Exam 3: Assessing the Internal Environmentof the Firm

At Sephora.com,a customer service representative taking a phone call from a repeat customer has instant access to what shade of lipstick she likes best.This is an example of a procurement support activity in the value chain.

(True/False)

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Question 41

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

(Multiple Choice)

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Question 42

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

(True/False)

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Question 43

In a retail service industry,which of the following is not a primary value-chain activity?

(Multiple Choice)

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Question 44

Value-chain analysis assumes that the basic economic purpose of a firm is to create value and it is a useful framework for analyzing the strengths and weaknesses of the firm.

(True/False)

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Question 45

Historical comparisons provide information to managers about changes in the competitive position of a firm.Historical comparisons often are misleading _____________.

(Multiple Choice)

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Question 46

Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from 2008 to 2010.This is competitive advantage is known as _________.

(Multiple Choice)

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Question 47

For a resource to provide a firm with potential sustainable advantages it must satisfy only two criteria: rareness and difficulty in substitution.

(True/False)

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Question 48

The resource-based view (RBV)combines both the internal analysis of the firm and the external analysis of the environment.Discuss and provide examples.

(Essay)

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Question 49

In value-chain analysis,the activities of an organization are divided into two major categories of value activities: primary and support.Which of the following is a primary activity?

(Multiple Choice)

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Question 50

The strengths and capabilities of a firm are enough to enable it to achieve a competitive advantage in the marketplace.

(True/False)

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Question 51

Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

(True/False)

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Question 52

The SWOT analysis can show managers how to achieve a competitive advantage.

(True/False)

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Question 53

In conducting a SWOT analysis,a risk for strategists is that they rely on traditional definitions of their industry and competitive environment and therefore focus too narrowly on current competitors.

(True/False)

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Question 54

One advantage of SWOT analysis is that it helps managers to identify strengths that are almost always sources of competitive advantages that are sustainable.

(True/False)

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Question 55

Technology development is a much broader concept than research and development.

(True/False)

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Question 56

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

(True/False)

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Question 57

__________ are the competencies or skills that a firm employs to transform inputs into outputs.

(Multiple Choice)

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Question 58

In considering the business from the internal business perspective using the balanced scorecard,periodic financial statements are used to indicate the consequences of improved quality,response time,productivity,and innovative products.These consequences include improved sales.

(True/False)

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Question 59

The three key types of resources that are central to the resource-based view of the firm are:

(Multiple Choice)

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Question 60

Showing 41 - 60 of 97

At Sephora.com,a customer service representative taking a phone call from a repeat customer has instant access to what shade of lipstick she likes best.This is an example of a procurement support activity in the value chain.

According to value-chain analysis,which of the following would be considered part of the general administration in a firm?

A primary benefit of the balanced scorecard is that it complements financial indicators with operational measures of customer satisfaction,internal processes,and the innovation and improvement activities of the organization.

In a retail service industry,which of the following is not a primary value-chain activity?

Value-chain analysis assumes that the basic economic purpose of a firm is to create value and it is a useful framework for analyzing the strengths and weaknesses of the firm.

Historical comparisons provide information to managers about changes in the competitive position of a firm.Historical comparisons often are misleading _____________.

Amazon Prime is credited for helping to increase the Amazon stock price by nearly 300 percent from 2008 to 2010.This is competitive advantage is known as _________.

For a resource to provide a firm with potential sustainable advantages it must satisfy only two criteria: rareness and difficulty in substitution.

The resource-based view (RBV)combines both the internal analysis of the firm and the external analysis of the environment.Discuss and provide examples.

In value-chain analysis,the activities of an organization are divided into two major categories of value activities: primary and support.Which of the following is a primary activity?

The strengths and capabilities of a firm are enough to enable it to achieve a competitive advantage in the marketplace.

Financial analysis provides an accurate way to assess the relative strengths of firms and can be used as a complete guide to study companies.

The SWOT analysis can show managers how to achieve a competitive advantage.

In conducting a SWOT analysis,a risk for strategists is that they rely on traditional definitions of their industry and competitive environment and therefore focus too narrowly on current competitors.

One advantage of SWOT analysis is that it helps managers to identify strengths that are almost always sources of competitive advantages that are sustainable.

Technology development is a much broader concept than research and development.

In value-chain analysis,value is measured by the market value of the total stock outstanding of the company.

__________ are the competencies or skills that a firm employs to transform inputs into outputs.

In considering the business from the internal business perspective using the balanced scorecard,periodic financial statements are used to indicate the consequences of improved quality,response time,productivity,and innovative products.These consequences include improved sales.

The three key types of resources that are central to the resource-based view of the firm are:

Strategic Management: Creating Competitiveadvantages

Analyzing the External Environment Ofthe Firm: Creating Competitive Advantages

Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangibleresources

Business-Level Strategy: Creating Andsustaining Competitive Advantages

Corporate-Level Strategy: Creatingvalue Through Diversification

International Strategy: Creating Valuein Global Markets

Entrepreneurial Strategy and Competitive Dynamics

Strategic Control and Corporategovernance

Creating Effective Organizational Designs

Strategic Leadership: Creating a Learning Organization and an Ethical Organization

Managing Innovation and Fosteringcorporate Entrepreneurship

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