Question 1

The philosophy of positive organizational behaviour provided a deep grounding for:

Accepted Answer

A)  parallel learning structures. 
B)  action research. 
C)  appreciative inquiry. 
D)  force field analysis. 
E)  Positive organizational behaviour is deeply grounded in none of these practices. 
A)  parallel learning structures. 
B)  action research. 
C)  appreciative inquiry. 
D)  force field analysis. 
E)  Positive organizational behaviour is deeply grounded in none of these practices.

Question 2

According to the action research model,what occurs before diagnosing the need for change?

Accepted Answer

A)  Agree on a fee for the consultant's services. 
B)  Evaluate the effectiveness of the change effort. 
C)  Establish the client-consultant relationship. 
D)  Stabilize the change effort so that employees do not revert to their old ways of working. 
E)  Apply the intervention. 
A)  Agree on a fee for the consultant's services. 
B)  Evaluate the effectiveness of the change effort. 
C)  Establish the client-consultant relationship. 
D)  Stabilize the change effort so that employees do not revert to their old ways of working. 
E)  Apply the intervention.

Question 3

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Accepted Answer

A)  remove the driving forces for change. 
B)  introduce parallel learning structures. 
C)  increase the driving forces and reduce or remove the restraining forces. 
D)  increase the driving and restraining forces. 
E)  strengthen existing systems and team dynamics. 
A)  remove the driving forces for change. 
B)  introduce parallel learning structures. 
C)  increase the driving forces and reduce or remove the restraining forces. 
D)  increase the driving and restraining forces. 
E)  strengthen existing systems and team dynamics.

Question 4

Coaching and other forms of learning reduce resistance to change mainly by helping employees break previous routines and develop new role patterns.

Accepted Answer

A) True 
 B)False

Question 5

Some organizational change practices run the risk of violating individual privacy rights.

Accepted Answer

A) True 
 B)False

Question 6

Action research adopts the emerging philosophy of positive organizational behaviour.

Accepted Answer

A) True 
 B)False

Question 7

The CEO of a small manufacturing company (120 employees)recently heard about a large group intervention called future search which can bring about organizational change.The CEO says he wants to "put the entire system in the room" and use future search to convince employees that they need to reduce costs to remain competitive.The CEO has invited you,as a future search expert,to discuss what the future search process is and how well it might work for the CEO.

Accepted Answer

The answer to this has two parts.First,s

Question 8

An ethical problem with many organizational change programs is that management tends to lose power in the process.

Accepted Answer

A) True 
 B)False

Question 9

Resistance to change potentially engages people to think about the change strategy and process.

Accepted Answer

A) True 
 B)False

Question 10

Western organizational change models assume that change is a cyclical phenomenon.

Accepted Answer

A) True 
 B)False

Question 11

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Accepted Answer

A)  Negotiate, involve, communicate, 
B)  Coerce, negotiate, and manage stress 
C)  Learning, involve, communicate 
D)  Communicate, learning, involve 
E)  Coerce, involve, negotiate, 
A)  Negotiate, involve, communicate, 
B)  Coerce, negotiate, and manage stress 
C)  Learning, involve, communicate 
D)  Communicate, learning, involve 
E)  Coerce, involve, negotiate,

Question 12

Discovery,dreaming,designing and delivering are the four stages of:

Accepted Answer

A)  parallel learning structures. 
B)  force field analysis. 
C)  action research. 
D)  future search events. 
E)  None of these activities. 
A)  parallel learning structures. 
B)  force field analysis. 
C)  action research. 
D)  future search events. 
E)  None of these activities.

Question 13

Appreciative inquiry typically examines unsuccessful events,organizations and work units,to determine what pitfalls to avoid.

Accepted Answer

A) True 
 B)False

Question 14

Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.

Accepted Answer

A) True 
 B)False

Question 15

Outline the organizational change process based on the action research approach.

Accepted Answer

The action research process begins by es

Question 16

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

Accepted Answer

Students answering this should provide m

Question 17

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

Accepted Answer

A)  Parallel learning structures 
B)  Future search analysis 
C)  Appreciative inquiry 
D)  Thermal dynamics model 
E)  Force field analysis 
A)  Parallel learning structures 
B)  Future search analysis 
C)  Appreciative inquiry 
D)  Thermal dynamics model 
E)  Force field analysis

Question 18

In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.

Accepted Answer

A) True 
 B)False

Question 19

Action research is a __________ change process.

Accepted Answer

A)  a coercive 
B)  a problem-focused. 
C)  an autocratic 
D)  a parallel organization 
E)  a consultant-free 
A)  a coercive 
B)  a problem-focused. 
C)  an autocratic 
D)  a parallel organization 
E)  a consultant-free

Question 20

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Accepted Answer

A) True 
 B)False

The philosophy of positive organizational behaviour provided a deep grounding for:

According to the action research model,what occurs before diagnosing the need for change?

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Coaching and other forms of learning reduce resistance to change mainly by helping employees break previous routines and develop new role patterns.

Some organizational change practices run the risk of violating individual privacy rights.

Action research adopts the emerging philosophy of positive organizational behaviour.

An ethical problem with many organizational change programs is that management tends to lose power in the process.

Resistance to change potentially engages people to think about the change strategy and process.

Western organizational change models assume that change is a cyclical phenomenon.

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Discovery,dreaming,designing and delivering are the four stages of:

Appreciative inquiry typically examines unsuccessful events,organizations and work units,to determine what pitfalls to avoid.

Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.

Outline the organizational change process based on the action research approach.

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.

Action research is a __________ change process.

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change Additional Cases

The philosophy of positive organizational behaviour provided a deep grounding for:

According to the action research model,what occurs before diagnosing the need for change?

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Coaching and other forms of learning reduce resistance to change mainly by helping employees break previous routines and develop new role patterns.

Some organizational change practices run the risk of violating individual privacy rights.

Action research adopts the emerging philosophy of positive organizational behaviour.

An ethical problem with many organizational change programs is that management tends to lose power in the process.

Resistance to change potentially engages people to think about the change strategy and process.

Western organizational change models assume that change is a cyclical phenomenon.

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Discovery,dreaming,designing and delivering are the four stages of:

Appreciative inquiry typically examines unsuccessful events,organizations and work units,to determine what pitfalls to avoid.

Organizational systems such as,rewards,patterns of authority,career paths,and selection criteria are not reasons why employees resist change,because the choice to resist is internal rather than externally-based.

Outline the organizational change process based on the action research approach.

Which model of organizational change explicitly refers to unfreezing the current situation and refreezing the desired state?

In Lewin's force field analysis model,refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.

Action research is a __________ change process.

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Understanding and Managing Workplace Conflict

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters