Exam 3: The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Most customers value price over service, and are unconcerned by poor customer relations.

Typically, labor unions tend to represent salaried workers, and professional associations tend to represent hourly workers.

A code of ethics is an insurance document specifying upper management's ethical policy and procedures regarding health care with the Affordable Care Act.

Americans driving less and young people having less interest in cars are examples of trends in society known as ____ forces.

Explain the recent concerns for the independence of the board of directors.

A formal written set of ethical standards guiding an organization's actions is a(n) ____.

The beliefs by individuals regarding what they feel others will observe in their behavior are called ethics.

Psychologist Laurence Kohlberg has proposed three levels of personal moral development: preconventional, conventional, and postconventional.

Greg, the president of an IT company, purchased a large number of shares of company stock before the news of a new revolutionary computer processor was made public that will cause company profits to increase considerably. This action by Greg could be considered an example of _____.

When Bernard Madoff used money from newer investors to pay off older ones, this was an example of ____.

Members of the National Organization for Animals (NOA) have launched a letter-writing campaign to elected officials and have contributed funds to election campaigns to try to exert political influence; NOA is an example of a government regulator.

Private-sector unionization has slightly increased, because despite the recession, jobs in manufacturing and construction have increased.

The macroenvironment is also known as the ______.

When talking with Shane, a sales manager, she remarked that typically, her employees sincerely and positively overstate their job performance and abilities. This is an example of the ____ effect.

Business scholar Archie Carroll suggested that first and primary responsibility of an organization in the global economy is to ___.

When Pleasant Resort, a successful 100-year-old hotel and resort, became part of A-Plus Hotels, a five-star hotel chain, so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market, this relationship is an example of a strategic allies relationship.

Due to obesity issues in the lives of many customers, consumers are demanding a healthy menu from restaurants. This change in demand is an example of a demographic force.

According to researcher Daniel Pink, when employees feel a sense of purpose-when their work has meaning-workers _____.

Rebecca and Donna, owners of Fine Coffee and Pastry Shop, are concerned because Panera Bread is opening a new store just one mile from their shop. Rebecca and Donna know that Panera will be offering similar products; therefore, Panera Bread will be a ____ to Rebecca and Donna.

Local communities are stakeholders of organizations because communities _____.