Exam 3: Assessing the Internal Environmentof the Firm

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In the resource-based view of the firm,examples of tangible resources include:

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The balanced scorecard enables managers to consider their business from all of the following perspectives EXCEPT:

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What are some of the key strengths and limitations of SWOT analysis?

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What are the key advantages of value-chain analysis over SWOT analysis?

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The value-chain concept assumes that both primary and support activities are capable of producing value for customers.

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What are some ways in which a firm's general administration can help create (or enhance)competitive advantages?

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When using industry norms as a standard of comparison,managers must be sure that the firms used in the comparisons are representative of all sizes and strategies within the industry.

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A resource is valuable and rare but neither difficult to imitate nor without substitutes.This should enable the firm to attain ____________.

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Which of the following is a support activity?

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A variety of firm resources include interpersonal relations among managers in the firm,its culture,and its reputation with its suppliers and customers.Such competitive advantages are based upon ____.

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For a resource to provide a firm with the potential for a sustainable competitive advantage,it must have four attributes.Which of the following is not one of these attributes?

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A strength of the balanced scorecard is that it is very easy to implement and that there is little need for executive sponsorship.

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Explain how causal ambiguity can provide a sustainable competitive advantage.Illustrate your comments with an example from a real business.

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Capabilities that exhibit causal ambiguity are difficult to imitate.

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Toyota paid a heavy price for its excessive emphasis on cost control.By focusing on only one strength exclusively,it suffered severe losses.This is an example of the limitations of a SWOT analysis.

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Which of the following is not a factor that helps to explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate?

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Discuss the competitive advantage of a resource that is difficult to imitate,using an example from a real business that supports your argument.

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