Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

The internal business perspective, including business processes such as quality, employee skills, and productivity, is what the company must do internally to meet its customers' expectations.

Which of the following is a primary function of management?

Standards are best measured when they are _____.

Bureaucratic control is most appropriate for an organization in which the tasks are explicit and certain.

Increasing gross domestic product in the United States depends on raising productivity, as well as on a growing workforce.

What are the four common characteristics of successful control systems? What are at least four barriers to a successful control system?

The two core principles of TQM are people orientation and productivity orientation.

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control.

Which of the following is not a financial control?

TQM is defined as a comprehensive approach dedicated to continuous _____.

Which of the following is not characteristic of an external audit?

ROI is a(n) _____.

Gina was recently promoted to facilities director at Wholesome Grains. Which of the following should she do immediately as she tries to improve productivity?

Six Sigma means being 99.9997% perfect.

Which of the following is a not one of the seven challenges a manager must deal with in the 21^st century?

______ ratios can help an organization to detect if it has obsolete or excessive inventory on hand.

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n) _____.

What is productivity? Why is increasing productivity important? In the context of a specific job, preferably from your own experience, discuss at least three ways that managers can improve productivity.

Asset management ratios indicate how effectively an organization is managing its assets, such as whether it has obsolete or excess inventory on hand.

Return ratios-often called return on investment (ROI) or return on assets (ROA)-indicate how effective management is in generating a return, or profits, on its assets.