Exam 9: Knowledge Management and E-Learning

Negotiating strategies, mentoring, and coaching are all part of the ________ that one adds to the company.

The manager in an e-learning program who pays the bills is called a(n)________.

Pierce Bailey, a sales executive at a mobile service company, needs to document details of the sales calls he makes on a daily basis. What kind of knowledge is he documenting when he is feeding in customer contact information, responses of customers, and follow-up that needs to be done?

Rowland Perry, a headhunter in Manhattan, is required to find a capable candidate for the position of creative director for an ad agency. The creative director is a highly specialized position which requires the selected candidate to guide individual advertising campaigns for a diverse set of clients. Which of the following tools would help Rowland most in his search for a creative director?

A(n)________ is an information system used to deliver e-learning courses, track student progress, manage educational records, and offer other features such as online registration, assessment tools, collaborative technologies, and payment processing.

How is explicit knowledge different from tacit knowledge?

Knowledge management refers to ________.

Discuss the key steps involved in knowledge management.

A ________ refers to a system in which online resources and their relationships can be read and understood by computers as well as human beings.

Sally Frost is a public engagement coordinator at Wildlife Foundation. What kind of capital does she contribute to the organization when she successfully interacts with volunteers, builds contacts with corporate houses and long-term relations with government bodies over the years?

Which of the following instructional technologies can be used only when the students and the instructor are in the same location at the same time?

Which of the following languages is the resource description framework written in?

Self-paced learning programs are especially useful for gaining structural knowledge, such as how to use a company's enterprise resource planning software.

E-learning plays a key role in building human capital.

Which of the following is an accurate definition of knowledge management?

A collection of online tools that organizes and collects a variety of activities for a group of people working together, such as calendars, document and multimedia repositories, blogs, announcements, chat, and discussion boards, is known as a ________.

Which of the following is a difference between the Internet and intranets?

Increasing Internet bandwidth has led to synchronous e-learning events no longer being limited to specially constructed interactive video classrooms and networks.

Which of the following functions does a project sponsor perform in an e-learning program?

The process which reads typed text and helps document management systems index, tag, and decipher document identifiers quickly is known as ________.