Question 1

Which of the following is NOT a feature of action research?

Accepted Answer

A)  The goal is to bring about change. 
B)  The change process tests theory. 
C)  The change process should involve employees. 
D)  The change process is most successful when people reveal their inner secrets. 
E)  The approach recognizes that organizations are open systems. 
A)  The goal is to bring about change. 
B)  The change process tests theory. 
C)  The change process should involve employees. 
D)  The change process is most successful when people reveal their inner secrets. 
E)  The approach recognizes that organizations are open systems.

Question 2

To minimize resistance to change,change agents need to reduce the restraining forces and increase the driving forces.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

Accepted Answer

A)  Coercion 
B)  Negotiation 
C)  Stress management 
D)  Abandonment of change 
E)  Indoctrination 
A)  Coercion 
B)  Negotiation 
C)  Stress management 
D)  Abandonment of change 
E)  Indoctrination

Question 4

Action research is a problem-focused process of organizational change.

Accepted Answer

A) True 
 B)False

Question 5

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Accepted Answer

A) True 
 B)False

Question 6

Which of these conditions LIMITS the diffusion of change to other parts of the organization?

Accepted Answer

A)  The pilot project is successful within the first couple of years. 
B)  Top management is committed to the change. 
C)  Every employee involved in the pilot project stays with the pilot project rather than being moved to other areas of the organization. 
D)  The union leadership supports the change effort. 
E)  All of these limit the diffusion of change. 
A)  The pilot project is successful within the first couple of years. 
B)  Top management is committed to the change. 
C)  Every employee involved in the pilot project stays with the pilot project rather than being moved to other areas of the organization. 
D)  The union leadership supports the change effort. 
E)  All of these limit the diffusion of change.

Question 7

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Accepted Answer

A) True 
 B)False

Question 8

Which of these statements about managing change is FALSE?

Accepted Answer

A)  Employees are less likely to resist change when change agents mainly increase the driving forces for change. 
B)  Employees who develop an urgency for change tend to increase their motivation to change. 
C)  Change is more successful when the restraining forces are reduced. 
D)  Unfreezing the status quo occurs when change agents create a disequilibrium between the driving and restraining forces. 
E)  Force field analysis includes the ideas of unfreezing the status quo and refreezing the desired conditions. 
A)  Employees are less likely to resist change when change agents mainly increase the driving forces for change. 
B)  Employees who develop an urgency for change tend to increase their motivation to change. 
C)  Change is more successful when the restraining forces are reduced. 
D)  Unfreezing the status quo occurs when change agents create a disequilibrium between the driving and restraining forces. 
E)  Force field analysis includes the ideas of unfreezing the status quo and refreezing the desired conditions.

Question 9

The chief executive of a large telecommunications company wanted to restructure the organization so product leaders would have more power than the executives in charge of each region.The regional executives tried to prevent this restructuring because it would weaken their power and possibly reduce their salaries in the long term.This action by the regional executives is mainly an example of resistance due to:

Accepted Answer

A)  fear of the unknown. 
B)  saving face. 
C)  direct costs. 
D)  breaking routines. 
E)  incongruent organizational systems. 
A)  fear of the unknown. 
B)  saving face. 
C)  direct costs. 
D)  breaking routines. 
E)  incongruent organizational systems.

Question 10

One of the main problems with employee resistance is that:

Accepted Answer

A)  it decreases environmental stability. 
B)  it undermines the authority of management. 
C)  it wastes valuable time and other precious organizational resources. 
D)  change agents view it as an unreasonable, dysfunctional, and irrational response. 
E)  All of the above apply. 
A)  it decreases environmental stability. 
B)  it undermines the authority of management. 
C)  it wastes valuable time and other precious organizational resources. 
D)  change agents view it as an unreasonable, dysfunctional, and irrational response. 
E)  All of the above apply.

Question 11

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Accepted Answer

A) True 
 B)False

Question 12

Diffusion of change is more likely to succeed if some people who have worked under the new system are moved to other areas of the organization.

Accepted Answer

A) True 
 B)False

Question 13

Employees tend to resist change when:

Accepted Answer

A)  they work in a place where rewards and other control systems are incongruent with the new state of affairs. 
B)  they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation. 
C)  they perceive that they lack the necessary skills required in the new state of affairs. 
D)  All of these may cause resistance to change. 
E)  None of these causes resistance to change. 
A)  they work in a place where rewards and other control systems are incongruent with the new state of affairs. 
B)  they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation. 
C)  they perceive that they lack the necessary skills required in the new state of affairs. 
D)  All of these may cause resistance to change. 
E)  None of these causes resistance to change.

Question 14

Future search events minimize resistance to change mainly as a form of employee involvement.

Accepted Answer

A) True 
 B)False

Question 15

Change agents can be:

Accepted Answer

A)  someone who is a transformational leader. 
B)  someone who possesses enough knowledge about the change activity. 
C)  employees. 
D)  consultants. 
E)  All of these may be change agents. 
A)  someone who is a transformational leader. 
B)  someone who possesses enough knowledge about the change activity. 
C)  employees. 
D)  consultants. 
E)  All of these may be change agents.

Question 16

In most situations transformational leaders are the primary agents of change.

Accepted Answer

A) True 
 B)False

Question 17

A parallel learning structure:

Accepted Answer

A)  is a feature of all organizational change interventions. 
B)  includes highly participative teams constructed alongside the formal organizational hierarchy. 
C)  exists in organizations where employees work in two or more buildings. 
D)  is mostly comprised of senior management and some professional staff members. 
E)  All of these statements describe a parallel learning structure. 
A)  is a feature of all organizational change interventions. 
B)  includes highly participative teams constructed alongside the formal organizational hierarchy. 
C)  exists in organizations where employees work in two or more buildings. 
D)  is mostly comprised of senior management and some professional staff members. 
E)  All of these statements describe a parallel learning structure.

Question 18

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

Accepted Answer

A)  Employee involvement 
B)  Stress management 
C)  Negotiation 
D)  Coercion 
E)  Communication 
A)  Employee involvement 
B)  Stress management 
C)  Negotiation 
D)  Coercion 
E)  Communication

Question 19

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Accepted Answer

A) True 
 B)False

Question 20

Action research is a highly ___________ process.

Accepted Answer

A)  dangerous 
B)  appreciative 
C)  participative 
D)  coercive 
E)  reflective 
A)  dangerous 
B)  appreciative 
C)  participative 
D)  coercive 
E)  reflective

Which of the following is NOT a feature of action research?

To minimize resistance to change,change agents need to reduce the restraining forces and increase the driving forces.

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

Action research is a problem-focused process of organizational change.

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Which of these conditions LIMITS the diffusion of change to other parts of the organization?

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Which of these statements about managing change is FALSE?

One of the main problems with employee resistance is that:

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Diffusion of change is more likely to succeed if some people who have worked under the new system are moved to other areas of the organization.

Employees tend to resist change when:

Future search events minimize resistance to change mainly as a form of employee involvement.

Change agents can be:

In most situations transformational leaders are the primary agents of change.

A parallel learning structure:

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Action research is a highly ___________ process.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change Additional Cases

Which of the following is NOT a feature of action research?

To minimize resistance to change,change agents need to reduce the restraining forces and increase the driving forces.

Which of the following strategies for minimizing resistance to change should be used when all other strategies are ineffective?

Action research is a problem-focused process of organizational change.

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Which of these conditions LIMITS the diffusion of change to other parts of the organization?

The preferred strategy for unfreezing the current situation is to increase the restraining forces and reduce or remove the driving forces.

Which of these statements about managing change is FALSE?

One of the main problems with employee resistance is that:

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Diffusion of change is more likely to succeed if some people who have worked under the new system are moved to other areas of the organization.

Employees tend to resist change when:

Future search events minimize resistance to change mainly as a form of employee involvement.

Change agents can be:

In most situations transformational leaders are the primary agents of change.

A parallel learning structure:

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Action research is a highly ___________ process.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters