Question 1

Provide examples of the transformation process that occurs while transforming inputs to outputs.

Accepted Answer

Physical properties: heat-treat metal; shape: form metal in a press; fixed dimensions: cut metal with a lathe; surface finish: shot peen the metal finish; joining parts and materials: weld two pieces of metal.Examples will vary.

Question 2

Describe mass customization,and discuss a critical element when pursuing a customization strategy.

Accepted Answer

New technologies such as the Internet and computer-aided technology are increasingly allowing mass customization,the process in which products are produced in high volume at roughly the same cost as standard products but are customized to individual customer tastes.A critical element when pursuing a customization strategy is involving the customer at appropriate points in the design and production process.

Question 3

Setting a competitive priority does not automatically ensure that goals will be achieved.

Accepted Answer

A) True 
 B)False  True

Question 4

Provide a mission statement for a low-cost airline.

Accepted Answer

The answer will vary.The mission stateme

Question 5

Which of the following is/are fundamental differences between services and manufacturing?

Accepted Answer

A) The nature of output. 
B) The degree of customer contact. 
C) Simultaneous production and consumption. 
D) All of these options are fundamental differences. 
E) None of these options are fundamental differences. 
A) The nature of output. 
B) The degree of customer contact. 
C) Simultaneous production and consumption. 
D) All of these options are fundamental differences. 
E) None of these options are fundamental differences.

Question 6

A structural decision might ask how much capacity a new plant will need.

Accepted Answer

A) True 
 B)False

Question 7

In manufacturing,excessive customer contact allows a process to be more standardized than a process with no customer involvement.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements does not apply to a service?

Accepted Answer

A) A service is produced and consumed at the same time. 
B) A service is almost impossible to inventory. 
C) Many services lack transportability. 
D) Services are easily standardized. 
E) Production capacity in many services is perishable. 
A) A service is produced and consumed at the same time. 
B) A service is almost impossible to inventory. 
C) Many services lack transportability. 
D) Services are easily standardized. 
E) Production capacity in many services is perishable.

Question 9

Which competitive priority is particularly important in a dynamic industry,such as electronics,computers,or fashion?

Accepted Answer

A) Low-cost operations 
B) Supplier quality 
C) Speed and reliability of delivery 
D) Product development speed 
E) Customer development practices 
A) Low-cost operations 
B) Supplier quality 
C) Speed and reliability of delivery 
D) Product development speed 
E) Customer development practices

Question 10

Which of the following is not generally a competitive priority a company can employ?

Accepted Answer

A) Low-cost operations 
B) Supplier quality 
C) Speed and reliability of delivery 
D) Product development speed 
E) Customer development practices 
A) Low-cost operations 
B) Supplier quality 
C) Speed and reliability of delivery 
D) Product development speed 
E) Customer development practices

Question 11

When more specific details are provided by breaking high-level business strategies,we are referring to

Accepted Answer

A) Mission statement 
B) Functional strategy 
C) Business strategy 
D) Operations best practices 
E) Competitive priorities 
A) Mission statement 
B) Functional strategy 
C) Business strategy 
D) Operations best practices 
E) Competitive priorities

Question 12

Flexibility refers to a strategy that seeks to provide a product or service that is less expensive than similar products or services offered by competitors.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a strategic issue in operations management?

Accepted Answer

A) Supply chain strategy 
B) Demand forecasting 
C) Simulation modeling 
D) Lean practices 
E) Project management 
A) Supply chain strategy 
B) Demand forecasting 
C) Simulation modeling 
D) Lean practices 
E) Project management

Question 14

On-time delivery describes a company's ability to

Accepted Answer

A) Decrease the time between major product changes 
B) Deliver a product when promised 
C) Make a product that exactly fits customer needs 
D) Handle a wide range of products without undue costs 
E) Set short-term objectives 
A) Decrease the time between major product changes 
B) Deliver a product when promised 
C) Make a product that exactly fits customer needs 
D) Handle a wide range of products without undue costs 
E) Set short-term objectives

Question 15

Which item in the following list does not present a challenge in managing a supply chain?

Accepted Answer

A) Conflicting objectives 
B) Mismatched communication systems 
C) Differences in organizational culture 
D) Lack of trust between partners 
E) Common strategies 
A) Conflicting objectives 
B) Mismatched communication systems 
C) Differences in organizational culture 
D) Lack of trust between partners 
E) Common strategies

Question 16

The goal of individual companies is to manage their supply chain so that it provides a competitive edge that makes the company's product or service superior to that of another producer.

Accepted Answer

A) True 
 B)False

Question 17

Discuss the natural tension that can occur between functions such as operations,marketing,and finance.

Accepted Answer

Each has its unique objectives,which may

Question 18

Superior quality involves offering something that customers will pay a premium for,that is,something that outshines the competition.

Accepted Answer

A) True 
 B)False

Question 19

A structural decision might ask what metric should be used in a particular quality system.

Accepted Answer

A) True 
 B)False

Question 20

Functional strategies specify the core goals of areas like operations,marketing,finance,or IT.

Accepted Answer

A) True 
 B)False

Provide examples of the transformation process that occurs while transforming inputs to outputs.

Describe mass customization,and discuss a critical element when pursuing a customization strategy.

Setting a competitive priority does not automatically ensure that goals will be achieved.

Provide a mission statement for a low-cost airline.

Which of the following is/are fundamental differences between services and manufacturing?

A structural decision might ask how much capacity a new plant will need.

In manufacturing,excessive customer contact allows a process to be more standardized than a process with no customer involvement.

Which of the following statements does not apply to a service?

Which competitive priority is particularly important in a dynamic industry,such as electronics,computers,or fashion?

Which of the following is not generally a competitive priority a company can employ?

When more specific details are provided by breaking high-level business strategies,we are referring to

Flexibility refers to a strategy that seeks to provide a product or service that is less expensive than similar products or services offered by competitors.

Which of the following is a strategic issue in operations management?

On-time delivery describes a company's ability to

Which item in the following list does not present a challenge in managing a supply chain?

The goal of individual companies is to manage their supply chain so that it provides a competitive edge that makes the company's product or service superior to that of another producer.

Discuss the natural tension that can occur between functions such as operations,marketing,and finance.

Superior quality involves offering something that customers will pay a premium for,that is,something that outshines the competition.

A structural decision might ask what metric should be used in a particular quality system.

Functional strategies specify the core goals of areas like operations,marketing,finance,or IT.

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters

Exam 1: Operations and Supply Chain Strategy

Provide examples of the transformation process that occurs while transforming inputs to outputs.

Describe mass customization,and discuss a critical element when pursuing a customization strategy.

Setting a competitive priority does not automatically ensure that goals will be achieved.

Provide a mission statement for a low-cost airline.

Which of the following is/are fundamental differences between services and manufacturing?

A structural decision might ask how much capacity a new plant will need.

In manufacturing,excessive customer contact allows a process to be more standardized than a process with no customer involvement.

Which of the following statements does not apply to a service?

Which competitive priority is particularly important in a dynamic industry,such as electronics,computers,or fashion?

Which of the following is not generally a competitive priority a company can employ?

When more specific details are provided by breaking high-level business strategies,we are referring to

Flexibility refers to a strategy that seeks to provide a product or service that is less expensive than similar products or services offered by competitors.

Which of the following is a strategic issue in operations management?

On-time delivery describes a company's ability to

Which item in the following list does not present a challenge in managing a supply chain?

The goal of individual companies is to manage their supply chain so that it provides a competitive edge that makes the company's product or service superior to that of another producer.

Discuss the natural tension that can occur between functions such as operations,marketing,and finance.

Superior quality involves offering something that customers will pay a premium for,that is,something that outshines the competition.

A structural decision might ask what metric should be used in a particular quality system.

Functional strategies specify the core goals of areas like operations,marketing,finance,or IT.

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters