Exam 3: Assessing the Internal Environmentof the Firm

Path dependency has no impact on the inimitability of resources.

Dell lost its competitive advantage by 2009 in part because it placed its efforts on operational excellence to the exclusion of reinvention,according to Inder Sidhu.

Ratios that reflect whether or not a firm is efficiently using its resources are known as

Tangible resources are assets that are relatively easy to identify such as financial and physical assets.

Which of the following examples demonstrates how successful organizations manage their primary activities?

Advertising is a __________ activity.Supply of replacement parts is a __________ activity.

Customer service includes ________.

In assessing its primary activities,an airline would examine ___________.

The balanced scorecard,developed by Kaplan and Norton,helps to integrate ______.

Human resource management consists of activities involved in the recruiting,hiring,training,development,and compensation of all types of personnel.It supports _______________.

Explain the four attributes that a resource must have to provide a firm with a sustainable competitive advantage.

In considering the business from the internal business perspective using the balanced scorecard,customer-based measures must be translated into indicators of what the firm must do internally to meet customer expectations.

Employee exit cost is a factor that can increase employee bargaining power and help him or her appropriate profits of the firm.

Establishing a customer service hotline to handle customer complaints would be considered a primary activity in value-chain analysis.

An important implication of the balanced scorecard is that managers need NOT look at their job as primarily balancing stakeholder demands.

Which of the following is not an advantage of Just-In-Time inventory systems?

Products and services that are difficult to imitate help firms sustain their profitability.

XYZ Corp.is focusing on the objective of low-cost,high quality,on-time production by minimizing idle productive facilities and workers.The XYZ Corp.is taking advantage of a __________ system.

Managers should focus their attention on interrelationships among value-chain activities within the firm,NOT on relationships among activities within the firm and other organizations (such as suppliers and customers).

Primary activities contribute to the physical creation of a product or service,its sale and transfer to the buyer,and its service after the sale.