Exam 2: Management Theory: Essential Background for the Successful Manager

The behavioral viewpoint emphasized the importance of understanding human behavior and increasing diversity.

Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers, known as ____.

The classical viewpoint of management emphasized ways to ___.

The systems viewpoint of management regards the organization as systems of interrelated parts that operate together to achieve a common purpose.

Scientific management emphasized the scientific study of work methods to improve the productivity of individual workers.

Through the rational management of resources and distribution of goods and services, scientific management helps ensure that business operations are efficient and effective.

The contemporary perspective of management includes three viewpoints: systems, contingency, and quality management.

When the Americans entered the war in 1941, they used the British model to form operations research teams to determine how to deploy troops, submarines, and equipment most effectively. These techniques have evolved into quantitative management.

Quantitative management is the sales management theory related to determining if a prospective customer really qualifies for the company's product or service.

Maslow's hierarchy of human needs included ______.

With TQM, it is vital that organizations listen to and learn from their customers and employees and make continuous improvement a priority.

Max Weber felt that bureaucracy is irrational, inefficient, and not ideal for organizations.

Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization.

Ann, an industrial psychologist, has been studying Hugo Munsterberg's beliefs of human behavior in the workplace because she feels his principles could contribute to her industry, namely to determine which people are best suited to specific jobs, to identify the psychological conditions under which employees do their best work, and devise management strategies to influence employees to follow management's interests.

A system is an organization's method of determining if employees succeed.

Operations management focuses on managing the production and delivery of an organization's products or services more effectively.

Explain the five positive bureaucratic features that Max Weber believed contributed to a better-performing organization.

The management approach that emphasized ways to manage work more efficiently is the ___ viewpoint.

Right Office Equipment continually talks with customers after they purchase their products, and Right Office managers regularly visit customers to gather feedback on new products, product improvements, and how Right Office can better serve their customers. This is an example of an open system.

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as _____.