Exam 7: Individual and Group Decision Making: How Managers Make Things Happen

The Safety Committee at Office Supply Mart was formed to help make the stores a safer place, and some of the suggestions were going to be costly. However, when the vice president of accounting announced the recent report on company profits were much lower than expected, a new secondary goal was established to meet new profit expectations. Having to consider this new goal as a committee is an example of ____.

The rational model of decision making is also called the logical model.

Readily available information may not present a complete picture of a situation due to ____.

Paul, the store manager, recently had to fire Sue, an employee who graduated from North College. He felt that Sue was not well trained at her school. So when Steven, also a graduate from North College, applied for Sue's old position, he did not want to consider hiring him, feeling Steven also probably did not receive the proper training. Paul was affected by _____ bias.

Greg is the general manager in a fast-paced restaurant, and when working with his employees, he emphasizes speed and results. Sue, his assistant manager, told Greg's boss that "I like Greg most of the time, but he is very autocratic and controlling." Greg utilizes a behavioral style of management.

A choice made from among available alternatives is a ____.

Marie is a small-business owner who loves to take risks. She also enjoys going out and meeting customers and potential clients-the social aspect of her job. Marie relies on intuition and discussions with others to acquire information. As an interior decorator, Marie utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Marie represents a person with a(n) _____ style.

Some engineers design electronic products, such as DVD remote controls, with so many buttons that these devices are ultimately useful only to other engineers. As one writer noted, "People who design products are experts cursed by their knowledge, and they can't imagine what it's like to be as ignorant as the rest of us." This is known as the curse of knowledge.

Anne, the department manager, has a good working relationship with her employees, believing in an open door policy, and she encourages the open exchange of opinions in her department. Anne utilizes the directive style of management.

Evidence-based management should not be used by the upper management.