

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable.This is an example of _________.

Accepted Answer

A) robust design 
B) creeping featurism 
C) sustainable design 
D) quality function deployment 
E) component commonality 
A) robust design 
B) creeping featurism 
C) sustainable design 
D) quality function deployment 
E) component commonality

Question 7

Service design often must take into account the degree of customer contact required.

Accepted Answer

A) True 
 B)False

Question 8

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

Accepted Answer

A) True 
 B)False

Question 9

One of the main advantages of standardization is that it increases the potential variety of products.

Accepted Answer

A) True 
 B)False

Question 10

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Accepted Answer

A) True 
 B)False

Question 11

Reliability can be improved by the use of backup components.

Accepted Answer

A) True 
 B)False

Question 12

The three Rs - Reduce, Re-use and Recycle - are more applicable in service design than in product design.

Accepted Answer

A) True 
 B)False

Question 13

When considering re-use issues for a given product, an important factor to take into account is that product's _______.

Accepted Answer

A) Ethical impact 
B) Reliability 
C) Durability 
D) Design for assembly 
E) None of the above 
A) Ethical impact 
B) Reliability 
C) Durability 
D) Design for assembly 
E) None of the above

Question 14

"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Accepted Answer

A) True 
 B)False

Question 15

Basic research is done with the expectation that discoveries will have near-term commercial application.

Accepted Answer

A) True 
 B)False

Question 16

The goal of life-cycle assessment is to incorporate the environmental impact of products or services into product-design or service-design decision-making.

Accepted Answer

A) True 
 B)False

Question 17

Consumers tend to resist purchasing products containing recycled materials.

Accepted Answer

A) True 
 B)False

Question 18

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

Accepted Answer

A) True 
 B)False

Question 19

A service blueprint is quite similar to an architectural drawing.

Accepted Answer

A) True 
 B)False

Question 20

A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future.

Accepted Answer

A) True 
 B)False

Exam 4: Product and Service Design

Designing for recycling helps facilitate ______.

The goal of value analysis is to find ways of _______.

Quality function deployment (QFD) is based on a set of standards which relate customer requirements to company capabilities.

One step that isn't part of service blueprinting is:

One way to increase reliability is to:

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable.This is an example of _________.

Service design often must take into account the degree of customer contact required.

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization.

One of the main advantages of standardization is that it increases the potential variety of products.

Standardization refers to the extent to which there is absence of variety in a product, service, or process.

Reliability can be improved by the use of backup components.

The three Rs - Reduce, Re-use and Recycle - are more applicable in service design than in product design.

When considering re-use issues for a given product, an important factor to take into account is that product's _______.

"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

Basic research is done with the expectation that discoveries will have near-term commercial application.

The goal of life-cycle assessment is to incorporate the environmental impact of products or services into product-design or service-design decision-making.

Consumers tend to resist purchasing products containing recycled materials.

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

A service blueprint is quite similar to an architectural drawing.

A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future.

Introduction to Operations Management

Competitiveness, Strategy, and Productivity

Forecasting

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

MRP and ERP

Inventory Management

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Extension 4: Reliability

Extension 5: Decision Theory

Extension 7: Learning Curves

Extension 8: The Transportation Model

Extension 10: Acceptance Sampling

Extension 14: Maintenance

Filters