Question 1

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Accepted Answer

A) True 
 B)False  True

Question 2

Ambiguous rules,scarce resources and task interdependence are:

Accepted Answer

A)  structural sources of potential conflict 
B)  strategies used in the inquisition approach to third-party conflict resolution 
C)  interpersonal sources of potential conflict. 
D)  indicators of effectiveness in third-party conflict resolution 
E)  situational influences on negotiations 
A)  structural sources of potential conflict 
B)  strategies used in the inquisition approach to third-party conflict resolution 
C)  interpersonal sources of potential conflict. 
D)  indicators of effectiveness in third-party conflict resolution 
E)  situational influences on negotiations A

Question 3

The yielding conflict management style can produce more conflict rather than it resolves it.

Accepted Answer

A) True 
 B)False  True

Question 4

Compared to those with an individualist value,employees with a strong collectivist values tend to manage disagreements through:

Accepted Answer

A)  forcing. 
B)  third-party conflict resolution. 
C)  arbitration. 
D)  avoidance or problem solving. 
E)  compromising and forcing. 
A)  forcing. 
B)  third-party conflict resolution. 
C)  arbitration. 
D)  avoidance or problem solving. 
E)  compromising and forcing.

Question 5

According to your text,compared to those with individualist cultures,employees in collectivist and high power distance cultures tend to be:

Accepted Answer

A)  more comfortable with the practice of resolving differences through direct and open communication. 
B)  less comfortable with the practice of resolving differences through direct and open communication. 
C)  no more comfortable or uncomfortable with any particular practice of resolving differences. 
D)  All of the above are correct. 
E)  there is no evidence to support a cultural dimension with respect to any differences. 
A)  more comfortable with the practice of resolving differences through direct and open communication. 
B)  less comfortable with the practice of resolving differences through direct and open communication. 
C)  no more comfortable or uncomfortable with any particular practice of resolving differences. 
D)  All of the above are correct. 
E)  there is no evidence to support a cultural dimension with respect to any differences.

Question 6

Which of the following tends to make negotiators more competitive and less willing to give concessions?

Accepted Answer

A)  Representatives from both sides are interspersed around a circular table. 
B)  The parties spend time socializing and learning about each other before beginning negotiations. 
C)  The audiences of each party directly observe the negotiations. 
D)  All of these tend to make negotiators more competitive and less willing to give concessions. 
E)  None of these tend to make negotiators more competitive and less willing to give concessions. 
A)  Representatives from both sides are interspersed around a circular table. 
B)  The parties spend time socializing and learning about each other before beginning negotiations. 
C)  The audiences of each party directly observe the negotiations. 
D)  All of these tend to make negotiators more competitive and less willing to give concessions. 
E)  None of these tend to make negotiators more competitive and less willing to give concessions.

Question 7

In organizational conflict,scarce resources are typically identified as:

Accepted Answer

A)  a source of conflict 
B)  a form of task interdependence 
C)  a third-party conflict resolution strategy 
D)  a form of differentiation 
E)  scarce resources are unrelated to any part of organizational conflict 
A)  a source of conflict 
B)  a form of task interdependence 
C)  a third-party conflict resolution strategy 
D)  a form of differentiation 
E)  scarce resources are unrelated to any part of organizational conflict

Question 8

Negotiating in teams is not advisable because some team members will hear information that should be kept confidential.

Accepted Answer

A) True 
 B)False

Question 9

Which conflict management style has low cooperativeness and low assertiveness?

Accepted Answer

A)  Forcing 
B)  Inquisition 
C)  Compromising 
D)  Arbitration 
E)  Avoiding 
A)  Forcing 
B)  Inquisition 
C)  Compromising 
D)  Arbitration 
E)  Avoiding

Question 10

The conflict escalation cycle:

Accepted Answer

A)  rarely occurs in organizational settings. 
B)  helps employees to move from socioemotional to constructive conflict. 
C)  helps the conflicting parties to remove the sources of conflict. 
D)  includes the situation where behaviours during manifest conflict communicate the perception of conflict to the other party. 
E)  is all of these. 
A)  rarely occurs in organizational settings. 
B)  helps employees to move from socioemotional to constructive conflict. 
C)  helps the conflicting parties to remove the sources of conflict. 
D)  includes the situation where behaviours during manifest conflict communicate the perception of conflict to the other party. 
E)  is all of these.

Question 11

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

Accepted Answer

A) True 
 B)False

Question 12

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Accepted Answer

A) True 
 B)False

Question 13

Direct communication minimizes conflict by:

Accepted Answer

A)  reducing task interdependence. 
B)  reducing reliance on stereotypes about the other party. 
C)  improving understanding of the other party's circumstances. 
D)  doing all of these things. 
E)  reducing reliance on stereotypes AND improving understanding of the other party's circumstances. 
A)  reducing task interdependence. 
B)  reducing reliance on stereotypes about the other party. 
C)  improving understanding of the other party's circumstances. 
D)  doing all of these things. 
E)  reducing reliance on stereotypes AND improving understanding of the other party's circumstances.

Question 14

Relationship conflict is also known as psychoemotional conflict.

Accepted Answer

A) True 
 B)False

Question 15

Constructive conflict:

Accepted Answer

A)  is the same as relationship conflict. 
B)  encourages people to think about different points of view. 
C)  is a source of conflict based on the physical layout of the office. 
D)  is the main source of groupthink and denial of external problems. 
E)  is none of these. 
A)  is the same as relationship conflict. 
B)  encourages people to think about different points of view. 
C)  is a source of conflict based on the physical layout of the office. 
D)  is the main source of groupthink and denial of external problems. 
E)  is none of these.

Question 16

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

Accepted Answer

A)  task interdependence. 
B)  differentiation. 
C)  goal incompatibility. 
D)  scarce resources. 
E)  ambiguity. 
A)  task interdependence. 
B)  differentiation. 
C)  goal incompatibility. 
D)  scarce resources. 
E)  ambiguity.

Question 17

The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.

Accepted Answer

A) True 
 B)False

Question 18

The newly hired CEO of an advertising agency noticed that employees were constantly arguing and debating with each other over design and ad copy.This cantankerous behaviour was quite different from the more reserved and polite interactions that occurred in the CEO's previous organization in the consumer products industry.To correct this problem,the CEO established a new motto ('Serving Clients in Harmony')and actively discouraged employees from the spirited debates that occurred in the past.Some key staff members left the company over the next few months,saying that the company was losing its creative edge.However,the CEO was able to bring in new employees who were more discreet and subtle in their discussions with colleagues.Discuss the merits of the CEO's actions.

Accepted Answer

The first issue that students should con

Question 19

The two main forms of conflict are:

Accepted Answer

A)  structural and personal 
B)  constructive and relationship 
C)  pooled and sequential 
D)  problem-solving and forcing 
E)  superordinate and supraordinate 
A)  structural and personal 
B)  constructive and relationship 
C)  pooled and sequential 
D)  problem-solving and forcing 
E)  superordinate and supraordinate

Question 20

The more an issue is tied to our self-concept the higher the chances that constructive conflict will degenerated into relationship conflict.

Accepted Answer

A) True 
 B)False

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Ambiguous rules,scarce resources and task interdependence are:

The yielding conflict management style can produce more conflict rather than it resolves it.

Compared to those with an individualist value,employees with a strong collectivist values tend to manage disagreements through:

According to your text,compared to those with individualist cultures,employees in collectivist and high power distance cultures tend to be:

Which of the following tends to make negotiators more competitive and less willing to give concessions?

In organizational conflict,scarce resources are typically identified as:

Negotiating in teams is not advisable because some team members will hear information that should be kept confidential.

Which conflict management style has low cooperativeness and low assertiveness?

The conflict escalation cycle:

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Direct communication minimizes conflict by:

Relationship conflict is also known as psychoemotional conflict.

Constructive conflict:

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.

The two main forms of conflict are:

The more an issue is tied to our self-concept the higher the chances that constructive conflict will degenerated into relationship conflict.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters

Exam 11: Understanding and Managing Workplace Conflict

The modern perspective on conflict is that an optimal level exist which is beneficial to the organization.

Ambiguous rules,scarce resources and task interdependence are:

The yielding conflict management style can produce more conflict rather than it resolves it.

Compared to those with an individualist value,employees with a strong collectivist values tend to manage disagreements through:

According to your text,compared to those with individualist cultures,employees in collectivist and high power distance cultures tend to be:

Which of the following tends to make negotiators more competitive and less willing to give concessions?

In organizational conflict,scarce resources are typically identified as:

Negotiating in teams is not advisable because some team members will hear information that should be kept confidential.

Which conflict management style has low cooperativeness and low assertiveness?

The conflict escalation cycle:

Conflict is sometimes apparent by the style each side uses to resolve the conflict.

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Direct communication minimizes conflict by:

Relationship conflict is also known as psychoemotional conflict.

Constructive conflict:

Employees in engineering and marketing often disagree with each other,mainly because they hold divergent beliefs and attitudes due to their unique backgrounds,experiences,and training.The most apparent source of conflict here is:

The best alternative to a negotiated agreement (BATNA)helps estimate your opponent's power in the negotiations because it represents the estimated cost if you walk away from the relationship.

The two main forms of conflict are:

The more an issue is tied to our self-concept the higher the chances that constructive conflict will degenerated into relationship conflict.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change Additional Cases

Filters