Question 1

Today, problems with smartphones range from mere annoyances to deadly distractions.

Accepted Answer

A) True 
 B)False  True

Question 2

Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?

Accepted Answer

A)  medium barrier 
B)  receiver barrier 
C)  feedback barrier 
D)  decoding barrier 
E)  encoding barrier 
A)  medium barrier 
B)  receiver barrier 
C)  feedback barrier 
D)  decoding barrier 
E)  encoding barrier B

Question 3

All of the following are rules for using smartphones except _____.

Accepted Answer

A)  Keep your voice down; no need to SHOUT 
B)  Don't force the public to have to listen to your phone conversations 
C)  During meetings and public performances, shut off the ringer; set the phone on "vibrate" 
D)  Text during meetings or other conversations 
E)  Don't dial or text while driving 
A)  Keep your voice down; no need to SHOUT 
B)  Don't force the public to have to listen to your phone conversations 
C)  During meetings and public performances, shut off the ringer; set the phone on "vibrate" 
D)  Text during meetings or other conversations 
E)  Don't dial or text while driving D

Question 4

Channels of communications that follow the chain of command and are considered as official are termed _____.

Accepted Answer

A)  prescribed 
B)  formal 
C)  vertical 
D)  horizontal 
E)  external 
A)  prescribed 
B)  formal 
C)  vertical 
D)  horizontal 
E)  external

Question 5

______ is likely to cause a semantic barrier to communication.

Accepted Answer

A)  The grapevine 
B)  Technology 
C)  Gossip 
D)  Jargon 
E)  Rhetoric 
A)  The grapevine 
B)  Technology 
C)  Gossip 
D)  Jargon 
E)  Rhetoric

Question 6

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Accepted Answer

A) True 
 B)False

Question 7

Listening with judgment improves communication.

Accepted Answer

A) True 
 B)False

Question 8

When thieves use your name and good credit rating to get cash or buy things, it is known as _____.

Accepted Answer

A)  personal data theft 
B)  credit mishandling 
C)  credit exploitation 
D)  identity theft 
E)  misuse of standing 
A)  personal data theft 
B)  credit mishandling 
C)  credit exploitation 
D)  identity theft 
E)  misuse of standing

Question 9

Define the concept of media richness. Which forms of media are richer and which are less rich? Explain why this is so, and provide example situations in which the two ends of the spectrum are most appropriate.

Accepted Answer

Media richness is how well a particular

Question 10

Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of upward communication.

Accepted Answer

A) True 
 B)False

Question 11

Management by wandering around (MBWA) increases the problems of distortion that inevitably occur with formal communication.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a "do" when attempting to improve communication?

Accepted Answer

A)  Close your eyes. 
B)  Turn away from the speaker. 
C)  Look away from the speaker. 
D)  Speak very slowly. 
E)  Smile. 
A)  Close your eyes. 
B)  Turn away from the speaker. 
C)  Look away from the speaker. 
D)  Speak very slowly. 
E)  Smile.

Question 13

Kelly did not receive an important e-mail from a client because her company's e-mail server was down. This is an example of the communication medium being blocked.

Accepted Answer

A) True 
 B)False

Question 14

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.

Accepted Answer

A)  by wandering around 
B)  horizontally 
C)  upward 
D)  through the grapevine 
E)  externally 
A)  by wandering around 
B)  horizontally 
C)  upward 
D)  through the grapevine 
E)  externally

Question 15

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____.

Accepted Answer

A)  external communication 
B)  horizontal communication 
C)  corporate communication 
D)  downward communication 
E)  informal communication 
A)  external communication 
B)  horizontal communication 
C)  corporate communication 
D)  downward communication 
E)  informal communication

Question 16

Encoding is translating a message into understandable symbols or language.

Accepted Answer

A) True 
 B)False

Question 17

Communication is simply sending information from one person to another.

Accepted Answer

A) True 
 B)False

Question 18

______________ is the process of translating a message into understandable symbols or language.

Accepted Answer

A)  Mediation 
B)  Transformation 
C)  Encoding 
D)  Decoding 
E)  Enriching 
A)  Mediation 
B)  Transformation 
C)  Encoding 
D)  Decoding 
E)  Enriching

Question 19

Which of the following statements is not true about communication in the workplace?

Accepted Answer

A)  Communication is the most important factor in advancing careers. 
B)  14% of each 40-hour workweek is wasted because of poor communication between staff and managers. 
C)  The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers. 
D)  The process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference. 
E)  Improving communication can save time, but not money. 
A)  Communication is the most important factor in advancing careers. 
B)  14% of each 40-hour workweek is wasted because of poor communication between staff and managers. 
C)  The equivalent of seven workweeks of lost productivity a year is wasted because of poor communication between staff and managers. 
D)  The process involves sender, message, and receiver; encoding and decoding; the medium; feedback; and dealing with "noise," or interference. 
E)  Improving communication can save time, but not money.

Question 20

If you are nervous in a job interview, it is best not to admit it.

Accepted Answer

A) True 
 B)False

Today, problems with smartphones range from mere annoyances to deadly distractions.

Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?

All of the following are rules for using smartphones except _____.

Channels of communications that follow the chain of command and are considered as official are termed _____.

______ is likely to cause a semantic barrier to communication.

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Listening with judgment improves communication.

When thieves use your name and good credit rating to get cash or buy things, it is known as _____.

Define the concept of media richness. Which forms of media are richer and which are less rich? Explain why this is so, and provide example situations in which the two ends of the spectrum are most appropriate.

Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of upward communication.

Management by wandering around (MBWA) increases the problems of distortion that inevitably occur with formal communication.

Which of the following is a "do" when attempting to improve communication?

Kelly did not receive an important e-mail from a client because her company's e-mail server was down. This is an example of the communication medium being blocked.

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____.

Encoding is translating a message into understandable symbols or language.

Communication is simply sending information from one person to another.

______________ is the process of translating a message into understandable symbols or language.

Which of the following statements is not true about communication in the workplace?

If you are nervous in a job interview, it is best not to admit it.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

Today, problems with smartphones range from mere annoyances to deadly distractions.

Roger was talking to a coworker in a meeting, and wasn't listening when his supervisor announced work assignments. This is an example of what type of barrier to communication?

All of the following are rules for using smartphones except _____.

Channels of communications that follow the chain of command and are considered as official are termed _____.

______ is likely to cause a semantic barrier to communication.

One effective strategy for laying out your ideas in writing is to move from least controversial to most controversial.

Listening with judgment improves communication.

When thieves use your name and good credit rating to get cash or buy things, it is known as _____.

Define the concept of media richness. Which forms of media are richer and which are less rich? Explain why this is so, and provide example situations in which the two ends of the spectrum are most appropriate.

Jyl, a supervisor, told her employees, "The store will close Monday for inventory. All employees are expected to participate." This is an example of upward communication.

Management by wandering around (MBWA) increases the problems of distortion that inevitably occur with formal communication.

Which of the following is a "do" when attempting to improve communication?

Kelly did not receive an important e-mail from a client because her company's e-mail server was down. This is an example of the communication medium being blocked.

Diane, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Diane is communicating _____.

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs. This is an example of _____.

Encoding is translating a message into understandable symbols or language.

Communication is simply sending information from one person to another.

______________ is the process of translating a message into understandable symbols or language.

Which of the following statements is not true about communication in the workplace?

If you are nervous in a job interview, it is best not to admit it.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Managing Individual Differences and Behavior: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters