Question 1

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Accepted Answer

A)  behavioral 
B)  decisional 
C)  perceptual 
D)  affective 
E)  cognitive 
A)  behavioral 
B)  decisional 
C)  perceptual 
D)  affective 
E)  cognitive E

Question 2

Burnout is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is a common reason that some women face a glass ceiling?

Accepted Answer

A)  poor goal setting 
B)  inability to motivate others 
C)  lack of mentors 
D)  poor financial performance 
E)  inability to produce high-quality work 
A)  poor goal setting 
B)  inability to motivate others 
C)  lack of mentors 
D)  poor financial performance 
E)  inability to produce high-quality work C

Question 4

Define employee engagement. What type of employee is likely to be engaged, and what can an organization do to promote this?

Accepted Answer

Employee engagement is defined as an ind

Question 5

Key correlates of job satisfaction are stronger motivation, job involvement, organizational commitment, and life satisfaction and less absenteeism, tardiness, turnover, and perceived stress.

Accepted Answer

A) True 
 B)False

Question 6

Both low and high levels of stress can lead to low workplace performance.

Accepted Answer

A) True 
 B)False

Question 7

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic, determined struggle to accomplish more in less time.

Accepted Answer

A) True 
 B)False

Question 8

The three components of ______ are affective, cognitive, and behavioral.

Accepted Answer

A)  values 
B)  stress 
C)  job satisfaction 
D)  personality 
E)  attitudes 
A)  values 
B)  stress 
C)  job satisfaction 
D)  personality 
E)  attitudes

Question 9

Applicants scoring higher on cognitive ability (intelligence) tests are less likely to be involved in violence and property damage after they are hired.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not a symptom of negative stress?

Accepted Answer

A)  insomnia 
B)  slurred speech 
C)  hostility 
D)  alcohol abuse 
E)  heart attack 
A)  insomnia 
B)  slurred speech 
C)  hostility 
D)  alcohol abuse 
E)  heart attack

Question 11

Illegal immigrants dramatically impact the U.S. economy.

Accepted Answer

A) True 
 B)False

Question 12

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

Accepted Answer

A)  stereotyping 
B)  selective perception 
C)  self-serving bias 
D)  attribution 
E)  the halo effect 
A)  stereotyping 
B)  selective perception 
C)  self-serving bias 
D)  attribution 
E)  the halo effect

Question 13

Research has shown that by raising managers' expectations for individuals performing a wide variety of tasks, higher levels of achievement and productivity can be achieved.

Accepted Answer

A) True 
 B)False

Question 14

______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Accepted Answer

A)  Emotional stability 
B)  Locus of control 
C)  Extroversion 
D)  Conscientiousness 
E)  Self-efficacy 
A)  Emotional stability 
B)  Locus of control 
C)  Extroversion 
D)  Conscientiousness 
E)  Self-efficacy

Question 15

Define the four types of distortion in perception. Provide an example of each.

Accepted Answer

The four types of distortion are:
1. Ste

Question 16

Employee behaviors that exceed the work-role requirements for the job are known as _____.

Accepted Answer

A)  counterproductive work behaviors 
B)  the halo effect 
C)  organizational citizenship behaviors 
D)  self-efficacy behaviors 
E)  proactive behaviors 
A)  counterproductive work behaviors 
B)  the halo effect 
C)  organizational citizenship behaviors 
D)  self-efficacy behaviors 
E)  proactive behaviors

Question 17

When Jodi was pregnant with her first child, she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects. Jodi could have experienced cognitive dissonance because she knows about the warning, but still drank the beer.

Accepted Answer

A) True 
 B)False

Question 18

Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.

Accepted Answer

A) True 
 B)False

Question 19

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

A) True 
 B)False

Question 20

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Accepted Answer

A)  when the individual has little control 
B)  when large amounts of money are on the line 
C)  when the elements seem like an inconsequential ambiguity 
D)  when there is little emotional investment in the situation 
E)  when the components of attitude have no inconsistency 
A)  when the individual has little control 
B)  when large amounts of money are on the line 
C)  when the elements seem like an inconsequential ambiguity 
D)  when there is little emotional investment in the situation 
E)  when the components of attitude have no inconsistency

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Burnout is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Which of the following is a common reason that some women face a glass ceiling?

Define employee engagement. What type of employee is likely to be engaged, and what can an organization do to promote this?

Key correlates of job satisfaction are stronger motivation, job involvement, organizational commitment, and life satisfaction and less absenteeism, tardiness, turnover, and perceived stress.

Both low and high levels of stress can lead to low workplace performance.

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic, determined struggle to accomplish more in less time.

The three components of ______ are affective, cognitive, and behavioral.

Applicants scoring higher on cognitive ability (intelligence) tests are less likely to be involved in violence and property damage after they are hired.

Which of the following is not a symptom of negative stress?

Illegal immigrants dramatically impact the U.S. economy.

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

Research has shown that by raising managers' expectations for individuals performing a wide variety of tasks, higher levels of achievement and productivity can be achieved.

______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Define the four types of distortion in perception. Provide an example of each.

Employee behaviors that exceed the work-role requirements for the job are known as _____.

When Jodi was pregnant with her first child, she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects. Jodi could have experienced cognitive dissonance because she knows about the warning, but still drank the beer.

Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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Exam 11: Managing Individual Differences and Behavior: Supervising People As People

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Burnout is a state of emotional, mental, and physical exhaustion, expressed as listlessness, indifference, or frustration.

Which of the following is a common reason that some women face a glass ceiling?

Define employee engagement. What type of employee is likely to be engaged, and what can an organization do to promote this?

Key correlates of job satisfaction are stronger motivation, job involvement, organizational commitment, and life satisfaction and less absenteeism, tardiness, turnover, and perceived stress.

Both low and high levels of stress can lead to low workplace performance.

Type A behavior pattern indicates that people have the personality characteristic that involves them in a chronic, determined struggle to accomplish more in less time.

The three components of ______ are affective, cognitive, and behavioral.

Applicants scoring higher on cognitive ability (intelligence) tests are less likely to be involved in violence and property damage after they are hired.

Which of the following is not a symptom of negative stress?

Illegal immigrants dramatically impact the U.S. economy.

The tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs is called _____.

Research has shown that by raising managers' expectations for individuals performing a wide variety of tasks, higher levels of achievement and productivity can be achieved.

______ is the personality dimension that describes how achievement-oriented and persistent a person is.

Define the four types of distortion in perception. Provide an example of each.

Employee behaviors that exceed the work-role requirements for the job are known as _____.

When Jodi was pregnant with her first child, she drank a beer at lunch despite reading the label that said consumption of alcohol during pregnancy has been linked to birth defects. Jodi could have experienced cognitive dissonance because she knows about the warning, but still drank the beer.

Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.

Stress is the tension and pressure people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

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