Exam 2: Quality Management

An example of an assurance cost associated with the cost of quality is

Six Sigma emphasizes the need to react to quality problems as soon as possible after they occur.

Six Sigma has a genuine focus on understanding the needs and preferences of the customer.

When computing the process sigma,the percentage of defective products can be found by finding the area ____ in a cumulative normal distribution curve.

High-quality products and services are necessary for the survival,growth,and competitiveness of an organization.

Jay decides to try to improve each process so that the percentage of error-free outcomes will be at least 95%.What will each process need to be to reach this goal?

In 1979,Dr.W.Edwards Deming authored the book Quality Is Free,which emphasized that doing things right the first time adds nothing to the cost of a product or service.

In reality,on the basis of computations,a Six Sigma process quality level is equivalent to the LTL and the UTL's being how many standard deviations away from the extreme position of the mean?

Which of the following is not considered a dimension of product quality?

The award created by the U.S.government in 1987 to help improve quality and competitiveness of U.S.companies by recognizing the highest performing organizations is the

External failure costs refer to the cost of poor quality if the error is caught within the production facility before it is sold to the customer.

Sketch the cost of quality curve.

Firms undertake quality and process improvement efforts to achieve all the following goals except

Because it is impossible for a quality inspector to check each individual product to ensure that it meets the specifications,companies started using

High quality implies having the capability to consistently produce products that satisfy or exceed customer needs.

Which of the following concepts was not considered by Deming as an important point for quality and process improvement?

Discuss how customer expectations can influence the assessment of quality.

Total quality management (TQM)is an umbrella term that is used to describe a quality management system that addresses all areas and employees of an organization,emphasizes customer satisfaction,and uses continuous improvement tools and techniques.

The focus of ISO 9000 standards is on minimizing the harmful effects on the environment caused by an organization's activities and on achieving continual improvement in environmental performance.

Briefly describe Dr.Edward Deming's contribution to quality.