Exam 11: Project Quality Planning and Project Kick-Off

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

Project stakeholders will judge the quality of project work processes as well as project deliverables.

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.

Fact-based management includes four key ideas.Which of the following is among the key ideas associated with fact-based management?

A source of variation that is inherent in a system and predictable is typically known as:

The outputs of Control Quality may include recommended preventive actions designed to ensure the future performance of project work is aligned with the project management plan.

All of the following reasons explain why it is better to design quality into processes than to find problems through inspections EXCEPT:

W.Edwards Deming asserted that managers need to understand both serial variation and sequential variation and then work to reduce both.

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

All of the following items contribute to developing empowered performance in an organization EXCEPT:

The quality management plan describes how an organization's quality policies will be implemented.

During which DMAIC phase would you find the objectives of identify possible root causes,collect data,and confirm root causes through data analysis?

The purpose of process control is to be able to have confidence that outputs are predictable.

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly.

Which of the following activities are typically included in a project kick-off meeting?

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

The goal of empowered performance is to improve performance results each and every period.

Perform Quality Assurance is the process of auditing the quality requirements,and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.