Question 1

The power that the dependent party has over the dominant party in order to maintain the exchange relationship is known as:

Accepted Answer

A)  reverse dependence 
B)  substitutability 
C)  countervailing power 
D)  visibility 
E)  legitimate power 
A)  reverse dependence 
B)  substitutability 
C)  countervailing power 
D)  visibility 
E)  legitimate power C

Question 2

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?

Accepted Answer

A)  Countervailing power 
B)  Non-substitutability 
C)  Centrality 
D)  Discretion 
E)  Visibility 
A)  Countervailing power 
B)  Non-substitutability 
C)  Centrality 
D)  Discretion 
E)  Visibility E

Question 3

How we dress and the way we behave politely towards others represents a type of influence strategy.

Accepted Answer

A) True 
 B)False  True

Question 4

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT identified in the textbook as a form of influence?

Accepted Answer

A)  Ingratiation 
B)  Upward appeal 
C)  Persuasion 
D)  Pleading 
E)  Information control 
A)  Ingratiation 
B)  Upward appeal 
C)  Persuasion 
D)  Pleading 
E)  Information control

Question 6

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Accepted Answer

A) True 
 B)False

Question 7

Upward appeal is not considered a type of influence tactic.

Accepted Answer

A) True 
 B)False

Question 8

The gap between two clusters of people in a social network is called a structural hole.

Accepted Answer

A) True 
 B)False

Question 9

According to the authors,women are often excluded from informal management networks because they:

Accepted Answer

A)  use communication styles that are different than men. 
B)  have too many other responsibilities to join social networks at work. 
C)  do not participate in golf games and other male-dominated social events. 
D)  prefer to join mostly non-management social networks. 
E)  are prevented from doing so due to the "glass ceiling" effect. 
A)  use communication styles that are different than men. 
B)  have too many other responsibilities to join social networks at work. 
C)  do not participate in golf games and other male-dominated social events. 
D)  prefer to join mostly non-management social networks. 
E)  are prevented from doing so due to the "glass ceiling" effect.

Question 10

According to the textbook,social networks potentially increases a person's power by:

Accepted Answer

A)  increasing the person's legitimate power. 
B)  decreasing the person's centrality. 
C)  increasing the person's referent power. 
D)  increasing the person's expert power. 
E)  increasing the person's referent power and expert power. 
A)  increasing the person's legitimate power. 
B)  decreasing the person's centrality. 
C)  increasing the person's referent power. 
D)  increasing the person's expert power. 
E)  increasing the person's referent power and expert power.

Question 11

Which of the following would potentially increase someone's power through non-substitutability?

Accepted Answer

A)  Avoiding documenting unique knowledge about organizational processes. 
B)  Increasing the number of people affected by your work. 
C)  Increasing the amount of autonomy granted to you to accomplish your work. 
D)  Using impression management strategies to increase your popularity with colleagues. 
E)  All of these. 
A)  Avoiding documenting unique knowledge about organizational processes. 
B)  Increasing the number of people affected by your work. 
C)  Increasing the amount of autonomy granted to you to accomplish your work. 
D)  Using impression management strategies to increase your popularity with colleagues. 
E)  All of these.

Question 12

The preferred influence tactics vary across cultures.

Accepted Answer

A) True 
 B)False

Question 13

Axel wants to punish a subordinate that he personally dislikes.However,the subordinate fulfils all his job duties and produces excellent work.Both Axel and the subordinate are governed by very comprehensive policies and rules negotiated by a union in a collective agreement.Which contingency does Axel lack thereby preventing him from to punishing the subordinate?

Accepted Answer

A)  Counterproductive power 
B)  Non-substitutability 
C)  Centrality 
D)  Discretion 
E)  Visibility 
A)  Counterproductive power 
B)  Non-substitutability 
C)  Centrality 
D)  Discretion 
E)  Visibility

Question 14

What types of power do people tend to gain by being part of social networks?

Accepted Answer

A)  Legitimate and referent power 
B)  Expert and reward power 
C)  Referent and expert power 
D)  Legitimate and reward power 
E)  Networking has no known effects on an employee's sources of power 
A)  Legitimate and referent power 
B)  Expert and reward power 
C)  Referent and expert power 
D)  Legitimate and reward power 
E)  Networking has no known effects on an employee's sources of power

Question 15

Organizational politics tends to result in ______________ among those affected by the tactics.

Accepted Answer

A)  lower job satisfaction 
B)  reduced work effort 
C)  lower organizational commitment 
D)  reduction in organizational citizenship 
E)  all of these 
A)  lower job satisfaction 
B)  reduced work effort 
C)  lower organizational commitment 
D)  reduction in organizational citizenship 
E)  all of these

Question 16

Advanced Systems Ltd.(ASL),a high-technology company with 20,000 employees,has just acquired LiteForce Ltd.,a 5,000-person company where you work as a photonics (fibre optics)engineer.ASL mainly acquired LiteForce to reduce its competitive threat in the marketplace,as well as to increase the number of engineers and researchers in lightwave technology.You and five other engineers and scientists at LiteForce were working on new technology that would dramatically improve lightwave transmission to communicate data across the Internet.Your team's discovery occurred just before the acquisition and was not well known in the organization.Also,the key executives who strongly supported your team's research have left the company through generous buyout packages during the acquisition.(ASL offered share options to encourage you and other engineers and researchers to remain.)The result is that only your team members and a few other people are aware of the potential benefits of the project.Your team has similar education and experience as many other engineers in the combined organization.Moreover,your team's authority is limited to expenditure within the existing project budget,which ends in a few months.Further support would require executive approval.Describe the sources and contingencies of power that you and your team have in this situation to continue the project.

Accepted Answer

Students should discuss both the sources

Question 17

By engaging successfully in social networking,employees increase their:

Accepted Answer

A)  socialistic tendencies. 
B)  centrality. 
C)  social power. 
D)  social capital. 
E)  expert power and centrality, but not referent power. 
A)  socialistic tendencies. 
B)  centrality. 
C)  social power. 
D)  social capital. 
E)  expert power and centrality, but not referent power.

Question 18

Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.

Accepted Answer

A) True 
 B)False

Question 19

A good strategy for women who want to be part of social networks is to learn how to play golf.

Accepted Answer

A) True 
 B)False

Question 20

The most appropriate influence tactic depends on personal,organizational and cultural values.

Accepted Answer

A) True 
 B)False

The power that the dependent party has over the dominant party in order to maintain the exchange relationship is known as:

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?

How we dress and the way we behave politely towards others represents a type of influence strategy.

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Which of the following is NOT identified in the textbook as a form of influence?

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Upward appeal is not considered a type of influence tactic.

The gap between two clusters of people in a social network is called a structural hole.

According to the authors,women are often excluded from informal management networks because they:

According to the textbook,social networks potentially increases a person's power by:

Which of the following would potentially increase someone's power through non-substitutability?

The preferred influence tactics vary across cultures.

What types of power do people tend to gain by being part of social networks?

Organizational politics tends to result in ______________ among those affected by the tactics.

By engaging successfully in social networking,employees increase their:

Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.

A good strategy for women who want to be part of social networks is to learn how to play golf.

The most appropriate influence tactic depends on personal,organizational and cultural values.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 10: Power and Influence in the Workplace

The power that the dependent party has over the dominant party in order to maintain the exchange relationship is known as:

A new employee in the finance department prominently displays diplomas and past awards indicating his financial expertise.What contingency of power is this person trying to increase?

How we dress and the way we behave politely towards others represents a type of influence strategy.

Negotiation and the norm of reciprocity are associated with the influence process of exchange.

Which of the following is NOT identified in the textbook as a form of influence?

Countervailing power refers to the power that the dominant person in a relationship uses as a backup when the primary source of power fails to work as planned on the dependent person.

Upward appeal is not considered a type of influence tactic.

The gap between two clusters of people in a social network is called a structural hole.

According to the authors,women are often excluded from informal management networks because they:

According to the textbook,social networks potentially increases a person's power by:

Which of the following would potentially increase someone's power through non-substitutability?

The preferred influence tactics vary across cultures.

What types of power do people tend to gain by being part of social networks?

Organizational politics tends to result in ______________ among those affected by the tactics.

By engaging successfully in social networking,employees increase their:

Supervisors who use ingratiation and impression management tactics tend to lose the respect of their staff.

A good strategy for women who want to be part of social networks is to learn how to play golf.

The most appropriate influence tactic depends on personal,organizational and cultural values.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters