Exam 5: Manufacturing and Service Process Structures

XYZ distribution center receives 1,000 deliveries each day.Arrivals are on time if they are within plus or minus 10 minutes of the targeted arrival.In order to have only 3.4 late or early arrivals per million deliveries, what would the standard deviation of arrival times need to be?

(Multiple Choice)

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Question 21

Ted wants to hire more inspection personnel to insure that all products shipped are free of defects.What TQM core value would this action violate?

(Multiple Choice)

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Question 22

"Quality at the source" suggests quality should be:

(Multiple Choice)

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Question 23

A process with Six Sigma quality is expected to produce how many defects?

(Multiple Choice)

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Question 24

Implementation of a Six Sigma program typically involves:

(Multiple Choice)

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Question 25

All of the following represent external failure cost EXCEPT the cost of:

(Multiple Choice)

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Question 26

Stu Johnson, CEO of Johnson, Inc., attended a seminar on Total Quality Management.Which of the following is NOT something he is likely to have learned at that seminar?

(Multiple Choice)

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Question 27

After digging through many expense reports, Marsha identified the costs shown below.If these costs are accurate, then the total cost of prevention would be:

(Multiple Choice)

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Question 28

The Plan-Do-Check-Act cycle is best defined as:

(Multiple Choice)

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Question 29

"Product quality" is best explained as:

(Multiple Choice)

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Question 30

An application of the DMAIC process to product design is known as:

(Multiple Choice)

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Question 31

Bill wants to purchase a new machine that is expected to hold tighter tolerances on production parts.What functional managers are likely to have a stake in this decision?

(Multiple Choice)

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Question 32

The objective of the "control" step in the DMAIC process is:

(Multiple Choice)

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Question 33

Suppose that a producer of 50 pound bags of potting soil decides that bag weight variation within a range of +/- 2 pounds will be acceptable to customers.To deliver a six sigma level of quality for this product, the bagging process will need to have a standard deviation not larger than:

(Multiple Choice)

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Question 34

The focus of the first step in the DMAIC process is on:

(Multiple Choice)

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Question 35

Sanford Corp.bought new technological systems to inspect the quality of products as they come off the production line.The expense of operating these systems would be an example of which of the following types of quality-related costs?

(Multiple Choice)

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Question 36

Which of the following statements is false?

(Multiple Choice)

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Question 37

Which of the following is NOT a core value of TQM?

(Multiple Choice)

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Question 38

If a product includes features that customers care most about, we would say that it has high:

(Multiple Choice)

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Question 39

Which of the following statements is most true regarding ISO 9000?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 40

XYZ distribution center receives 1,000 deliveries each day.Arrivals are on time if they are within plus or minus 10 minutes of the targeted arrival.In order to have only 3.4 late or early arrivals per million deliveries, what would the standard deviation of arrival times need to be?

Ted wants to hire more inspection personnel to insure that all products shipped are free of defects.What TQM core value would this action violate?

"Quality at the source" suggests quality should be:

A process with Six Sigma quality is expected to produce how many defects?

Implementation of a Six Sigma program typically involves:

All of the following represent external failure cost EXCEPT the cost of:

Stu Johnson, CEO of Johnson, Inc., attended a seminar on Total Quality Management.Which of the following is NOT something he is likely to have learned at that seminar?

After digging through many expense reports, Marsha identified the costs shown below.If these costs are accurate, then the total cost of prevention would be:

The Plan-Do-Check-Act cycle is best defined as:

"Product quality" is best explained as:

An application of the DMAIC process to product design is known as:

Bill wants to purchase a new machine that is expected to hold tighter tolerances on production parts.What functional managers are likely to have a stake in this decision?

The objective of the "control" step in the DMAIC process is:

Suppose that a producer of 50 pound bags of potting soil decides that bag weight variation within a range of +/- 2 pounds will be acceptable to customers.To deliver a six sigma level of quality for this product, the bagging process will need to have a standard deviation not larger than:

The focus of the first step in the DMAIC process is on:

Sanford Corp.bought new technological systems to inspect the quality of products as they come off the production line.The expense of operating these systems would be an example of which of the following types of quality-related costs?

Which of the following statements is false?

Which of the following is NOT a core value of TQM?

If a product includes features that customers care most about, we would say that it has high:

Which of the following statements is most true regarding ISO 9000?

Introduction to Managing Operations Across the Supply Chain

Operations and Supply Chain Strategy

Managing Processes and Capacity

Product Process Innovation

Managing Quality

Managing Inventories

Lean Systems

Customer Service Management

Sourcing and Supply Management

Logistics Management

Demand Planning: Forecasting and Demand Management

Sales and Operations Planning

Materials and Resource Requirements Planning

Project Management

Sustainable Operations Management preparing for the Future

Process Mapping and Analysis

Quality Improvement Tools

Advanced Methods for Project Scheduling

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