Question 1

Compliance reports can help identify events that fall outside accepted ranges.

Accepted Answer

A) True 
 B)False

Question 2

How does social networking affect human capital management systems? Explain with an example.

Accepted Answer

HCM systems often add social networking

Question 3

E-marketing information systems provide extensive tracking capabilities by embedding in the HTML email a ________.

Accepted Answer

A) web trojan 
B) web beacon 
C) server log 
D) web log 
A) web trojan 
B) web beacon 
C) server log 
D) web log

Question 4

Which of the following will typically have a major impact on global supply chain costs?

Accepted Answer

A) increasing attrition rate in companies 
B) decreasing focus on international business ethics 
C) restrictions on grants from governments for research and development 
D) restrictions on carbon emissions 
A) increasing attrition rate in companies 
B) decreasing focus on international business ethics 
C) restrictions on grants from governments for research and development 
D) restrictions on carbon emissions

Question 5

The percentage of workers who left an organization and were replaced during a time period is called employee ________.

Accepted Answer

A) retention 
B) turnover 
C) attrition 
D) termination 
A) retention 
B) turnover 
C) attrition 
D) termination

Question 6

The monetary gains produced by an organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

Accepted Answer

A) turnover cost 
B) net profit 
C) human capital return on investment 
D) rate of earnings on invested capital 
A) turnover cost 
B) net profit 
C) human capital return on investment 
D) rate of earnings on invested capital

Question 7

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

Accepted Answer

A) True 
 B)False

Question 8

________ help commercial shippers to read the barcodes on packages during transit and upload tracking number, date, time, and place to servers.

Accepted Answer

A) RFID chips 
B) Wireless scanners 
C) GPS devices 
D) EDI systems 
A) RFID chips 
B) Wireless scanners 
C) GPS devices 
D) EDI systems

Question 9

Which of the following is a function of transportation management software?

Accepted Answer

A) fleet routing and scheduling 
B) predicting demand 
C) optimizing inventory 
D) cross-docking 
A) fleet routing and scheduling 
B) predicting demand 
C) optimizing inventory 
D) cross-docking

Question 10

Exception reports that are generated by financial information systems help organizations primarily in ________.

Accepted Answer

A) conforming to local, national, and international financial regulations 
B) comparing financial results and strategies with competitor companies 
C) spotting fraudulent transactions and mistakes that require a manual review 
D) developing organization- and industry-specific accounting standards 
A) conforming to local, national, and international financial regulations 
B) comparing financial results and strategies with competitor companies 
C) spotting fraudulent transactions and mistakes that require a manual review 
D) developing organization- and industry-specific accounting standards

Question 11

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________.

Accepted Answer

A) accelerator effect 
B) bullwhip effect 
C) loyalty effect 
D) local multiplier effect 
A) accelerator effect 
B) bullwhip effect 
C) loyalty effect 
D) local multiplier effect

Question 12

Explain how e-marketing information systems track customer behavior.

Accepted Answer

Technically, e-marketing software tracks

Question 13

Which of the following strategies for integrating ERP modules is built from the ground up with consistent user interfaces, integrated backend database, and a single architectural foundation?

Accepted Answer

A) suite with synchronized modules 
B) global positioning system 
C) best-of-breed suites 
D) engineered suite 
A) suite with synchronized modules 
B) global positioning system 
C) best-of-breed suites 
D) engineered suite

Question 14

Laid-off workers, who are hired back owing to their positive attitude and networking capabilities when businesses recover, are called ________.

Accepted Answer

A) boomerangs 
B) laggards 
C) freelancers 
D) opinion leaders 
A) boomerangs 
B) laggards 
C) freelancers 
D) opinion leaders

Question 15

The use of live chats as a CRM strategy in the context of customer support will most likely result in ________.

Accepted Answer

A) high employee turnover costs 
B) decreasing profitability 
C) considerable savings 
D) a decreasing retention rate 
A) high employee turnover costs 
B) decreasing profitability 
C) considerable savings 
D) a decreasing retention rate

Question 16

Which of the following devices receives signals from orbiting satellites that transmit time and location data?

Accepted Answer

A) electronic data interchange system 
B) wireless scanner 
C) global positioning systems device 
D) RFID chip 
A) electronic data interchange system 
B) wireless scanner 
C) global positioning systems device 
D) RFID chip

Question 17

Twitter is growing as a way to provide customer support, largely because it can reach customers in near real-time.

Accepted Answer

A) True 
 B)False

Question 18

Consistency in a company's financial management system is maintained by ________.

Accepted Answer

A) supporting multiple finance-related activities and processes 
B) creating bridges and interfaces to other information systems 
C) generating exception reports regarding unusual financial events 
D) creating compliance reports that conform to international regulations 
A) supporting multiple finance-related activities and processes 
B) creating bridges and interfaces to other information systems 
C) generating exception reports regarding unusual financial events 
D) creating compliance reports that conform to international regulations

Question 19

Which of the following is a disadvantage of best-of-breed suites?

Accepted Answer

A) failure to meet changing business needs 
B) lack of features that users require 
C) error-prone synchronization between systems 
D) high switching costs due to module interdependence 
A) failure to meet changing business needs 
B) lack of features that users require 
C) error-prone synchronization between systems 
D) high switching costs due to module interdependence

Question 20

The first targets of process improvements through integration of modules and creation of workflows in companies were ________.

Accepted Answer

A) financial analytics and financial reporting 
B) general ledger and asset management 
C) cash management and budget planning 
D) procurement and accounts payable 
A) financial analytics and financial reporting 
B) general ledger and asset management 
C) cash management and budget planning 
D) procurement and accounts payable

Compliance reports can help identify events that fall outside accepted ranges.

How does social networking affect human capital management systems? Explain with an example.

E-marketing information systems provide extensive tracking capabilities by embedding in the HTML email a ________.

Which of the following will typically have a major impact on global supply chain costs?

The percentage of workers who left an organization and were replaced during a time period is called employee ________.

The monetary gains produced by an organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

________ help commercial shippers to read the barcodes on packages during transit and upload tracking number, date, time, and place to servers.

Which of the following is a function of transportation management software?

Exception reports that are generated by financial information systems help organizations primarily in ________.

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________.

Explain how e-marketing information systems track customer behavior.

Which of the following strategies for integrating ERP modules is built from the ground up with consistent user interfaces, integrated backend database, and a single architectural foundation?

Laid-off workers, who are hired back owing to their positive attitude and networking capabilities when businesses recover, are called ________.

The use of live chats as a CRM strategy in the context of customer support will most likely result in ________.

Which of the following devices receives signals from orbiting satellites that transmit time and location data?

Twitter is growing as a way to provide customer support, largely because it can reach customers in near real-time.

Consistency in a company's financial management system is maintained by ________.

Which of the following is a disadvantage of best-of-breed suites?

The first targets of process improvements through integration of modules and creation of workflows in companies were ________.

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters

Exam 5: Information Systems for the Enterprise

Compliance reports can help identify events that fall outside accepted ranges.

How does social networking affect human capital management systems? Explain with an example.

E-marketing information systems provide extensive tracking capabilities by embedding in the HTML email a ________.

Which of the following will typically have a major impact on global supply chain costs?

The percentage of workers who left an organization and were replaced during a time period is called employee ________.

The monetary gains produced by an organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

________ help commercial shippers to read the barcodes on packages during transit and upload tracking number, date, time, and place to servers.

Which of the following is a function of transportation management software?

Exception reports that are generated by financial information systems help organizations primarily in ________.

The distortions in a supply chain caused by changes in customer demand, resulting in large swings in inventory levels as the orders ripple upstream from the retailer to the distributor and manufacturer, is referred to as the ________.

Explain how e-marketing information systems track customer behavior.

Which of the following strategies for integrating ERP modules is built from the ground up with consistent user interfaces, integrated backend database, and a single architectural foundation?

Laid-off workers, who are hired back owing to their positive attitude and networking capabilities when businesses recover, are called ________.

The use of live chats as a CRM strategy in the context of customer support will most likely result in ________.

Which of the following devices receives signals from orbiting satellites that transmit time and location data?

Twitter is growing as a way to provide customer support, largely because it can reach customers in near real-time.

Consistency in a company's financial management system is maintained by ________.

Which of the following is a disadvantage of best-of-breed suites?

The first targets of process improvements through integration of modules and creation of workflows in companies were ________.

Information Systems and People

Information Systems and Strategy

Information and Communications Technologies: The Enterprise Architecture

Databases and Datawarehouses

The Web, E-Commerce, and M-Commerce

Business Intelligence and Decision Making

Collaborating With Technology

Knowledge Management and E-Learning

Ethics, Privacy, and Security

Systems Development and Procurement

Project Management and Strategic Planning

Filters