Exam 3: Perceiving Ourselves and Others in Organizations

When Green Corp.recently acquired Orange Corp.,employees in each company began to privately complain about the behaviour and performance of employees at the other organization.For example,Orange employees would claim that Green employees lacked customer service skills,whereas Green employees claimed that they were more responsive to customer needs.Employees would also label each other by their former colour ('She's a Greenie').This incident mainly describes which of the following concepts?

Deep absorption of knowledge required to develop a global mindset results from immersion in the foreign cultures.

What perceptual error occurs when a supervisor incorrectly rates an employee at a similar level across all performance dimensions based on an overall impression of that employee?

Which of these is NOT a step in the self-fulfilling prophecy process?

Self-evaluation is mostly defined in terms of the following three concepts: self-esteem,self-efficacy,and locus of control.

Grouping people and objects into recognizable patterns is part of the selective attention process.

_____________ is a mostly unconscious process of organizing people and objects into preconceived groups stored in memory.

In most work situations,employees perform better when they have:

Halo effect occurs when:

If you form a general negative impression of a person based on one prominent characteristic,and it colours your perception of other characteristics of that person,it is called:

One way employees can break out of their existing mental models is by:

Sending teams of employees on social responsibility missions in developing countries is a way to accelerate global mindset development.

When the Royal Ontario Bank (ROB)acquired a major investment firm,senior executives noticed hostilities forming between the financial analysts in the investment company and the bank's marketing people who provide marketing expertise for the investment firm's mutual funds and other investment vehicles.The marketing staff say that the finance types wouldn't know a customer if they stepped on one.They partly attribute this to the poor marketing expertise in the investment firm before the bank bought it.The finance types,many of whom have graduate degrees from top universities,privately complain that the marketing types don't have enough brainpower to turn on a light switch.Use what you know about social identity and the processes of categorization,homogenization,and differentiation to explain why these hostilities might exist.

___________ occurs when our general impression of a person,usually based on one prominent characteristic,colors our perception of other characteristics of that person.

Self-verification stabilizes our self-concept.

Female employees at a large brokerage firm are upset because their supervisors do not accept their explanations for lateness or absenteeism.They claim the supervisors-almost all of whom are male-are insensitive to family and other obligations and issues facing women.As a result,these supervisors tend to attribute lateness and absenteeism among female staff to their lack of motivation.If these supervisors are engaging in fundamental attribution error,what corrective action should the organization take to minimize this perceptual problem?

Stereotyping is a natural process that helps us to economize mental effort.

A better knowledge of ____________ is essential in order to develop a global mindset.

If John takes credit for work that he completes on time,but blames his co-workers for his delays,he is exhibiting:

How do values and attitudes affect the selective attention process?