Exam 8: Lean Systems

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Anthony Company has analyzed its customer base and realizes that it has a few customers who provide both high revenue and high profitability.This suggests that the appropriate commitment to those customers would be:

(Multiple Choice)

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Question 21

Which customer management approach requires a comprehensive supply chain perspective on the part of operations executives?

(Multiple Choice)

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Question 22

Refer to the following information.What is the order fill rate?

(Multiple Choice)

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Question 23

If a company has some customers who express that they are satisfied with the company's performance, the company can count on the fact that:

(Multiple Choice)

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Question 24

Order-to-delivery lead time generally would be longest for which type of product?

(Multiple Choice)

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Question 25

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

(Multiple Choice)

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Question 26

A firm has found that it provides a 90 percent order fill rate (orders shipped complete), 90 percent on-time delivery, 90 percent of its orders arrive at customers' destination in perfect condition, and 90 percent of the time all documentation is correct.These are all of the elements of a perfect order for this company's customers.If the firm improves its performance in on-time delivery to 98 percent, what is its new perfect order performance?

(Multiple Choice)

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Question 27

An example of a major shift in customer expectations driven by the actions of a leading competitor is:

(Multiple Choice)

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Question 28

A service strategy that allows customers many different options for ordering and fulfillment of purchases is known as:

(Multiple Choice)

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Question 29

Refer to the following information.What is the unit fill rate?

(Multiple Choice)

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Question 30

Showing 21 - 30 of 30

Anthony Company has analyzed its customer base and realizes that it has a few customers who provide both high revenue and high profitability.This suggests that the appropriate commitment to those customers would be:

Which customer management approach requires a comprehensive supply chain perspective on the part of operations executives?

Refer to the following information.What is the order fill rate?

If a company has some customers who express that they are satisfied with the company's performance, the company can count on the fact that:

Order-to-delivery lead time generally would be longest for which type of product?

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

An example of a major shift in customer expectations driven by the actions of a leading competitor is:

A service strategy that allows customers many different options for ordering and fulfillment of purchases is known as:

Refer to the following information.What is the unit fill rate?

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Product Process Innovation

Manufacturing and Service Process Structures

Managing Quality

Managing Inventories

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Sustainable Operations Management preparing for the Future

Process Mapping and Analysis

Quality Improvement Tools

Advanced Methods for Project Scheduling

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